Customer Service Sales

Edward E. Andrews

614-***-**** Columbus, OH *********@*****.***

SALES & MARKETING CANDIDATE

Over 16 Years of Sales Experience 12 Years of Marketing & 10 Years of Training Experience

Twice Salesmen of the Year Runner Up 3x Top Fund Raiser Radio Co-host & Popular Blogger

Over the years, I've learned that closing the sale takes preparation and persistence, requires attention to details and buyin g signals

while immediately building trust with the client. This understanding has helped me adhere to internal and regulated guidelines while

being able to exceed goals independently of supervision or within the constraints of a team as well. Possess strong communica tion,

organization, and multitasking skills along with the ability to think critically in fast paced or high volume settings.

TRAINED & EXPERIENCED IN...

Relationship Building Research & Analytical Thinking &Problem Solving

Public Speaking Evaluation

Training & Coaching

Ghost Writing

Sales & Persuasion Computer Savvy

Traditional

Leadership Journalism

Marketing

Online Marketing

Fund Raising

Data Entry

ACADEMIC BACKGROUND

Mid America Christian University, Oklahoma City OK

Masters of Leadership & Public Administration

University of Phoenix, Phoenix Arizona

Bachelor of Science in Marketing

Instructions: Scan .Miami Dade College, Miami Florida

code with any “QR Associate of Arts in Criminal Justice

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HIGHLIGHTS OF EXPERIENCE

Sales: Sold Company Products door -to-door both B2B & Residential, generated leads, serviced accounts, researched company needs,

routinely cold called customers, & exceeded quotas.

Trainer: Facilitated training seminars, both featured & introductory speaker for training workshops, did trainings via Skype & Go -to-

Meeting, did trainings via Podcast (Itunes) & FM Radio, often traveled to client’s location to do in -person presentations or participate in

company sponsored or community events.. Collected data for case studies and conducted marketing research

Freelance Projects: Provided web content, telemarketing, door-to-door solicitation, organized fundraisers & community events,

journalism, placed ads, recruited new hires, conducted phone interv iews, newsletter creation, helped create Mass Marketing

Campaigns, surveyed neighborhoods, and some work from home assignments AS NEEDED. (Note: Freelance work was due to

temporary assignments or contract work that I negotiated and are all verifiable)

Customer Service: Cold called businesses & residential consumers, followed up on leads, modified sales scripts, maintained contact

records, scheduled appointments, trained new employees, & educated customers on products& services. In addition provided

customer service, retention, & problem resolution.

Employment History

World Travel Holding, Columbus, Ohio Direct Sales Representative (2007 – 2010)

Travel Agent (July 2012 – Present)

Blue Cross/ Blue Shield, Columbus, Ohio

EMC Marketing Solutions, Florida, N.C., & Ohio Customer Service Representative (2004-2006)

Freelance Marketing Consultant (Several Projects)

(1997 – Present) Kelly Services, North Carolina & Ohio

Temp Employee Various Positions (1999 – 2004)

Time Warner Cable, Columbus, Ohio

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