Customer Service Manager
Resume:
Toya J. Green
Saint Louis, MO *3120
***********@*****.***
Qualifications and Skills:
Maintain confidentiality
Trained in ten-key calculations, Spreadsheets and Microsoft Office including, Word, Excel, Access,
PowerPoint and Outlook, telecommunications, personnel management, Typing 45 wpm,
Proven relationship-builder with unsurpassed interpersonal and customer service skills
Work independently, initiator, and pay strong attention to details
Exceptional listener and communicator who effectively conveys information verbally and in writing
Exceptional multitasking and prioritization skills
Excellent monitoring, analytical thinking, organizational and supervisory skills
Problem analysis, use of judgment and ability to solve problems efficiently
Experience:
12/2009 thru 5/2011 T&C Tax Services McComb, MS 39648
Tax preparer/Office Manager
Prepared tax papers and received customers information utilized electronic filing system
Managed and scheduled appointments
Generated checks and handling of payments
1/2004 thru 3/2008 Stewart Smith Beauty Supply McComb, MS 39648
Accounts Payable Coordinator
Assisted and maintained bookkeeping
Aided in Billing
Payroll-Provided excellent customer service, telecommunications and telemarketing skills
11/2002 thru 10/2004 Southwest MS Mental Health McComb, MS 39648
Housing Manager
Managed patient needs
Assisted and provided patients with food and meals
Patient advocate
Supervised and maintained a clean environment
Administered medicines, made sure that all medication were taken as instructed
Maintained patients overall stability and health
6/1997 thru 6/2002 Answer Plus McComb, MS 39648
Telecommuter/Answering service
Kept record and messages form hospital staff on patients to page or call doctor to report to Hospital
or call hospital
Notified company’s if alarm system went off at business location and notified the proper on call
person or authorities if authorized
Provided consumers of office hours
Education:
Virginia College, Birmingham, AL December 2012
Associate Degree in Human Resource Management
President and Dean’s List consistently
GPA 3.80
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