BBA Computer Information Systems, Customer Service

DAVID CARLSON

PROFESSIONAL EXPERIENCE

BIL-MAR RESTAURANT 07/2012 to Present

Bartender and In-House I.T. Support

1. Give a high level of customer service in a fast paced environment

2. Maintain a purchase order system in Microsoft Access

3. Fix point-of-sale systems when there are alerts or failures

4. Hardware and software installation and repairs

5. Manage requests for I.T. support

MOTION DYNAMICS CORP. 05/2010 to 08/2011

I.T. Support Internship, 5/2011 – 8/2011

1. Fix everyday computer problems

2. Work on building a new quoting system that included a database to store customer information

3. Manage all help tickets and track both problem & resolution in an Excel spreadsheet

4. Escalate system alerts and system failures to outsourced tech support organization

General Labor 5/2010 – 7/2011

1. Running machines out on production

2. Cleaning the shop during down times

3. DIVERSIFIED MACHINE 05/2008 to 08/2008

Parts sorter

1. Inspect every part coming off the production line for defects

2. Alert supervisor when a major defect was found

ORCHARD MARKET 05/2005 to 08/2007

Customer Service

EDUCATION

Western Michigan University, Kalamazoo MI

BBA with a focus on Computer Information Systems

TECHNICAL SKILLS

Microsoft Products, VB, C#, C++, PHP, and SQL.

Enterprise Software, Networking, System Analysis and Design

ACHIEVEMENTS

Boy Scouts - Eagle Scout Award

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