Manager Customer Service
Resume:
Laura Herbage
Tulsa OK 74107
*****.*******@*****.***
Summary:
Hard working and dependable administrative support professional with extensive successful client interface. Picks
up new concepts quickly, works well under pressure, and communicates ideas clearly and effectively to a variety
of end users.
Salary Requirement: $41,000-55,000/yr
Education:
B.A. Degree in English, Concentration: Creative Writing
California State University, Long Beach, CA 2008
International Studies, English/French
Bishop’s University, Lennoxville, QC, Canada 2006
A.A. Degree in Liberal Studies
Long Beach City College, Long Beach, CA 2005
Career History & Accomplishments:
Executive Assistant, Business Analyst – Audubon Field Solutions Nov 2012 – Present
Office Coordinator – Audubon Field Solutions (formerly Petro Construction Mgmt) Jul 2011 – Nov 2012
Coordinate all administrative support activities for an oil & gas field services firm with a worldwide
presence in upstream, midstream and downstream oil production
Produce and file all personnel and company information including, but not limited to invoices, timesheets,
new hire documentation, client work authorizations and service agreements
Cost tracking and reporting duties for project management and business unit directors
Perform various administrative duties including inventory, correspondence, mailings, scan/fax/copy
documents, data entry, filing, and organization
Answer, screen and direct multi-line phone calls
Salon Consultant/Management– Imagio Salon & Spa Nov 2010 – Mar 2012
Coordinate all administrative activities for an active, high-end salon and spa
Develop procedural instruction for daily, weekly, and monthly tasks
Provide financial reporting to company management; plan marketing strategies to increase general
business productivity
Assist in the organization and presentation of a Quality Customer Service Workshop
Acting Front Desk trainer and IT support
Store Manager/Trainer – European Wax Center Apr 2010 – Oct 2010
Work directly with owner and manager on marketing to increasing general profitability
Assist in financial reporting, as well as employee efficiency reports and inventory counts
Acting Human Resources liaison; coordinate schedules to provide highest levels of productivity
Assist clientele with services, packages, products and questions
Handle guest concerns, complaints and comments in a professional and timely manner
Office Coordinator – ASAP Staffing, Inc. Aug 2009 – Mar 2010
Coordinate administrative activities for a busy nationwide healthcare consulting/recruitment firm
Develop and file complex proposals for government procurement opportunities, receiving praise from
Contracting Managers and Buyers
Recruitment Assistant: duties include candidate sourcing, screening, interviewing, background checks,
verifying references and employment history
Perform executive duties including memo-writing, scheduling meetings and arranging corporate events
Perform administrative duties including inventory maintenance, general mailing, data entry, filing, and
multi-line phone management
Office Manager/Web Designer – Finely Kneaded Day Spa Sept 2008 – Aug 2009
Work directly with CEO, planning marketing and increasing general business productivity
Research and create marketing campaigns while developing and maintaining website content and layout
Assist in financial and employee reporting
Acting Human Resources liaison and Office Lead; hire and train new front desk personnel
Handle client and employee inquiries, concerns and questions
Previous employment history upon request Oct 2002 – Aug 2008
Certifications:
Grant Writing Basics Certification, Technical Writing Basics Certification
California State University Extended Studies, Long Beach, CA 2009
Computer Skills & Other Proficiencies:
Microsoft: Word, Works, Excel, PowerPoint, Outlook, Access, Dynamics SL
Quickbooks 2012
Adobe: Acrobat, Photoshop
Typing: 60-65 WPM
References:
Cheryl Spoor Supervisor, Imagio Salon & Spa 281-***-****
Holly Hyatt Co-Worker, Audubon Field Solutions 225-***-****
Lesley Cooper Personal Reference 504-***-****
Contact this candidate