Manager Customer Service

SCOTT KINNEAR

*** ** **** *** *** ***, Deerfield Beach, FL 33441 561-***-**** **********@*****.***

Visionary and goal-oriented IT Senior Executive with 20 years demonstrated experience in planning,

developing, and implementing cutting edge software engineering to address business opportunities. Develop

strategic plans for worldwide implementation and operation of business requirements, product development,

quality assurance, maintenance, training, and customer service. Initiate and enforce strict budget controls

addressing company needs and promotion of growth. Ability to create and manage the change of an IT and

Engineering function from an operational necessity to a strategic element promoting enterprise efficiency and

competitiveness. Adept at crisis management, trouble-shooting, problem solving, and negotiating. Advance

positive company image through public presentations. Experienced in global, collaborative application

development, benchmarking, capacity planning, project and resource management, and cross-functional team

training. Globalization experience in initiating, developing and conducting business in foreign markets. A

passionate, enthusiastic, and principled leader, with proven ability to build, challenge and motivate teams to

maximize productivity. Business savvy in overall business development strategies. Expert at growth and

turnaround.

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2 AREAS OF EXPERTISE

Profit & Loss / Budgeting Mergers & Acquisitions (M&A) Leadership / Team Building Business Analysis

Customer Service / Sales Startups/Turnarounds Training / Mentoring Vendor Management

Project/Product Mgmt Internet / Intranet Software Development Quality Assurance

Legal Negotiations Recruiting

3 INDUSTRY EXPERIENCE

Enterprise Software Digital Media Web Infrastructure Mobile Infrastructure

Commercial Software B2C/B2B eCommerce Web/Mobile Marketing Technical Outsourcing

Staff Augmentation Facilities Management Purchasing

4 SELECTED ACHIEVEMENTS

● Turned around Acquinity IT team increasing operational business efficiencies through creation of PMO, QA,

Data Management and outsourcing in India and Belarus 2012.

● Built and led IT team developing Myxer’s scalable mobile transcoding and delivery platform supporting 15

million monthly unique visitors 2006-2009.

● Drove B2B marketing driving hundreds of thousands of content businesses and producers 2007-2009.

● Built and supported remote sales offices in NYC, LA and Chicago driving revenue from 0 to $10M.

● Drove technical due diligence on Citrix M&A and managed people and systems integration of 4 technology

acquisitions (roughly 150 engineers)

● Led and grew Citrix IT team from roughly 20 engineers to over 500 organically and through M&A

5 EXPERIENCE

ACQUINITY INTERACTIVE (10/2012 – 3/2013)

6 CTO and EVP IT (acting)

IT Turnaround - At request of CEO, brought in as consultant to take over and turn around IT organization

with web-based framework empowering hundreds of consumer facing websites with terabytes of machine

data. Primary technologies utilized: MS .Net framework (C#t, ASP.Net), C#, SQL Server, Revamped while

building IT organization, structure and operations. Grew team from 40 to 60. Filled organizational holes in

Project Office, Data Management, Software Development and QA organizations. Hired teams of DBAs,

Software Engineers and QA Engineers including Software Engineering Manager, a Data Management

Manager and a QA Manager. Built recruiting process and candidate flow producing world-class results.

Trained and promoted from within managers to Software Engineering Manager and IT Infrastructure

Manager positions. Established organizational reporting structure, communication and workflow. Established

command and control of business requirements and software maintenance reporting, prioritization and

workflow. Built from scratch outsourced relationship (India) and team including C# developers, front-end

developers and QA Analysts. Resurrected a failed and built an outsourced relationship (Belarus) and team

including C# developers and QA Analysts.

MYXER INC (2005 – 2012)

CEO, President, Chairman, Founder, Various acting roles

Mobile and Internet Technology Start-up – Led funding, strategy, business planning and all operations.

Brought tech team over from Citrix and grew mobile and web presence to 15M monthly unique visitors and

multi-million daily web and mobile transactions. Grew team to 45 with IT staff roughly half. Rode the

technological transition from self hosting through co-location to Rackspace to Amazon’s cloud services

managing relationships with vendors for CPUs, bandwidth, storage and mobile. Strategically planned scaling

with platform proprietary IP and platform vendors across user and transaction growth and cost savings to

scale platform. Built out B2B and B2C facing mobile and web traffic through tactical and viral web and

mobile marketing in display and search advertising as well as direct to business and direct to consumer email

and social media marketing. Led product management including roadmap, requirements, naming, pricing,

business case, feature prioritization, feature/resource/schedule trade-offs, design, user-interface, user

experience. Researched and developed sales strategy and created advertising product requirements and

collateral. Led sales; driving leads, pipeline, forecast, training, mentoring, motivating; hired sales VP

replacement. Builtd field sales team and established operations in NYC, LA and Chicago.

Hands-on and led sales operations; recruited and hired sales operations director. Raised seed capital through

friends and family (~$2M). Raised multiple institutional capital rounds (>$10M).

Led finance, accounting and reporting (tax, auditors, appraisals and government reporting). Negotiated and/or

reviewed all vendor and strategic alliance contracts. Led investor relationships including recruiting, funding

deck preparation and presentation. Led all company operations. Led company’s legal and corporate

governance including board minutes, board book materials creation and presentation.

CITRIX SYSTEMS INC (1989 – 2001)

Founding team member and employee #4. Instrumental leader in designing and building core technology and

team. Drove culture of excellence leading by example. Focus was software engineering but assumed just

about every IT individual and leadership team role at one point or another as company grew and role was

needed.

1 Vice President Worldwide Engineering (2000 – 2001)

Built, grew and led 500 person, $50 million worldwide engineering organization across 8 worldwide sites

including US (Fort Lauderdale, Columbia MD, Salt Lake City UT, Redmond WA), England (High

Wycombe, Cambridge), Australia (Sydney) and Japan (Tokyo). Grew revenues from $300M to $500M.

Vice President Server Products (1996 – 2000)

Built, grew and led 200 person, Fort Lauderdale based product team responsible for Citrix flagship server

product. Built and led product management team. Grew server products revenues from $20M to $300M.

Director Software Engineering (1994-1996)

Built, grew and led 50 person, Fort Lauderdale based software engineering team responsible for Citrix

flagship server product. Built, grew and led the Software Engineering teams and the QA team. Oversaw

architecture and design and was an instrumental in personally developing Citrix server products and

technology.

Manager Software Engineering (1992 – 1994)

Built, grew and led 15 person, Fort Lauderdale based software engineering team responsible for Citrix

flagship server product. Oversaw architecture and design and was an instrumental in personally developing

Citrix server products and technology.

Senior Software Engineer (1989-1992)

Team lead architect, designer and power coder.

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8 EDUCATION

THE OHIO STATE UNIVERSITY, COLUMBUS, OH

BS, Mathematical Sciences

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