Sales Human Resources
Resume:
Amanda Hutchison
Lancaster, KY 40444
****************@*****.***
Education
University of Kentucky Class of 2004
Bachelors in Business Administration
3.7 GPA
Experience
Macys
2005-Current Sales Manager/Selling Coach (Human Resources/Training)
Training, coaching and development of a team of 60 Associates and 13 Managers.
Exceeded sales goals by executing Macy's initiatives resulting in a 103% to plan.
Reviewed and utilized reports; implement action plans focusing on deficient areas
growing the business to +9% to last year compared to the company +3%.
Ensured accuracy of promotional presentation; communicated advertising and sales
information to.
Reviewed personal Selling Area Scorecard monthly for Associate Turnover, Sales &
Star Rewards results
Strengthened attendance and weekend hours compliance among staff.
Coached Associates to consistently deliver effective selling behaviors resulting in high
customer engagement
Reviewed & utilized Associate Scorecards to provide recognition; develop and
communicate strategies to improve results, resulting in the top scorecard in the district
and two of the top 10 associate scorecards (out of 160)
Observed Associates twice daily through formal observations focusing on selling
behaviors; ensure Associates are providing an outstanding shopping experience to all
customers
Coached to Associate Scorecard metrics weekly through daily informal observations
defining one focus metric and behaviors to improve an individual metric.
Recruited a qualified team of selling-focused Associates; built a bench for future
advancements & promoted many associates to management positions.
Ensured all Associate training is conducted on a timely basis, ensured assigned mentors.
Coached Associates on product knowledge by holding in-store product training with
Vendor Representatives. Developed training courses relative to departmental needs.
Engaged in Macy's recognition program; reward Associates with recognition cards
Conducted ongoing Talent Analysis of Associates and establish career progression plans
for key players and positions to result in retention of best people and turnover reduction
Utilized review process as a tool for Associate talent development, promotion and
advancement
Lead team to support giving back to the local community helping create stronger,
healthier places to live and work. Voted volunteer of the year in 2009
Responsible for conducting New Hire Orientation. Revised based on feedback to
include interactive activities, which increased retention and engagement and decreased 90
turn.
Wrote and presented monthly and annual reviews.
Responsible for all disciplinary actions due to performance and conduct.
2003-2004 Human Resource Administration
Provided Human Resources administrative support including scheduling interviews,
interacting with candidates and clients, managing candidate data in recruitment database,
analyzing recruiting metrics, and coordinating new hire paperwork.
Administered reference checks on potential candidates.
Maintained and coordinated calendars, meetings, incoming and outgoing
communications for HR.
Administered New Hire/Promotion announcements.
Partnered and supported the HR Talent Team on the Seasonal Employee Process.
Served as a point of contact for Hiring Managers to ensure proper on-boarding for the
Seasonal Employees.
Hyatt Regency Lexington
2003-2005 Employee Relations Coordinator
Organized employee meetings to increase employee engagement and create an
environment where everyone’s opinions were acknowledged.
Organized monthly rewards.
Responsible for benefits enrollment and orientation. Increased benefit enrollments by
conducting monthly benefit enrollment open houses. Created a program to increase
benefit awareness within the company.
Conducted weekly safety walks with department heads to ensure compliance with state
and local laws. Increased management and employee awareness drastically reducing
employee accidents.
Administered background checks, accident reports and drug testing.
BlueGrass Coins and Jewelry
1998-2002 Assistant Store Manager
- Exceed sales goals by developing & executing strategies; determine business-driving
opportunities
- Lead the push toward selling through coaching, follow-up and recognition
- Ensured Executive team adheres to report processes; support action plans focusing on
deficient areas
- Strong leadership profile and negotiation skills
- Highly organized and able to adapt quickly to changing priorities
- Ability to work well with all levels of management, build partnerships and direct teams
- Ability to anticipate and solve problems, act decisively and persist in the face of
obstacles
- Demonstrated ability to empower and develop a team of Executives- Conduct ongoing
Talent Analysis of Associates and Executives; establish career progression plans for key
players and positions in order to match best talent resulting in retention of best people
and turnover reduction
- Utilize review process as a tool for Executive talent development, promotion and
advancement
- Monitor and address performance issues on a timely basis
- Lead team to support giving back to the local community helping create stronger,
healthier places to live and work
Languages
Minimal Spanish
References
Upon Request
Contact this candidate