Sales System
Resume:
Diane Hansen
*****.********@*****.*** **** San Pablo Rd S. Apt. 918, Jacksonville, Florida 32224
Career Summary
• 1982 – Bank teller and quickly moved into the consumer credit divisions
• 1984 – Loan discounter in the banking industry; collecting on auto loans, bank cards, mobile homes and
home equity line of credit.
• 1989 – Foreclosure collection field working as collector in a call center; moved into pre-legal and then
litigations.
• 1996 – Took time to be a mother.
• 2004 – Collection Law Firm, Legal Assistant/Legal Collector for Federal and State foreclosures and
educational debts.
• 2011 – Obtained Paralegal degree and worked as Paralegal a short time in commercial litigation.
• 2012 – Moved to Florida working as State Foreclosure Specialist
• 2013 – Currently Registered for Certified Paralegal Examination
Summary of Skills / Qualifications
Knowledgeable with court documents and the Court Electronic Filing System
Detail oriented, conscience of time limits and court calendars
Able to multi-task and maintain highest level of performance standards
Excellent research, organizational, oral and written communication skills
Strong judgment and analytical abilities
Outstanding work ethic in team oriented and self direct environments
Hard worker, Quick learner and able to adapt to changes
Familiar with all aspects of FDCPA, RESPA, SCRA & GLB
15+ years of collection experience
Computer Skills
Proficient with Microsoft Office programs, WordPerfect, Adobe, Publisher, Best Case
Bankruptcy, Lexis Nexus, Federal Consolidated Debt Collection System (CDCS); AS400
Collection System. Lender Processing System (LPS) and Mortgage System Processing (MSP)
Education
2013 Registered for May Certified Paralegal Exam
2011 Kaplan University GPA 3.65 – Cum Laude Honors – Davenport, IA
• Bachelor of Science in Paralegal Studies
2007-2009 Department of Justice – Brooklyn, New York
• Federal Training on Foreclosure and Educational Debts
2004 Capital District Educational Opportunity Center – Albany, New York
• Business Management/Computer Skills
1984 Orange County Community College – Goshen, New York
• Accounting I & II / Typing Certifications
Diane Hansen
*****.********@*****.*** 1700 San Pablo Rd S. Apt. 918, Jacksonville, Florida 32224
Experience
2012-2013 Homeward Residential Jacksonville, FL
Foreclosure Specialist
Monitor assigned foreclosure portfolio and oversee vendor and attorney performances to ensure
compliance with state laws and investor requirements. Research and respond to all internal
external inquiries to resolve issues.
2012-2012 Wilhelm & Norman, PLLC Clifton
Park, NY
Paralegal for Retail & Commercial Entities Collections
Research new claims and make recommendations to client. Filed documents to obtain judgment,
issued restraining notices and information subpoenas to levy bank accounts and property
executions through county sheriff departments.
2004-2012 Solomon and Solomon P.C Albany, NY
Paralegal & Civil Litigation Collector
Opened and filed Federal and State foreclosures for the Department of Justice; preparing motions
for suit and prioritized workflows. Responded to attorney and consumer inquiries; both verbally
and written. Maintain court scheduling; interaction with Investors, the Attorney General's Office
and the Department of Justice. As a Legal Collector for student loans, bank cards and
foreclosures with very high volume portfolio, interaction with consumers, attorneys and real
estate brokers. Ability to maintain and exceed monthly goals as assigned.
1989-1996 Alliance Funding/ Lee Servicing, a division of Superior Bank Montvale, NJ
Foreclosure Specialist
Foreclosure Litigation, monitor processes of loan workouts, properties under contract of sales,
determination of equities and resolve foreclosure issues preventing the warrant of foreclosure.
Serving as liaison for all parties involved in-house counsel, consumer attorney, banks, and real
estate brokers. As a Pre Legal Collector working directly with the consumer to resolve
delinquent mortgages through reinstatement, forbearance, repayment plans, modifications, short
payoff, and assumptions by qualified buyer or deed-in-lieu of foreclosure. As a legal collector I
made calls on a large portfolio to resolve delinquent mortgages.
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