Human Resources Manager
Resume:
TERRY O. LOPEZ
Richmond, TX 77407
Email: *********@***.***
Objective: To use my experience in human resource management, interpersonal communications, customer service skills, financial
analysis, and managing people to assisting organizations in successfully carrying out their mission and providing an
environment that thrives on change and new challenges.
Skill Focus: Human Resource Manager experience includes a broad range of human resource functions in support of customer,
employees, contract, classified information environment, benefit/compensation plans, job analysis, workmen
compensation, staffing, recruiting, program analysis, systems, functions, personnel development programs, performance
evaluations, training, supervision, conflict resolution, resolution of employee grievances and policy interpretation. I have
extensive HR experience in various industries, including oil and gas, higher education, department of defense,
information technology, research, financial, not-for-profit, profit, public and private organizations.
Work Experience:
Tejano Center for Community Concerns (Charter School)
Human Resources Manager (Sept. 2011 to current)
Responsibilities include:
Plans, organizes and directs the activities and staff of the Human Resources Department, including recruitment and selection,
classification and compensation, employee benefits, environmental, health and safety, organizational development and train ing,
payroll, labor relations, affirmative action, and risk management
Supervise the HR staff
Work involves the application of professional knowledge and personal judgment to a variety of technical personnel and manager ial
problems and issues
Manages the development and implementation of Human Resources department, goals, objectives, policies and priorities for each
function
Plans, organizes, directs, coordinates the Human Resources Department's work plan; assigns projects and programmatic
responsibilities; reviews and evaluates work methods and procedures; meets with staff to identify and resolve problems
Responsible for conducting wage surveys within labor markets to determine competitive wage rates
Responsible for records of personnel transactions such as hires, promotions, transfers, performance reviews, and terminations
Oversees and directs the development and administration of the Human Resources Department annual budget
Oversees employee benefit program responsibilities by directing the administratio n of the group health insurance and life insurance
plans, flexible spending and dependent care programs, 457 plans, COBRA, HIPPA, and FMLA
Serves as HIPPA privacy officer and ADA coordinator.
AHTNA, INC. (Brooke Army Medical Center)
Human Resources Manager (May 2010 to Sept. 2011)
Responsibilities include:
Provide leadership and direction to management on employee relations issues and work through issues with and respond to union
representatives on employee complaints a grievances
Oversaw the payroll process for over 400 employees
Supervised personnel in all functions of Human Resources including payroll
Established and implemented proactive employee relation practices
Encourage and build positive successful relationships with AFSI staff and union st ewards to meet goals and organizational
objectives
Conduct internal investigations, prepare reports and prepare recommended findings
Provide supervisors training on coaching, counseling, harassment prevention, workplace violence, principles of supervision and
AFSI progressive discipline program
Designed and developed standard operating procedures to more effectively handle HR processes
Utilize advance Spanish Certification to interpret rules and procedures for primarily Spanish speaking employees
Provide counsel and clarification on employment law, HR compliance, performance management, salary and benefit administration
and company policy application and interpretation
Participate in both day-to-day HR activities as well as strategic initiatives including HR policy, programs and Human Resource
Information System rollouts
Analyze salary information and provide recommendations to managers to maintain internal and external equity
Maintain accurate, up-to-date HR information related to staffing and employee relations
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Ensure ongoing compliance with all state and federal discrimination and employment laws
Design, recommend and administer compensation policies and programs in support of salary administration and marketability wit h
local and national competitors
Responsible for San Antonio recruitment and staffing and ensure retention of approximately 450 employees at all times
Syracuse Research Corporation
Human Resources Generalist (March 2005 – December 2009)
(Current Secret Clearance)
Responsibilities include:
HR business partner supporting a research and technology organization that provides services to the defense and intelligence
communities
Serve as HR expert for managers and employees in field offices including Texas, Ohio, Virginia and several smaller regional offices
Provide counsel on employment law, HR compliance, performance management, salary and benefit administration and company
policy application and interpretation
Participate in both day-to-day HR activities as well as strategic initiatives including HR policy, programs and Human Resource
Information System rollouts
Support delivery of corporate HR initiatives including training, communication and staff support
Analyze salary information and provide recommendations to managers to main tain internal and external equity
Conduct candidate interviews, new employee orientations, employee relations counseling and exit interviewing
Maintain accurate, up-to-date HR information related to staffing and employee relations
Ensure ongoing compliance with all state and federal discrimination and employment laws
Conduct internal investigations, prepare reports and prepare recommended findings
Manage and support HR-related projects and field office projects as assigned (e.g. wellness fairs)
Acting as resource in the implementation of Ceridian Applicant Tracking, Recruitment and HR System, coordination of all aspects
of integration of SRC’s HR systems, including HR Compensation and Payroll into a centralized system.
Design, recommend and administer compensation policies and programs in support of salary administration and marketability with
local and national competitors
Advise management on employee relations issues and guide them on appropriate resolution of team member relationship issues
and conflict resolution
Direct, evaluate, train management in principles of supervision, performance evaluations, progressive counseling/coaching,.
Orientation of New Hires, scheduling of training, assignment of mentor, system access and benefits plan information
Short/Long term strategic planning, report preparation, public relatio ns, policy interpretation, standard operating procedures and
guidelines.
Responsible for San Antonio’s Information Technology recruitment and staffing of all SRC’s positions starting fr om entry level
engineers to physicist and biologists
Supervised HR personnel
New Mexico State University (New Mexico Department of Agriculture)
Human Resources Coordinator (September 2004 to March 2005)
Responsibilities include:
Provided HR assistance in identifying, evaluating, and resolving human relations and work performance problems within
establishment to facilitate communication and improve employee human relations skills and work performance
Consulted with establishment personnel, managers, supervisors, and work units to facilitate effective interpersonal
communication among participants and to ascertain human relations and work related problems that adversely affected
employee morale and establishment productivity
Direct, evaluate, train and supervise HR Staff, train management in principles of supervision, performance evaluations,
progressive counseling/coaching
Problem resolution avenues and assisting in conflict resolution, investigate, coordination of adverse decisions with EEO and
EAP
Short/Long-term range planning, report preparation, public relations, interpret and execute policy, procedures and guidelines
Responsible for New Mexico Department of Agriculture (NMDA) recruiting and staffing of all NMDA positions starting from
medical staff to student positions
Report HR activities, guide and support NMDA’s Director/Secretary to Governor of New Mexico
Acting as resource in the implementation of SCT Banner System, coordinate of all aspects of integration of the University
systems, including HR, Financial Services, Payroll, and Student Services into a centralized system
Interpretation of NMDA policies and procedures and practices of organization and administration
Payroll for NMDA staff
Orientation of New Hires, scheduling of training, assignment of mentor, system access and benefits plan information
State National Bank
Human Resources Manager (December 2000 – June 2004)
Responsibilities include:
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Develop salary structures by participating in external marketplace surveys to determine job va lues and to ensure the bank is
competitive with the labor market and our competitors
Oversaw the payroll process for over 200 employees and supervised the HR personnel
Writing and posting of job vacancies while ensuring the accuracy of legally written job descriptions
Evaluated human relations and work related problems and met with supervisors and managers to determine effective remediation
techniques, such as job skill training or personal intervention, to resolve human relations issues among personnel
Developed new hire orientation training to increase retention and referral programs to increase employee job satisfaction
Provided hiring procedures training for approximately 300 employees, FLSA compliance and policies and procedures training for
all SBN branches located in Texas, New Mexico and Arizona
Employee relations and assisted management with conflict resolution issues and fact finding documentation, approval of
terminations
Developed and conducted training to instruct establishment managers, supervisors, and workers in human relations skills, such as
supervisory skills, conflict resolution skills, interpersonal communication skills, and effective group interaction skills
Scheduled individuals for technical job-related skills training to improve individual work performance.
Participated in resolving labor relations issues
Administering benefit plans to include resolving claims, reporting coverage changes, approving invoices for payment
Developed personnel policies and procedures policies and analyzed annually for cost effectiveness and employee information
programs
Responded to unemployment and workmen's compensation insurance inquiries for Texas & NM states and developed required
documentation for external auditors
Process FMLA claims, Short/Long Term Disability claims, and am acting liaison between medical benefits carrier, service
providers
Develop, design and conduct employee coaching and counseling training
Maintain and report all aspects of an affirmative action program and coordinated efforts with governmental agencies to insure
compliance and adherence to EEO guidelines
Complete Immigration and Naturalization documentation to renew attestations for H -1B professionals, visas for non-immigrant
workers, I-29 Non-immigrant petitions and related paperwork
Texas A&M University
Staffing Services Coordinator - (1998 - 2000)
Responsibilities included:
Oversaw all aspects of recruitment and staffing for the university needs to include administrative level, professors, medical staff, all
the way down to entry level job vacancies
Supervised the Employment Office support staff to include interviewing, hiri ng, evaluating and disciplining
On-line job advertising to meet the University’s staffing needs and monitoring of notices of vacancy
Screened applications, referred applicants, and directly assisted departments through the initiation of a hiring process and final
candidate selection
Conducted new hire orientations
Participated in annual compensation surveys, preparation and analyzes surveys and dissemi nated salary information
Provided statistical data; and responded to inquiries involving the employment process
Ensured compliance with University policies and procedures and employment law and interviewing/hiring techniques.
Ensured current State of Texas school employment laws and hearing procedures were complied with
Conducting hiring procedures training for all supervisors and managers with hiring responsibilities
Coordinated and participated in recruiting at job fairs, the Brazos Valley Outreach Pro gram and Chamber of Commerce community
partnerships
Education: The University of Texas at El Paso
Degree: Business Administration
Human Resources Management and Minor in Accounting
University of Phoenix
Masters of Arts in Organizational Management
Special Skills and Courses:
Bilingual – English/Spanish, certified
Success Factors Performance Management Systems/PeopleClick Applicant Tracking System
Ceridian HR/Payroll System/Advantage HR/Payroll System/ADP Payroll System/PeopleSoft Payroll Software
Word for Windows/Outlook E-Mail
PowerPoint/Excel/Access
Conflict Resolution/Mediation Training
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