Customer Service Human Resources

ANTHONY MCKNIGHT

**** ******** ******

West Mifflin, PA 15122

412-***-****

************@*****.***

SUMMARY

• Hardworking, enthusiastic, dedicated, responsible team worker, requiring minimal supervision

• Demonstrates ability to take initiative, learn quickly, and follow directions

• Excellent written, oral, and interpersonal skills with strong office environment experience

• Good communicator, courteous, helpful, friendly, and customer-oriented

• Knowledgeable & expertise in the areas of Benefits, FSAs, FMLA/Leave of Absences, 401k, and HIPAA

EMPLOYMENT

General Nutrition, Inc. (Corporate Headquarters) Pittsburgh, PA October 2007- July 2012

Human Resources/Benefits Administrative Representative II:

• Communicated and worked collectively with other areas within the Human Resources dept.

• Worked in an call center providing excellent, prompt, and courteous customer service while administering, and answering over 12,000 employees’ benefits questions, issues, and concerns

• Processed benefit plan enrollments, terminations, and maintained accurate records in databases and employee files

• Coordinated, administered, and served as point of contact for Leave of Absences issues/concerns, disability payments, and questions for over 80 employees a month

• Conducted weekly new hire orientations providing a description of company’s health benefits

• Trained staff on benefit policies, procedures, and administering open and ongoing enrollment

• Developed and updated Open Enrollment communications, policies, and procedures

Indiana University of Pennsylvania (African American Cultural Center), Indiana, PA

Project ROCS (Retaining Our College Students) - Peer Outreach Mentor August 2005 - May 2007

• Named 2005-06 and 2006-07 Mentor of the year (2005-2007)

• Assisted in contacting and enrolling program participants

• Informed, advised, and provided awareness to a caseload of Project Rocs freshmen on upcoming events and campus support services

• Actively participated in various project activities such as workshops and weekly study sessions

Marshall’s, Homestead, PA September 2002 – August 2004/Seasonal 2005-06

Sales Associate/Cashier:

• Named Associate of the quarter- April 2003

• Marketed new selections, explained products, assembled and maintained front store displays

• Trained new employees on sales floor in Men’s and Children’s departments

• Processed cash, credit, debit and check purchases

EDUCATION

Indiana University of Pennsylvania, Indiana, PA

Graduate May 2007

B.S. in Marketing

Community College of Allegheny County, Pittsburgh, PA Graduate December 2003

A.S. in Marketing Management

COMPUTER SKILLS

• Microsoft Word, Excel, Access, PowerPoint, and Outlook • Data Entry • Lawson software

• Henderson Bros. software (Open enrollment processing) • Record keeping • OnBase (scanning)

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