Customer Service

Rodriguez Cruz, Yamaris Z.

**** ****** ***** ****.***. #932

West Palm Beach, Fl. 33415

Home: 561-***-****

e-mail: ********@*****.***

EXPERIENCE:

ROOM/LAUNDRY ATTENDANT NOV. 2012- PRESENT

La Quinta Inn

West Palm Beach, FL, U.S

Room Attendant

• Respond promptly to requests from guests and other departments.

• Make beds,replace dirty linens, clean bathrooms, remove trash,vacuum

carpets,ensure that all appliances are working properly (rooms and hallways).

• Follow safety and security procedures, report any safety hazard, accident,

injury and /or maintenance problem.

Laundry Attendant

• Sort laundry.

• Load washers and dryers insuring proper amount of weight, temperature and

cycle.

• Fold linens for housekeepers to pick up.

• Maintain laundry room clean and organized through out operation hours.

• Report any equipment malfunction.

CUSTOMER SERVICE REP. SEPT.2012-NOV.2012

K-mart Stores

Lantana, FL, U.S.

• Supervision of a group of 8-10 people.

• Ensure that every transaction, (whether it could be, purchase,refund or

exchange), are conducted professionally, efficiently and in a timely manner.

• Ensure the customer that any problem or complaint will be addressed and duly

corrected.

• Cash management, credit or debit card transactions

GALLEY STEWARD JUNE 2010- MAY 2012

Norwegian Cruise Lines,

Pride Of America, HI

• Ensure that station co-workers follow the proper procedures and sanitation

standard in compliance to the company and Public Health Department rules

and regulations.

• Ensure cleaning and sanitizing and organizing of the station/galleys

area and equipment.

• Notify supervisors of any dangerous or unsafe areas within any work

stations.

• Participated in all USPH inspections in my area of responsibility to

maintain the company’s high Sanitation standards.

CHEF'S ASSISTANT MAY 2006- MAR. 2009

Alla Casa Cuisine, Catering Services

Ponce, Puerto Rico

• Support all activities of Chef at Home Services.

• Inventory and purchase procedures.

• Assist in menu planning and production.

• Oversaw production in high volume for banquets and catering.

• Server.

• Arrange the activity area according to occasion,place, budget and

customers likes.

• Cleaning activity area and company's equipment.

COOK'S ASSISTANT FEB.- DEC. 2009

Cafe El Puerto

Ponce, Puerto Rico

• Assist on menu planning and food preparation.

• Keep clean and organized kitchen's are and equipment.

• Server.

• Arrange dining room according to Manager directions.

• Keep dining room clean and organize for the customers.

EDUCATION:

INSTITUTO DE BANCA Y COMERCIO MARCH 2008-MAY 2009

• Culinary Arts & Table Service Certified

AUREA E. QUILES CLAUDIO AUG. 2000-MAY 2003

High school

• Earned High school Diploma

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