Customer Service Representative

ILIANA CALZADA#**** HILLRIDGE DR.PLANO, TX *****Cell: 972 693.7190E-mail: *************@*****.***

WORK EXPERIENCE

SPANISH TUTOR

**/**** - **/**** ******** Z In Home Tutoring Services

§ TUTORING SPANISH TO HIGH SCHOOL STUDENTS, SPELLING CHECK AND CORRECT PRONUNCIATION.

PROJECT COORDINATOR12/2011 – 08/2012 ACENTOS LANGUAGE COMPANY, CARROLLTON, TX.§ OFFICE ASSISTANT, DESIGNED DIDACTIC MATERIAL CONTACTED PROSPECTS FUTURE CLASSES AND ENRROLLMENT AIDE

FOR SPANISH AND ENGLISH CLASSES.OFFICE ASSISTANT05/2006– 03/2012 SPRADLING INTERIORS, PLANO, TX.§ OFFICE ASSISTANT, GET READY SUPPORT, OPEN HOUSE REPRESENTATIVE AND PAY ROLL CONTROL.

TEAM MEMBER AND MANAGER ASSISTANT05/2009– 08/2011 PAPA MURPHY’S, PLANO, TX.§ OPEN-CLOSE DUTIES, FOOD PREPARATION, ANSWER THE PHONE AND CUSTOMER SERVICE.ENROLLMENT AIDE AND CUSTOMER SERVICE REPRESENTATIVE11/2009 – 04/2010 ROCKET LEARNING, LAS COLINAS, TX.

§ CUSTOMER SERVICE REPRESENTATIVE AND ENROLLMET AIDE

ENROLL ELIGIBLE STUDENTS INTO ROCKET LEARNING’S TUTORING PROGRAM THOROUGHOUT AN ENROLLMENT CAMPAIING

IN- SCHOOL DATA COLLECTION. COMMUNICATE WITH THE PARENTS (BY PHONE, BY MAIL AND E MAIL) AND INFORM THEM AT THE BENEFITS OF OUR

PROGRAM.

. ATTEND PROVIDER FAIRS AND CONDUCT PARENT OUTREACH ON BEHALF OF THE COMPANY.

COLLECT AND ANALYZE INFORMATIONS ABOUT THE STUDENTS. RECEIVE ASSIGNMENTS TO COMMUNICATE WITH THE PARENTS, STUDENTS AND TEACHERS.

CUSTOMER SERVICE1/2006 – 11/2008 ONE STOP COMMUNICATIONS. PLANO, TX § SALES REPRESENTATIVE, PHONE LINES ACTIVATED, T-MOBILE, BOOST MOBILE, CINGULAR AND METRO PCS. USPS CUSTOMER SERVICE REPRESENTATIVE 02/2008 – 12//2008 DRIVE AMERICA. ADDISSON, TX RESPONDED TO INBOUND CALLS. DATA COLLECTED AND UPDATED FROM CUSTOMERS DELIVERED ROADSIDE ASSISTANCE SCHEDULED POSTAL OFFICE VEHICLES SHUTTLED FOR MAINTENANCE SERVICE INSURED PROPER PICK UP SERVICE PROVIDED THROUGH DIFFERENT CONTRACTED VENDORS SCHEDULED DAILY RUNS, SUPPORTED BY SPREADSHEETS AND E MAILS.

ASSOCIATE

11/2007- 09/2008 TJ MAXX, PLANO, TX § CASHIER, JELEWRY DEPARTMENT AND REWARD 3 TIMES GIFT CARDS FROM THE STORE FOR MY PERFORMANCE IN

CUSTOMER SERVICE AND SOLD TJ MAXX CREDITS CARDS.

BARTENDER02/2005 - 07/2009 PAPAYAS MEXICAN RESTAURANT, PLANO, TX § SERVED BEVERAGES AND FOOD TO CUSTOMER AND MAINTAINED CLEAN THE FACILITIES.

HOSTESS 02/2005 -0 1/2006 ZEA WOODFIRE GRILL RESTAURANT, PLANO, TX § CUSTOMER SERVICE AND MANAGED THE PRIVATES ROOMS FOR FAMILY AND COMMERCIAL EVENTS AS WELL.

TUTOR 08/2003 - 02/2005 FAMILIES, PLANO, TX § TUTORED HOMEWORKS MATH, ENGLISH AND SPANISH.

FURNITURE DESIGNER AND GRAPHIC DESIGNER 12/2002 - 03/2003 MANUFACTURING DIXY GROUP, SAN LUIS POTOSI, S.L.P, MX § DESIGNED PUBLICITY AND SUPPORTED IN DESIGN DEPARTMENT UPGRADED FURNITURE DESIGN.

MARKETING RESEARCH ANALYST MANAGER 12/2000 - 07/2002 KRKDE, SAN LUIS POTOSI, SAN LUIS POTOSI, MX § MARKETED HEALTH PRODUCTS TO THE SMALL BUSSINESS (SUCH AS A NATURAL STORES AND SPORTS CLUBS). AROUND THE CITY AND CREATED NEW DESIGN IN THEIR PRODUCTS, INCREASING AT 60% ON SALES, AND OFFICE SUPPORT AS WELL.

INSURANCE REPRESENTATIVE 03/1998 - 09/1998 INSURANCE AGENCY “DAWSON & CORREA”, MEXICO CITY, MX § SCHEDULED PAYMENTS AND SUPPORTED THE INSURANCE POLICIES.

MARKET ANALYST 02/1997 - 07/1998 AT&T S. L. P., S. L. P.., MX § MANAGED A NEW LONG DISTANCE SERVICE PROVIDED BY AT&T IN ONE OF STATES OF MEXICO WITH 50% OF ACEPTANCE OF POPULATION ASSISTED BY DOOR/DOOR PROMOTERS AND SUPERVISED BY THEIR SUPERVISOR, PAYROLL CONTROL AS WELL

EVENTS COORDINATOR AND AQUAEROBICS INSTRUCTOR 12/1995 - 5/1997 PRIVATE SPORTS CLUB "CASINO SAN ANGEL", MEXICO, CITY § SOCIAL AND SPORTS EVENTS COORDINATOR, COORDINATED SPONSORS AND THE MAINTENANCE PERSONNEL.

SUMMER CAMP COUNSELOR AND AEROBICS AND AQUAEROBICS INSTRUCTOR 12/1993 - 12/1995 COUNTY COMMUNITY SPORTS "CLUB VILLA OLIMPICA", MEXICO CITY, MX § PLANNED ACTIVITIES SUCH AS SPORTS AND CULTURAL ACTIVITIES FOR REGULAR BASIS AND SUMMER CAMPS FOR APPROXIMATELY MORE THAN 100 CHILDREN AND THEIR COUNSELORS, THE NEW PROGRAM KEEP ON GOING TO NOWADAYS.

TUTOR 12/1991 - 3/1992 TUTOR, MEXICO CITY, MX § TUTORED ENGHISH AS SECOND LANGUAGE IN MY HOME AT EVENINGS FOR CHILDREN AND TEENAGERS.

EDUCATION

1990-1992 UNIVERSIDAD AUTONOMA DE MEXICO. MEXICO CITY, MX

TEACHING CREATIVITY TECHNIQUES.

5/1993 - 6/1997 UNIVERSIDAD IBEROAMRICANA, MEXICO CITY, MX § B.A IN ARTS.

SKILLS

Spanish (Fluent - Full Knowledge) COURSES Property and Casualty Insurance Coursework “Kaplan Financial University” Dallas, TX

Tax Coursework “Liberty” Denton, TX English as Second Language Food Handlers Certification Plano, TX 04'13

Mac OS X “CCCC” Plano, TX Selling Image, Mexico City

Certificate of Achievement Fast Track In Fireworks, Dreamweaver and Flash MX, Mexico City, M Marketing National Symposium S.L.P., MX

Office MX,

PC and Mac Platform

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