Human Resources Manager

Huma K. Alam, MHRM

**** ***** ***** ***** 586-***-**** (M)

Charlotte, NC 28213 E-mail:

******@*****.***

Objective A Generalist or related position in the Human Resources field.

Areas of special interest include Recruiting, Onboarding, Project Co-

ordination, Employee Retention, and Not-for-Profits.

Education Masters in Human Resource Management, May 2012, Capella

University, Minneapolis, MN, GPA 3.8

Bachelor of Arts in Psychology, August 2000, Oakland University, Rochester,

MI, GPA 3.73,

Professional Experience

Carolinas HealthCare System

Mar. 2011-Present Physician Services Group - Temporary HR Projects

. Responsible for creating meaningful and complex reports for VPs using

internal data bases (Manpower Plans) as well as external applications

(Kontact Intelligence)

. Support mid-level recruiting projects utilizing PeopleSoft and

JobScience

. Enter and ensure the integrity of data in Kontact Intelligence (KI)

. Manage and complete recruiting and candidate sourcing projects for

different physician specialties

. Provide assistance to the Manager of Physician Services

Hospice & Palliative Care Charlotte Region, Charlotte, North Carolina

Nov. 2011-Present Training & Development Assistant

. Conduct New Hire Orientation, specifically Staff Education and

Training modules for new employees. Introductory training for new

hires using Articulate Software

. Primary Administrator of People-Trak data base, responsible for data

entry compliance generated from People-Trak's quarterly reports.

. Responsible for auditing employee files for adherence to education

protocols (CEUs and contact hours)

. Involved with strategic planning between Training & Development and HR

department

Hospice & Palliative Care Charlotte Region, Charlotte, North Carolina

Feb. 2008-Feb. 2011 Human Resources Assistant / Marketing Administrative

Assistant

. Assisted with onboarding process, which included managing application

process, screening resumes, phone screening applicants, setting up

interviews and organizing employee files

. Handled pre-employment background steps, including verification of

employment references, personal references, verification of degrees

and licensure verification

. Coordinated Training and Development sessions, including CPR classes

. Trained employees on CRM application, one of the Primary

Administrators of the CRM database

. Involved with strategic planning between Marketing, IT and HR

departments

Institute for Social Policy and Understanding, Clinton Township, Michigan

Jan. 2004-Jan. 2008 Office Coordinator / Manager

. Traveled and coordinated events, fundraisers, media launches,

education seminars, and conferences

. Prepared reports and presented to the Board of Directors and Trustees

. Oversaw daily administrative functions, including implementing

standard operating procedures. Created introductory manual for new

hires and new Board members

. Hired, supervised, and trained interns

Electronic Data Systems (EDS), Troy, Michigan

Nov. 2000-Nov. 2003 Customer Care / Main Agent Advisor

. Researched and responded to various cellular, Personal Calling and

Virtual Advisor issues

. Utilized Customer Care Tracking System (CCTS) application for case

tracking

. Responded to direct escalations from GM OnStar subscribers, dealers

and field staff

. Provided feedback to supervisors and OnStar leadership for quality

assurance training development needs

Computer Proficiency Microsoft Office 2010 (Word, Excel, Power Point,

Access Database) PeopleSoft, People-Trak, JobScience,

Kontact Intelligence, CRM, Articulate, Internet, E-mail,

Fax, Outlook, Intranet

Operating Systems Windows 9x, 2x, XP, NT, Vista

Awards & Achievements Freshman Merit Scholarship from University of

Alabama, Dean's List, Academic Honors: Fall 1998, Fall 1999, Winter 2000,

Member of Golden Key National Honor Society, Graduated Cum Laude from

Oakland University, Magna Cum Laude from Capella University.

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