Customer Service Administrative Assistant

Rebeca Barreto

302-***-**** • ***********@*****.***

EDUCATION

Catholic University of Pernambuco Recife, Brazil June 2006

Bachelor of Arts in Communications and Journalism

LANGUAGES

English (Fluent), Portuguese (Native)

WORK EXPERIENCE

Estée Lauder Companies Bristol, PA April 2012 – Present

Consumer Care Representative, Latin America Team

• Support customer inquiries and feedback via phone/email on a wide range of product offerings

• Maintain ongoing working knowledge of all relevant Company policies and conditions

• Categorize and document both positive and constructive customer feedback into the proper channels for management consideration

• Work with the purchasers to understand and resolve a variety of complex issues

• Maintained professionalism when assisting unsatisfied consumers, and work to defuse escalating

calls to promote a positive customer experience

Cultural Norte Americano Recife, Brazil July 2008 – January 2009

Administrative Assistant

• Responsible for office supply inventory management

• Configured and maintained the file organization system

• Assist education faculty members, staff, and students

• Responsible for greeting students and providing telephone coverage

TNOW Website Recife, Brazil January 2007– July 2007

Journalist

• Independently research global technology innovations

• Provide news coverage of product launches in the market space

• Responsible for writing, editing, and publishing relevant articles

SX Brasil Recife, Brazil June 2004 – March 2005

News Editor Intern

• Promoted to support online news service provider clientele

• Consolidate and edit content focused news from major newspapers and international websites

• Work to ensure consistent user accessibility

• Responsible for the final editing of illustrations and their respective captions/references

TNL Contax S/A Recife, Brazil August 2002– November 2003

Customer Service Representative

• Communicate products, services, and pricing, and respond to customer inquiries

• Document and detail feedback in the proper channels for management consideration

• Maintained professionalism when assisting unsatisfied customers

SKILLS/QUALIFICATIONS

• Proficient in Microsoft Windows

• Introductory Microsoft Excel, PowerPoint

• Comfortable in fast paced high stressed environments

• Ability to work independently and as a part of a team

• Comfortable picking up new proprietary operating systems

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