Mortgage Servicing
Resume:
George K. Gibb
Palatka, Fl *****
******@*******.***
Objective:
Seeking a position that will utilize my extensive call center experience and computer skills while offering an opportunity for new challenges and growth
Qualifications:
• 13 years customer service experience in a call center atmosphere
Microsoft Office Suite: Word, Excel and Outlook
• Fidelity’s MSP system
• Able to multitask with little supervision
Education:
• Intensive customer service and technology training at Select Portfolio Servicing
• A.A. Degree from St. Johns River Community College ( now State College)
• H.S. Diploma from Dunellen H.S. (N.J)
Employment:
• April 2012 to October 2012- Beck Auto Group – Palatka, FL
Courtesy Van Driver-provided customer transportation to and from the dealership
Parts pick up and delivery
• March 1999 to March 2012 – Select Portfolio Servicing – Jacksonville, FL
Customer Service Representative
Handled inbound telephone calls answering customer questions and ordering mortgage documents
Consumer Advocacy Representative
Researched customer mortgage disputes, providing a letter of resolution and a follow up telephone call upon completion of the research
Collections / Skip Trace Locator Team
Handled inbound and outbound telephone calls, taking mortgage payments and collecting on past due accounts as well as discussing loan modifications also located and updated missing customer information on mortgage accounts
• Awards and Recognitions:
C.E.L.A.- Customer Excellence Leadership Award-1999
Employee of the Month – Select Portfolio Servicing-2007
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