Quality Assurance Project

Geetha Kadiyala

*** ********** *****

Markham, ON L6B 0G3

Res. : 905-***-****

Mobile : 416-***-****

Email: ******.********@****.*** and ***.********@*****.***

Seeking a challenging position as a Business Analyst/Quality Assurance

Analyst in a dynamic environment.

Over 7 years of experience as a Business Analyst and 9 years of experience as a

Quality Assurance Analyst in Banking, Systems/Solutions and Financial Services.

Extensive experience communicating with Subject Matter Experts (SME's),

performing Requirements gathering and delivering them into functional

specifications, Business Analysis, Data Analysis and Documentation, Test

Designing, Test Plans, Test Development, Test execution and Test enhancement of

projects both manually and automation using tools like HP Quality Centre, QTP,

WinRunner, Load Runner and Test Director.

PROFESSIONAL SUMMARY:

Extensive business processes experience in Brokerage Processing

Systems, IBM Online Security Services, IBM Securities Industries

Services, Wealth Management Entitlement System, Trade Surveillance

system for Capital Markets, Compliance etc.

Experience with full life cycle of the product development from the

requirements gathering through design, development, QA to the rollout,

operations, customer integration and support.

In depth knowledge of Software Development Life Cycle (SDLC) with

thorough understanding of various phases like Inception, Requirements,

Analysis/Design, Development, Testing, Deploy, and Post Deploy

Good understanding of gap analysis, requirements management, risk

analysis and project plans. Proven expertise in creating test plans, UML

diagrams, flowcharts, screen mockups and systems requirements

specifications.

Working knowledge of requirements gathering by conducting personal

interviews, developing questionnaire, brainstorming, or role playing to get a

better understanding of client business processes and creating requirements

traceability matrix for tracking the requirements.

Thoroughly analyzed client business requirements and transferred the

detailed requirements into functional specifications.

Interact with architects and technical leads to convey the possible interface of the

software

Documenting system changes including client advisory notifications, product

bulletins and user manuals

Ability to understand business and functional requirements, transform them into test

cases, test scripts and ability to assess whether deliverables meet requirements. This

includes conducting research and analysis, accurately defining user requirements and

liaising with the users.

GEETHA

Experienced with interfacing stakeholders and senior management with

excellent communication and interpersonal skills.

Developed various testing methodologies, test plans, test cases, test scripts,

defect tracking and bug report logs

Proficient in analysis and testing/quality assurance of web and client/server based

applications both manual and automation

Tested web sites verifying Java Applets, Classes, JavaScript and HTML forms

Tested HTML documents for browser compatibility

Experience in using UNIX commands and working with UNIX scripts

Experience in working with Java, VBScript, XML, HTML/DHTML, C, C++, Visual Basic,

Oracle, SQL Queries,VSAM etc

Ability to prioritize tasks and work on multiple projects at the same time

Analyze conflicting requirements from different users, prioritize them, and develop

business oriented software requirements.

Innovative and conceptual thinker, results oriented

High level of self-management and energy. Self-confident and operates with minimal

direction.

Excellent verbal and communication skills and a good team player

EDUCATION:

Bachelor of Science (B.Sc.)

Post Graduation Diploma in Computer Applications

Canadian Securities Course (CSC) – May 2006

TECHNICAL EXPERIENCE:

Testing Tools WinRunner, LoadRunner, Quick Test Pro, Test Director, HP

Quality Centre, Bugzilla

Operating System Unix, Linux, Sun Solaris, Windows 95/98/2K/XP/NT, OS/2,

OS/390, Microsoft DOS

Language/Tools C, C++, Java2.0, Visual Basic 5.0/6.0, SQL, PL/SQL, Cobol

Internet Programming/Tools: XML, HTML, ASP, VB Script, MS SQL Server

Database Oracle, DB2

PROFESSIONAL EXPERIENCE:

CIBC World Markets Inc -Technology and Operations - Jan 24, 2012-

Present

SPBM – Operations Business Management as Business Analyst

Regional Office Harmonization

The Regional Office Harmonization UK Project will provide CIBC World Markets

Inc., Toronto, New York and London the ability to trade foreign equities on the

BATs Europe Exchange. CIBC London is the exchange member and will place

orders on Toronto and New York’s behalf.

GEETHA

The introduction of the new trading platform and exchange membership will

impact Technology and Operations (Back Office) which includes Wholesale

Brokerage Operations for Clearing and Settlement and Strategic Planning and

Business Management for net reconciliation. The intent is to leverage off existing

processing platforms whenever possible for Back Office deliverables.

In Phase II the management has decided to expand past the BATS offering made

due to the current limited European Stock coverage available through BATs

Europe and the desire to utilize Algorithmic Trading. CITI will act as intermediary

for the trading of European securities. Flex trade will link to CITI via a FIX

connection. Flex Trade will continue to also link to BATS through the same FIX

connection currently used for ROH UK.

Responsibilities:

Participated in working group meetings with Senior Business Analysts and managers

and understood different business processes, process plans and functionality in a

detail. This assisted me to document back office business procedures for gross and net

reconciliation process related to the ongoing project.

Involved in various JAD sessions to understand the back office requirements for CITI

the third party trade processor in Algorithms trading and BNPP the third party

settlement agent in integration to settle trades executed in UK and European Markets

Prepared, reviewed and edited business requirement (BRD’s) and specification

documents for downstream processes impacting Technology and Operations.

Documented Integration of Test Plans & Test Cases which was utilized by the Testing

& functional teams for performing detailed testing on business application.

Ensured issues are identified, tracked, reported on JIRA and resolved in a timely

manner.

Coordinated and communicated with the project manager, front office team and back

office team on an ongoing basis.

Participated in groundwork of interim solutions for the Project as the end state

solution was in development by the vendor and will be implemented at a later stage.

Took input from the Manager and appropriately and accurately applied

comments/feedback.

Performed data analysis, interpretation, correction and document presentation for

various assignments.

Analysed complete ticketing trades to Gloss from Flex for subsequent processing to

BFS GLOSS, FX analysis and creation of CITI street side and client side SWIFT

messages.

Prepared the test bed by co-ordinating with CFA Processing team in opening accounts

in QA domain environment.

Lead on user acceptance testing and co-ordinated with the business in the process to

obtain sign off.

GEETHA

Designed, Analysed, documented and obtained sign off on the Process flows

(Current and Future state) prepared for Beacon project for the retail AAA

(Asset Advantage Account) group.

Environment: UNIX, Windows XP, Office 2007, JIRA, BR-Track, IBM Z/OS 3.3.1, Mainframe

TSO/ISPF, VSAM, INSYNC, CICS, DB2, JCL, MQ, QMF, COBOL (II), Easytrieve, Websphere,

GLOSS Application 6.10, ADP

Broadridge Financial Solutions, Inc. July 11, 2011-Jan 6,

2012

Business Analyst – Product and Conversion

Tax Form Plus System

The Tax Form Plus System is an online service offered through Broadridge

Financial Solutions (BFS). It allows the user to view, create, produce, amend,

cancel, maintain and store all information pertaining to tax reporting and filing for

customers as well as Government Agencies, where applicable. It also allows the

user to maintain summaries and reports.

The clients’ files are loaded from Core System and/or BIOS files into the TFS at

the normal year-end schedule so that tax reportable information can be

distributed efficiently and on time. The forms will be systematically updated using

the tax year end files for each slip.

TFS amends financial information (distribution amounts) on the tax forms for

proper reporting to account holders. The system performs all necessary

recalculations and displays the corrected amounts on the summary and in the

boxes of the parent tax slips automatically. Amendments can be tracked

throughout the Tax Slip lifecycle.

If not printed, the slip can be cancelled but the record will remain online and

marked cancelled.

The TFP system is currently used by Scotia Capital Inc., Edward Jones and

Penson Financial Services Canada Inc. BMO is in line to acquire the TFP system

for their tax reporting. With some enhancements to the system TFP will likely be

in Production by 2013 for BMO.

GEETHA

Responsibilities:

Analyzed thoroughly client business requirements and transferred the requirements

into detailed functional specifications.

Participated in requirement gathering sessions with other business analysts and tax

team which helped me in understanding the business process and coming up with a

solution to prepare the specifications from the detailed requirements provided by the

client.

Conducted thorough positive and negative testing for the changes that went in each

QA cycle turnover with developers and coordinated client testing.

Documented the system changes for each QA cycle turnover and provided bulletins to

communicate to clients on how to conduct user acceptance testing. Also updated user

manual with all the changes that were processed for each QA turnover.

Cut the SSR for all the functional specifications provided to developers.

Environment: UNIX, Windows XP, Office 2007, SharePoint 2007, Remedy, IBM Z/OS 3.3.1,

Mainframe TSO/ISPF, VSAM, INSYNC, CICS, DB2, JCL, MQ, QMF, COBOL (II), Easytrieve,

Websphere.

TD Bank Financial Group June 29, 2010 –

June 30, 2011

Business Analyst – TD Wealth Management Technology Solutions

Entitlement System

The Entitlement System application is used to receive corporate action

information as Entitlements are announced and facilitate the necessary

processing for client payment. In essence, it allows the user to control the life

cycle of the Entitlement. This application is available from the IBM’s Online

Security Services application selection menu. In preparation for the Payment

date of the Entitlement, bookkeeping entries are generated and passed to OSS

to post into the client accounts. These posted entries can then be viewed through

other existing OSS applications.

The IBM Entitlement System project will deliver the decommissioning of PAD (Pending

Automated Dividends) System and the conversion to IBM’s EVP Entitlements System.

The four in-house applications listed below that are interfacing with PAD today are also

updated to interface with the Entitlements System –

1. DRIP System

2. TDSS Reconciliation System

3. Income System

4. Online Forms Application

All current functionalities of the four in-house applications remained the same with the

exception of the information that is required to be retrieved or send to the IBM Entitlement

system to provide the same level of customer service that exists today.

Responsibilities:

GEETHA

Elicited requirements from SMEs (Subject Matter Experts), business users and application

owners from different business lines to understand the users' needs, and develop requirements

specifications

Conducted interviews and workshop sessions using RUP before conducting thorough

Workflow Analysis

Interacted with architects and technical leads to convey the possible interface of the software

Conducted walkthrough for the requirements documented with the business and development

teams to provide sign off

Interact/guide the development team & system quality assurance team

Prepared detailed design documents to translate business process effectively for developers

and product managers using MS Visio

Defined, documented and translated high level business requirements into detailed functional

specifications

Exercised data mapping for all the four in-house applications interfacing with IBM

Entitlement System

Provided signoff on all the test cases created by quality assurance team

Troubleshoot system operation and provided resolution to system issues as a subject

matter expert

Prepared training material/ user manuals for the Entitlement System and internal

systems for the internal user training done by the L&D department

Ensure deliverables are achieved within agreed time, budget and quality parameters

Communicate project status and provide timely escalation of issues to ensure project

objectives are met

Track and follow up on issues, decisions and actions as required by maintaining the

defect log

Co-ordinate deployment or upgrade activities with Infrastructure, vendor and

development teams

Prepared 30 day readiness and extended my hand in facilitating readiness sessions for the

team

Actively participated in functional and regression testing of application during vendor (IBM)

releases as an assigned owner

Environment: Windows XP, Microsoft Office 2003, Microsoft Visio 2003, IBM

SIS, IBM OSS, COBOL, DB2, MS SQL Server, Java, Visual Basic, MS Access

etc.

Broadridge Financial Solutions, Inc. Apr 21, 2008-June 25,

2010

Business Analyst – Product and Conversion

Broadridge is a leading full-service outsourcing provider to the global financial industry,

capable of meeting the most demanding requirements for efficient, secure and scalable

operational support. Their reach spans the world, and encompasses an extensive array of

services - from account opening and securities transaction processing to correspondent

GEETHA

clearing to document management and investor communications as well as full operational

staff outsourcing.

Responsible for major conversion of Chart of Accounts, Name and Address and

RSP ISM data to Broadridge data for a reputed client.

Responsibilities:

Participated in major conversion for couple of clients, converting the ISM data to

Broadridge data.

Analyzing client business requirements and transferring the requirements into detailed

functional specifications

Provided detailed workflow analysis and documentation. Specifications documented

for data file conversions, planning conversion readiness for various operational areas

Conducted and participated in walkthroughs to discuss certain issues with the development

and business team.

Unit test all the programs initiated by the development team.

Conducting thorough positive and negative tests with developers and coordinating

client testing

Documented check off procedures for all the reports generated from the conversion process

for the client to verify the offline reports and pre sign off conversion analysis and data

mapping before booked to Production and QA.

Verified and tested the data thoroughly against the specifications and requirements. For any

data not meeting the requirements, PCN’s (Product Code Notification) were created and

submitted to the developers.

Analysed the number of errors resulted from conversion and produced PCN to rectify the

errors.

Checked and verified record count from input file to output file to ensure all records were

read and processed correctly. Balanced the number of accounts created from input file to

output file in various branch ranges.

Review the finished product with clients and confirm that all business requirements have

been met.

Responsible for Order Match Replacement Project; AOM (Advanced Order Management

System) and DNS (Data Network Services). An online, real-time application provides formatted

screens to complete equity and option order entry, modify, inquiry and execution . The

objectives of the project are: Eliminate legacy code and proprietary databases; Address current

limitations and expand where necessary – Exchange Routing, Dynamic configuration, Trailers;

Reduce Risk when migrating users; Use existing BFS products AOM, ESwitch, IBM Sub-

systems CICS & DB2; Simply admin/maintenance & eliminate manual procedures etc.

Responsibilities:

Experience working with industry’s messaging protocols for the electronic communication of

trade-related messages to execution point/exchange; FIX (Financial Information eXchange)

and STAMP (Security Trading Access Message Protocol).

Creating comprehensive test plans and test scripts.

Conducting thorough positive and negative tests with developers and coordinating

client testing.

GEETHA

Participated in focus group meetings and information sessions to ensure successful use of

software and contribute ideas and requirements for modifications and/or enhancements to the

product.

Provide problem solving for client reported issues with the application.

Documented user manual for CDS/DTC Trade Matching Application. The main objective of

this project is it allows Broadridge Clients the ability to monitor and manage the settlement of

trades executed on behalf of their clients by other brokers.

Responsible for complete Year End Plan (RRSP Contribution, T4, T4a, T4aNR4, T4RIF, T4NR4i,

T4NR4J, T4RSP, Releve 1, Releve 2 & Releve 3) and Non Plan (T3, T3NR4, T5, T5008,

T5NR4, T5NR4 Trust, T5 trust, Releve 15, Releve 16, Releve 18 etc.), XML reporting with CRA

and Revenue Quebec for all the Broadridge clients. I voluntarily accepted this task to enhance my

knowledge in the overall tax system.

Responsibilities:

Getting the forms approved by CRA and Revenue Quebec.

XML mapping documents posted on the website for the clients to access once co-related with

the CRA and Revenue Quebec specs.

Provided the government files to the XML team for conversion and validation. Once

validated the exception reports are sent to the clients for fixing errors in the government files,

and the files are transmitted back to us once fixed for further XML conversion and validation.

Reported the validated XML files online with CRA and Revenue Quebec and met the dead

lines set by the CRA and Revenue Quebec.

Tracked all the reporting to CRA and Revenue Quebec for all the clients.

Liaised between the clients, CRA and Revenue Quebec.

Environment: UNIX, Windows XP, Office 2003, SharePoint 2007, Remedy, IBM Z/OS 3.3.1,

Mainframe TSO/ISPF, VSAM, INSYNC, CICS, DB2, JCL, MQ, QMF, COBOL (II), Easytrieve

Royal Bank of Canada Nov 06 to

Feb’08

BA/QA Analyst

Trade Surveillance System

Trade Surveillance System is used by RBC Compliance to monitor all daily trading

activities and identify manipulative and deceptive trading. One code stream technology

housing multiple entities such as RBC Capital Markets, RBC Dominion Securities Inc,

(Retail Business), RBC Direct Investing Inc (Discount Brokerage) and RBC Asset

Management Inc. The main feed back for this is attained from ADP System and TSX. The

data for the ADP system is mainly obtained from Berton/Order Management System and

Online Trading Investment Services. This system is very helpful in producing NCIB

reports, Research Reports, Restricted Lists, various trading reports like day trading,

GEETHA

artificial pricing high/low closing, Active trading in a security, possible wash trade reports

etc.

Responsibilities:

Interacted with the business users to learn more about their daily monitoring systems like

Order Management System (OMS) and Online Trading Investment Services. The OMS has

the details of the client who executed the order, the order details, the date and time the order

was executed

Participated and contributed in design meetings, implementation of u nit, functional,

integration, load/stress & performance testing

Creation and ongoing maintenance of existing application test regression library housed in

Quality Centre

Testing resource requirements and management

Analyzed the Functional and Business requirements, attended Change Request meetings to

document changes and implemented procedures to test changes

Developed master test plans / test strategies to support testing of upcoming releases

Analyzed project or requirement documents to identify test requirements

Executed and managed the execution of test cases

Used the Quick Test Professional automated tool for functional testing, integration Testing

and regression testing

Verification and validation testing on throughout the data extract, integration, and load

development phases

Involved in User Acceptance Testing (UAT) – (Beta testing, application testing, and end

user testing)

Coordinating with the QA team and developers to prioritize defects and rectify them

Conducted extensive backend testing to ensure that the changes are reflected at the

backend

Connecting the application residing box through UNIX commands (rlogin hostname,

telnet hostname, ftp hostname etc)

Executed the cron jobs manually for testing in UNIX/PERL the Unix server

Environment: Windows, UNIX, VB Scripting, Visual Basic, Sybase, Manual Testing - Mercury

Quality Centre, QTP, Load Runner

Manulife Financial Services, Canada Aug ’04

to Oct’06

QA Analyst

John Hancock 401(k) Retirement Plan Services

Manulife Financial is a leading Canadian based financial services company, operating

worldwide, offering a diverse range of financial protection products and wealth

management services. John Hancock Retirement Plan Services acquired by Manulife

GEETHA

offers qualified retirement plan products and services for corporate and small to mid-sized

businesses. The team has developed a Project called Apollo that was responsible for

merging some of the existing funds and creation of new funds

.Responsibilities:

Interacted with Business Analysts to understand the business models and objectives

to design and develop the functional and manual test plans with other team members

Wrote and executed the test cases in Test Director and maintained the test database

Involved in implementing QA methodology and Test Matrices

Performed system test, unit test, functional test, end-to-end testing, ad-hoc testing,

black box and regression test

Performed regression testing using QTP

Monitoring and reproducing production system errors and defects

Tracked Bugs using TestDirector and reported bugs

Create & execute UI based test scripts for new & existing product features from

product requirement documents

Support internal/external organizations & customers

Interface with Dev engineers to identify & resolve bugs quickly

Detect defects, communicate to the developers using bug reporting tools and track the

defects till the end

Environment:

Windows 95/98/2K/XP/NT, OS/2, OS/390, DB2, COBOL, HTML, Java, .NET, XML, Web

sphere Application Server, TestDirector, Load runner, Quality Centre and QTP

Telus Mobility April’03 to July’04

QA Tester

The new enterprise-wide billing system named as Fusion drives all aspects of TELUS

Mobility's management of wireless services, including phone activation, service

provisioning, billing, collections, client care and external dealer commissioning. The

national application significantly streamlines internal operations, allowing TELUS Mobility's

frontline Client Operations team members to deliver faster, more efficient client care

across the company's coast-to-coast operations. In fact, TELUS Mobility now has the

highest client satisfaction, as measured by monthly churn, of any wireless operator in

North America.

Responsibilities:

Involved in reviewing business requirement documents and technical specifications

Assisted the team lead in making test plans

Analyzed system requirements and wrote test cases, test scripts for testing the applications

Performed manual and GUI testing on the application

Involved in database testing using SQL queries (select, update, joins and views

statements).Interfaced with developers to resolve technical issues and investigated software

for faults

GEETHA

Reported software mismatches (From the test planning) to the development team using Test

Director

Involved in the end-to-end test using Test Director, Win Runner and responsible for Quality-

Assurance of this application to complete in record time

Performed software support as necessary in both production and testing environments on

client and server side

Provided back-up to other QA Testing projects as required

Resolved defects in testing for software issues with client applications. Reviewed UNIX logs

(/var/adm/messages) and reported program-processing errors

Contributed to the product documentation including online help. Also built macros and

created data graphs/ charts in MS Excel.

Environment: UNIX, Windows NT/ 2000, Oracle 8i, Java, Test Director, WinRunner

Points International Sept 2002 – March 2003

QA Tester

POINTS INTERNATIONAL owns points.com, the world’s largest air miles website, allowing

clients to earn and swap reward program miles. I was a QA Tester on a new Air Incentive

project.

Responsibilities:

Created traceability matrices from system requirements and use cases

Provided detailed testing framework based on system requirements on high level

design documents

Maintained issue tracker and issue resolution control

Analyzed system requirements, developed and executed detailed test plans and test

cases

Performed white box, regression, integration and user acceptance testing

Environment:

UNIX, J2EE, JavaScript, Apache/Struts, Weblogic, XML, Oracle 8i, Windows 2000, Quality

Centre

References: Available on request.

Contact this candidate