Customer Service High School

Nia T. Williams

**** **** **** ***** ****** Park, FL 32065 904-***-****

EDUATION AND TRAINING:

Florida State College of Jacksonville, Jacksonville, FL Pursuing AA degree

June 2012 High School Graduated/ Oakleaf High School Orange Park, FL

Department of Children and Families Certificates 2010:

Child care Facility Rules and Regulation

Health, Safety and Nutrition

Identifying and Reporting Child Abuse and Neglect

Child growth and Development

Behavioral and Observation and screening

Pre-school Appropriate Practice

Early Literacy for VPK Instructors

CPR and First-Aid

Early Childhood Professional Certificate (ECPC)

Computer skills: Microsoft Word, Microsoft PowerPoint, Internet, and Intranet

EMPLOYMENT HISTORY:

June 2011-August 2011

Volunteer Aid/UF Shands Hospital/Jacksonville, FL

Provided excellent customer service

Answered multi-line telephone

Scheduled appointments

Copied, faxed and filed documents

Typed correspondence and prepared for mail out

June 2010-August 2010

Volunteer Aid/UF Shands Hospital/ Internal Medicine/Jacksonville, FL

Answered multi-line telephone

Scheduled appointments

Copied, faxed and filed documents

Typed correspondence and prepared for mail out

August 2008-June 2010

Volunteer Aid/ Bronco Building Blocks Child Care Middleburg, FL

Supervised children’s indoor and outdoor activities

Planned and taught weekly lessons

Assist teacher’s with planning and feeding children nutritional meals

Maintain a clean environment for children and staff

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