Customer Service Quality
Resume:
MARISSA D. WILLIAMS
**** ******* *****, ************, ** 46254 * 317-***-****
*****************@*****.***
I am writing this letter to express my interest in the position described. Based on my past work
history, education and desire to work with your company I would like to be considered for the
position.
I am an outgoing person and easy to get along with. I know how to associate with the public and
have great customer service skills. Friends and family call on me because I am friendly and
dependable. As an employee I promise to have the same dedication toward my employer,
position, and those to whom I will be assisting.
I feel that with the combination of my customer service skills and being an outgoing person who
learns at a quick pace, this position would work well for me and I would be a great attribution to
the company.
Objective:
I am seeking a position that will allow me to use my learned and natural skills in communication,
organization, problem solving, team work and childcare.
Areas of strength:
I am a dedicated team player and employee who is willing to work beyond the scope of my
personal job description. I work well alone as well as with others. I am a friendly person and
have good customer service qualities. I am dependable and take my responsibilities seriously. I
have a strong desire to succeed. I am confident and always give one hundred percent with every
task asked of me.
Desired hours: Weekdays/Full-Time (negotiable)
Desired Salary: 21,000 minimum
Professional Experience:
Kindercare January 2013-Current
Indianapolis, Indiana
Lead Infant Teacher
Responsibilities Include:
Caring for children
Attention to detail
Customer service
Serving food
Cleaning
Lesson plans
Observations
Day Nursery February 2011- November 2012
Indianapolis, Indiana
Lead Teacher:
Responsibilities Include:
Caring for children
Attention to detail
Customer service
Serving food
Cleaning
Lesson plans
Observations
Toys R Us October 2010 – December 2010
Indianapolis, Indiana (Seasonal Employment)
Cashier:
Responsibilities Included:
Cashier
Customer Service
Interaction with customers
Xscape January 2009 – April – 2009
Indianapolis, Indiana
Party Host:
Responsibilities included:
Setting up party area for parties
Setting up tables
Waiting on/serving individuals and families
Clean up areas after party was over
Finish Line December 2007 – February 2008
Indianapolis, Indiana
Sales Associate
Responsibilities included:
Cashier
Communicating with people of all ages,
races, background.
Selling merchandise
Straightening stock area and store
Good customer service skills
Dairy Queen March 2007 – July 2007
Indianapolis, Indiana
Cashier
Education:
Ben Davis High School Graduate 2009
Indiana State University Transferred
Major: Education/Communication
Ivy Tech Community College August 2010-Present
Accreditations and certificates
AVID, Ben Davis High School
21st Century Scholars
Who’s Who nomination and scholarship
Center of Leadership Development graduate
Sankofa
I.S.I.S
Marissa Williams Unofficial Transcript
Transcript Data
STUDENT INFORMATION
Birth Date:
17 OCT
Curriculum Information
Current Program
Associate of Science
Program:
Indianapolis Early Child Ed AS
Campus:
Indianapolis
Major:
Early Childhood Education
Major Concentration:
Early Child BSU Early Child (F09
***Transcript type: Unofficial is NOT Official ***
DEGREE AWARDED
Sought:
Associate of Arts
Degree Date:
Curriculum Information
Primary Degree
Program:
Indianapolis Gen Studies AA
Campus:
Indianapolis
Major:
General Studies
Sought:
Associate of Science
Degree Date:
Curriculum Information
Primary Degree
Program:
Indianapolis Early Child Ed AS
Campus:
Indianapolis
Major:
Early Childhood Education
Major Concentration:
Early Child BSU Early Child (F09
TRANSFER CREDIT ACCEPTED BY INSTITUTION Top
2009FA 09SP:
Indiana St Univ Terre Haute
Subject
Course
Title
Grade
Credit Hours
Quality Points
R
ENGL
111
ISU : ENG 101
TA
3.000
0.00
FITN
100
ISU : PE 101
TB
2.000
0.00
HIST
102
ISU : HIST202
TB
3.000
0.00
Attempt Hours
Passed Hours
Earned Hours
GPA Hours
Quality Points
GPA
Current Term:
8.000
8.000
8.000
0.000
0.00
0.000
Unofficial Transcript
2009FA 09SP:
Indiana St Univ Terre Haute
Subject
Course
Title
Grade
Credit Hours
Quality Points
R
ENGL
112
ISU : ENG 105
TB
3.000
0.00
Attempt Hours
Passed Hours
Earned Hours
GPA Hours
Quality Points
GPA
Current Term:
3.000
3.000
3.000
0.000
0.00
0.000
Unofficial Transcript
INSTITUTION CREDIT Top
Term : Fall 2010
Academic Standing:
Good Standing
Subject
Course
Level
Title
Grade
Credit Hours
Quality Points
R
COMM
101
UG
Fundamentals Public Speaking
A
3.000
12.00
ENGL
220
UG
World Lit through Renaissance
F
3.000
0.00
I
HUMA
118
UG
Music Appreciation
D
3.000
3.00
PHIL
220
UG
Philosophy of Religion
C
3.000
6.00
Attempt Hours
Passed Hours
Earned Hours
GPA Hours
Quality Points
GPA
Current Term:
12.000
9.000
9.000
12.000
21.00
1.750
Cumulative:
12.000
9.000
9.000
12.000
21.00
1.750
Unofficial Transcript
Term : Spring 2011
Academic Standing:
Good Standing
Last Academic Standing:
Good Standing
Subject
Course
Level
Title
Grade
Credit Hours
Quality Points
R
ECED
100
UG
Intro Early Childhood Education
B
3.000
9.00
ECED
101
UG
Health, Safety, Nutrition
A
3.000
12.00
ENGL
220
UG
World Lit through Renaissance
W
3.000
0.00
E
PHIL
101
UG
Introduction to Philosophy
D
3.000
3.00
Attempt Hours
Passed Hours
Earned Hours
GPA Hours
Quality Points
GPA
Current Term:
12.000
9.000
9.000
9.000
24.00
2.667
Cumulative:
24.000
18.000
18.000
21.000
45.00
2.143
Unofficial Transcript
Term : Fall 2011
Academic Standing:
Subject
Course
Level
Title
Grade
Credit Hours
Quality Points
R
HIST
111
UG
World Civilization I
W
3.000
0.00
Attempt Hours
Passed Hours
Earned Hours
GPA Hours
Quality Points
GPA
Current Term:
3.000
0.000
0.000
0.000
0.00
0.000
Cumulative:
27.000
18.000
18.000
21.000
45.00
2.143
Unofficial Transcript
TRANSCRIPT TOTALS (UNDERGRADUATE) Top
Attempt Hours
Passed Hours
Earned Hours
GPA Hours
Quality Points
GPA
Total Institution:
27.000
18.000
18.000
21.000
45.00
2.143
Total Transfer:
11.000
11.000
11.000
0.000
0.00
0.000
Overall:
38.000
29.000
29.000
21.000
45.00
2.143
Unofficial Transcript
COURSES IN PROGRESS Top
Fall 2011
Subject
Course
Level
Title
Credit Hours
ECED
103
UG
Curriculum Early Childhood Ed
3.000
HUMS
113
UG
Problems of Substance Abuse
3.000
IVYT
101
UG
First Year Seminar
1.000
MATH
015
UG
Fundamentals of Algebra I
5.000
Unofficial Transcript
Spring 2012
Subject
Course
Level
Title
Credit Hours
BIOL
101
UG
Introductory Biology
3.000
ECED
105
UG
CDA Process
3.000
ECED
120
UG
Child Growth & Development
3.000
MATH
035
UG
Fundamentals of Algebra II
5.000
SCIN
111
UG
Physical Science
3.000
Unofficial Transcript
MARISSA D. WILLIAMS
5854 Gateway Drive, Indianapolis, IN 46254 * 317-***-****
*****************@*****.***
I am writing this letter to express my interest in the available position. Based on my past work
history, education and desire to work with your company I would like to be considered for the
position.
I am easy to get along with. I know how to associate with the public and have great customer
service skills. Friends and family call on me because I am friendly and dependable. As an
employee I promise to have the same dedication toward my employer and job.
Thanks for your time and consideration. I look forward to hearing from you soon.
Sincerely,
Marissa Williams
Contact this candidate