Diane Hansen

abt77f@r.postjobfree.com **** San Pablo Rd S. Apt. 918, Jacksonville, Florida 32224

518-***-****

Career Summary

• 1982 – Bank teller and quickly moved into the consumer credit divisions

• 1984 – Loan discounter in the banking industry; collecting on auto loans, bank cards, mobile homes and

home equity line of credit.

• 1989 – Foreclosure collection field working as collector in a call center; moved into pre-legal and then

litigations.

• 1996 – Took time to be a mother.

• 2004 – Collection Law Firm, Legal Assistant/Legal Collector for Federal and State foreclosures and

educational debts.

• 2011 – Obtained Paralegal degree and worked as Paralegal a short time in commercial litigation.

• 2012 – Moved to Florida working as State Foreclosure Specialist

• 2013 – Currently Registered for Certified Paralegal Examination

Summary of Skills / Qualifications

Knowledgeable with court documents and the Court Electronic Filing System

Detail oriented, conscience of time limits and court calendars

Able to multi-task and maintain highest level of performance standards

Excellent research, organizational, oral and written communication skills

Strong judgment and analytical abilities

Outstanding work ethic in team oriented and self direct environments

Hard worker, Quick learner and able to adapt to changes

Familiar with all aspects of FDCPA, RESPA, SCRA & GLB

15+ years of collection experience

Computer Skills

Proficient with Microsoft Office programs, WordPerfect, Adobe, Publisher, Best Case

Bankruptcy, Lexis Nexus, Federal Consolidated Debt Collection System (CDCS); AS400

Collection System. Lender Processing System (LPS) and Mortgage System Processing (MSP)

Education

2013 Registered for May Certified Paralegal Exam

2011 Kaplan University GPA 3.65 – Cum Laude Honors – Davenport, IA

• Bachelor of Science in Paralegal Studies

2007-2009 Department of Justice – Brooklyn, New York

• Federal Training on Foreclosure and Educational Debts

2004 Capital District Educational Opportunity Center – Albany, New York

• Business Management/Computer Skills

1984 Orange County Community College – Goshen, New York

• Accounting I & II / Typing Certifications

Diane Hansen

abt77f@r.postjobfree.com 1700 San Pablo Rd S. Apt. 918, Jacksonville, Florida 32224

518-***-****

Experience

2012-2013 Homeward Residential Jacksonville, FL

Foreclosure Specialist

Monitor assigned foreclosure portfolio and oversee vendor and attorney performances to ensure

compliance with state laws and investor requirements. Research and respond to all internal

external inquiries to resolve issues.

2012-2012 Wilhelm & Norman, PLLC Clifton

Park, NY

Paralegal for Retail & Commercial Entities Collections

Research new claims and make recommendations to client. Filed documents to obtain judgment,

issued restraining notices and information subpoenas to levy bank accounts and property

executions through county sheriff departments.

2004-2012 Solomon and Solomon P.C Albany, NY

Paralegal & Civil Litigation Collector

Opened and filed Federal and State foreclosures for the Department of Justice; preparing motions

for suit and prioritized workflows. Responded to attorney and consumer inquiries; both verbally

and written. Maintain court scheduling; interaction with Investors, the Attorney General's Office

and the Department of Justice. As a Legal Collector for student loans, bank cards and

foreclosures with very high volume portfolio, interaction with consumers, attorneys and real

estate brokers. Ability to maintain and exceed monthly goals as assigned.

1989-1996 Alliance Funding/ Lee Servicing, a division of Superior Bank Montvale, NJ

Foreclosure Specialist

Foreclosure Litigation, monitor processes of loan workouts, properties under contract of sales,

determination of equities and resolve foreclosure issues preventing the warrant of foreclosure.

Serving as liaison for all parties involved in-house counsel, consumer attorney, banks, and real

estate brokers. As a Pre Legal Collector working directly with the consumer to resolve

delinquent mortgages through reinstatement, forbearance, repayment plans, modifications, short

payoff, and assumptions by qualified buyer or deed-in-lieu of foreclosure. As a legal collector I

made calls on a large portfolio to resolve delinquent mortgages.

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