Project Customer Service
Resume:
Deepak Prakash
Email id:*******************@*****.***
Current Location:OR
Open for Relocation to any part of the country.
Professional Summary
> 7 years of software experience in all phases of project life cycle
including analysis, design, development, testing, documentation,
implementation and technical support in the area of IBM z/OS MVS
Mainframe related technologies COBOL,JCL,DB2,VSAM,CICS,REXX,MQ.
> Rich hands-on experience in Application Development, Support and
Maintenance and System Test Management.
> Domain expertise in Power Transmission & Distribution and Customer
Information System portfolio.
> Extensive experience with databases like DB2, VSAM and SQL.
> Proficient in various IBM utilities and Tools like IDCAMS,
IEBGENER, IEBCOMPR, DFSORT, XPEDITER, SPUFI, QMF, STARTOOL, ISPW,
NDM and FILEAID.
> Extensive experience in Mainframe Configuration Management Tool -
ISPW.
> Experience in Debugging Batch and online programs using XPEDITER.
> Expertise in knowledge system study and making documentation.
> Developing COBOL programs for processing input files, and updating
databases.
> Updated production programs and production EASYTRIEVE reports.
> Worked on data transfer tools like FTP and NDM.
> Monitored the population and extraction of MQ
> Prepared detailed documentation for programs.
> Experience in preparing conceptual and technical design documents.
> An outstanding team player with good analytical and problem solving
capability.
> Provides timely and accurate reporting to all levels of management.
> Good communication skills, interpersonal skills, self-motivated,
quick learner, team player.
> Strong Understanding of Business concept and have good problem
analysis skills.
> Completely involved in all Development Phases and also in
Environment Maintenance.
> Involved in development and coding the new programs.
> Responsible for code review.
> Responsible for the version control of programs moved into
production.
> Capable of handling multiple responsibilities simultaneously and
work closely with the client requirement gathering and involved in
implementation of all phases of SDLC.
> Attending brainstorming session as SME in various other project
meeting.
> Communicate with users to decide on scheduling processes for
various batch jobs.
> Preparing the test JCL's and files for testing the batch programs.
> Modified COBOL programs as per business requirements.
> Performing the unit testing and system testing for all jobs and
programs.
> Completely involved in System support and System Testing.
> Verifying completeness and correctness of batch documentation.
> Completely involved in Environment Maintenance.
> Coordinated other members in development.
> Modifying Production JCL's to run daily batch jobs.
Technical Skills
Databases DB2, Oracle
Languages JCL,COBOL II,SQL,REXX
OLTP CICS
Schedulers CA-7
Operating Systems MVS/ESA,OS/390,Z/OS
Access Methods VSAM
Tools/Utilities TSO, ISPF, FTP, SPUFI, STARTOOL,QMF, XPEDITER,FILE-AID, IDCAMS,IEBGENER,NDM,EASYTRIEVE.
Domain Knowledge Utilities
Professional Experience
March 2012 -
Client- PECO, Exelon Philadelphia
Role: Mainframe Lead/Tester
Project: PECO AMI Program
Project Description:
PECO AMI program - Project involved identifying the test area scope with
clients and finding the best possible work flow for their smart metering
and web presentment project. It involved preparing system test plan and
reviewing test scripts, identifying the test data and verifying the test
environment and coordinating with development team and maintaining and
tracking defects log on daily basis to ensure clear picture to all the
stakeholders.
Roles& Responsibilities:
> Understanding the business requirements.
> Involved in setting up test JCL's & procedures for executing the
billing batch jobs in test environments.
> Coordinating with development team and maintaining and tracking
defects log on daily basis to ensure clear picture to all the
stakeholders.
> Preparing system test plan and reviewing test scripts.
> Identifying the test data and verifying the test environment.
> Validating the test scenarios/results with expected business
requirements.
> Suggesting better usability. As a system test team, we were able to
suggest various changes to the clients and which were accepted and
worked on as change request.
> Coordinating with development team and maintaining and tracking
defects log on daily basis to ensure clear picture to all the
stakeholders.
> Identifying the test area scope with clients and finding the best
possible work flow.
> Involved in building test environment.
> Performed UAT and helped business users to test the solution before
implementation.
> Coordinating and guiding testing team for the project test scope.
> Performed the leadership role and coordinated with the offshore team.
Environment: COBOL, JCL, DB2, TSO/ISPF
Dec 2009 to Feb 2012
Client: Southern California Edison (LA)
Role: Mainframe System Analyst
Project: Transmission and Distribution Business Unit support
Project involved support, Maintenance & enhancement of various applications
in Transmission and Distribution Business unit - Distribution and Pricing
Information System (DPIS), WMS (Work Asset Management System), RSB
(Regional Scheduling Board), LAS (Ledger Accounting System).Customer
service system support which involves support, maintenance & enhancement of
two of client's applications named as CSS (Customer Service System) and CWO
(Callcenter Workflow Optimization). CSS is being used by Customer service
representives and supervisors, whereas CWO is used by call center
representives. Within these two applications, there are many sub-
applications which are used to Add/Update/Track/Report Customer
information, billing information and activities. The project deals with
fixing bugs and enhancements in CSS, CWO and other smaller applications
within these two. The project adds new features to improve end-customers
experience. This improves productivity by application enhancement. This
project makes the applications more stable and robust. This project also
provides round the clock production support.
Roles& Responsibilities
> Interact with client on daily issues/defect resolution.
> Analysis of work request.
> Responsible for Estimation & Planning, Project Plan, Weekly Status
Reports.
> Assigned tickets to the peers per priority and criticality to the team
based on the individual's strength.
> Performed the leadership role and coordinated with the offshore team.
> Developing and implementing of work requests using COBOL, JCL, CICS,
VSAM and DB2.
> Created a parallel testing approach to implement the changes before
the release to avoid major defects.
> Ensuring timely and defect free deliveries of work requests
> Performed extensive System Testing and Migration into production.
> Peer review of the Code, design documents, test plans and test
results.
> Raise defect tickets for the errors in Remedy.
> Used Team tracker tool to track the issues and changes requested for
bug fixing, production error request etc.
> Quick fix for daily, monthly batch job abends and preparation of root
cause analysis document.
> Preparation of migration request and database change request to
configuration management team and DBA respectively.
> Preparation of work order for every participant in migration such as
server engineer, configuration management team (ISPW), oracle and DB2
DBA.
> Involved in UAT after every successful implementation for client
acceptance record which was necessary for audit purpose.
> Interacted with Users and other system leads to have the new functions
implemented efficiently.
> Debugging and troubleshooting any technical issues while implementing
the applications.
> Designing and developing new batch programs using COBOL, DB2, VSAM and
JCL.
> Identifying and impact analysis for code changes and changes in JCL.
> Performing the Unit testing.
> Extensively used Load and Reload utilities to extract data from
Production database to Test database.
> Used NDM (Connect: Direct), FTP to transfer files from Production to
Test systems.
> Production EASYTRIEVE creation and updates and AD HOC Reporting.
> Developed new JCLs to execute EASYTRIEVE programs.
> Generate Reports using EASYTRIEVE or REXX or SyncSort or ICETOOL
depending on the need & complexity.
> Developed Batch and Online modules using IBM MQ series
> Involved in providing support to build test environment for various
other project team.
> Providing post implementation production support.
> Involved in the management meetings to provide impact analysis on new
change requests in the application.
> Attended the functional meetings and prepared the high level Detail
Design Document.
> Analyzing Software Requirements documents and Business Requirements
documents to get a better understanding of the system on both
technical and business perspectives.
> Preparing Test Plans, Test Cases, Test Data and executing these Test
Scripts for the newly developed functionality/modules and
modifications/enhancements.
> Knowledge transfer to new entrants and updated application
documentation.
Environment:Z/OS,COBOLII,JCL,VSAM,DB2,TSO/ISPF,CICS,REXX,MQ,SPUFI,DFSORT,EAS
YTRIEVE PLUS,QMF,syncsort,XPEDITER,NDM,ABEND_AID.
Feb 2009 to Dec 2009
Client: Southern California Edison (LA)
Role: Mainframe Module Lead
Project: ERP legacy Application changes
Project Description:
The project involved the integration of the existing legacy based
applications with SAP. It required system integration work. The system
integration involves customizing and implementing SAP, and migrating legacy
data to SAP database. The business objective of the project was to
implement SAP for its applications. This project also migrated already
existing legacy data to SAP. This was an end-to-end systems integration
project involving requirements elaboration, design, build, testing,
implementation and support. The whole of legacy systems was migrated phase
wise with the sub-modules going in one by one.
Responsibilities
> Involved in requirement gathering and preparing system document.
> Preparation of High and low level design document.
> Involved in developing mop up COBOL programs for data cleansing
application databases.
> Enhancing existing COBOL programs to discard VSAM file usage and refer
newly defined DB2 tables.
> Developing COBOL programs for interfacing to SAP and sending legacy
data after proper formatting and processing.
> Informs other applications of the changes
> Involved in writing JCL's & Proc's for executing the programs in both
the production and test environments.
> Involved in decommission of retired/replaced application. Decommission
involved taking data and code backups, making application read only.
> Used Team tracker tool to track the issues and changes requested for
bug fixing, production error request etc.
> Involved in Unit test plan preparation, Unit testing and System
testing.
> Created a parallel testing approach to implement the changes before
the release to avoid major defects.
> Binding Packages and Plans.
> Used ISPW as a version controller and to promote developed code from
Dev-Sys-UAT-Prod environments.
> Used XPEDITER to Debug and Test both batch and online programs.
Environment: MVS, COBOL II, VSAM, JCL, DB2,CICS,STARTOOL,SPUFI,ABEND_AID,
ISPW, Expeditor, MQ,NDM, EAI and PI middleware.
May 2008 to Jan 2009
Role: Mainframe Module Lead Client: Southern California Edison(LA)
Project: Wildomar
Project involves creating new Wildomar service center (District 88) under
San Jacinto region. San Jacinto service center will be renamed to
Menifee.Project ensures that the Menifee and Wildomar service centers are
contained inclusively and exclusively in the San Jacinto Region accounting
and reporting.
Responsibilities
> Involved in requirement analysis and impact analysis document
> Developing the detailed design and the high-level design.
> Developing pseudo code.
> Coding important and critical modules.
> Unit Test Plan and Unit testing.
> Involved in regular team meetings with other teams on the progress and
dependency of applications.
> Regularly providing latest information of the project to the
management and escalating the issues ahead of time if required.
> Reviewing of deliverables as per business requirement
> Created a parallel testing approach to implement the changes before
the release to avoid major defects.
> Performed extensive System Testing and Migration into production.
> Performed internal reviews like code walkthroughs, inspection and unit-
review tests of converted programs, Copybooks and JCLs etc. and review
of quality control documents.
> Used Team tracker tool to track the issues and changes requested for
bug fixing, production error request etc.
> Performed UAT and helped business users to test the solution before
implementation.
> Implementation and support.
> Mass data mopup by COBOL programs.
> Involved in writing JCL's & Proc's for executing the programs for test
environments.
> Binding Packages and Plans.
> Used ISPW as a version controller and to promote developed code from
Dev-Sys-Regressions-Prod environments.
> Used XPEDITER to Debug and Test both batch and online programs.
Environment: MVS, COBOL II, VSAM, JCL, CICS, DB2,pro-
cobol,oracle,UNIX,STARTOOL, ISPW, ICETOOL, SyncSort,
Expeditor, NDM,ABEND_AID.
Dec 2005 to Apr 2008
Client: Southern California Edison (LA)
Role: Mainframe Developer
Project: TDBU
Project involved support, Maintenance & enhancement of various applications
in Transmission and Distribution Business unit - Distribution Project
Information System (DPIS), WMS (Work Asset Management System), RSB
(Regional Scheduling Board), LAS (Ledger Accounting System).
Roles& Responsibilities
> Analysis of work request.
> Developing and implementing of work requests using COBOL, JCL, CICS
and DB2.
> Ensuring timely and defect free deliveries of work requests
> Preparing conceptual and functional design documents.
> Designing and developing new batch programs using COBOL, DB2, CICS,
VSAM and JCL.
> Analyze problems with COBOL Programs, JCL.
> Identifying the code changes and changes in JCL.
> Modifying the VSAM files to include new fields.
> Extensively used Load and Reload utilities to extract data from
Production database to Test database.
> Used NDM (Connect: Direct), FTP to transfer files from Production to
Test systems.
> Performing the Unit testing.
> Peer review of the Code, design documents, test plans and test
results.
> Raise defect tickets for the errors in Remedy.
> Used Team tracker tool to track the issues and changes requested for
bug fixing, production error request etc.
> Providing post implementation production support.
> Analyzing Software Requirements documents and Business Requirements
documents to get a better understanding of the system on both
technical and business perspectives.
> Preparing Test Plans, Test Cases, Test Data and executing these Test
Scripts for the newly developed functionality/modules and
modifications/enhancements.
Environment:Z/OS,COBOLII,JCL,VSAM,DB2,,TSO/ISPF,CICS,REXX,SPUFI,DFSORT,QMF,X
PEDITER,NDM,ABEND_AID.
Contact this candidate