Jacob

VanKempen

**** ****** ************ *******

Kentwood MI, 49508

I have excelled working for all previous employers. Work has

616-***-****

always been at companies where I have had to accomplish my

abt5uy@r.postjobfree.com

goals while serving as the “public face” of my employers. In

OBJECTIVE addition to my technical training I have learned much about

To obtain a position that will interacting with customers, using appropriate dialogue to help in

help me to put the skills I have problem solving, and have learned to work closely with others to

learned in school and meet or exceed goals.

throughout my lifetime to work

in a real-world working EDUCATION

environment. Davenport University, Kentwood Michigan

*References available on request Associate degree in CCNA Exploration and A+ certification

Graduated with 3.85 GPA

CompTIA A+ completed and certified currently

Grand Rapids Christian High School, Grand Rapids Michigan

PROFESSIONAL EXPERIENCE AND WORK HISTORY

DHL Worldwide Express, Kentwood Michigan

+ Courier, 2004 - 2009

Given responsibility of training new hires as well as taking on the role of

float-driver (must be able to do all routes in case of driver absence,

vacation, etc.) Was elevated to Aircraft Loadmaster. This entailed

becoming TSA certified in weight and balance procedures and planning,

measuring, and being responsible for proper aircraft load requirements.

This was an ideal training situation for me to learn to assess and

troubleshoot customer issues face to face and at their location.

S-G Foreign Auto Parts, Wyoming Michigan

+ Courier, 2000 - 2004

Was elevated to lead-driver. This entailed training the fleet personnel,

dividing up routes, and securing cargo. This was my first opportunity to

experience working closely with customers outside of the store

environment. I learned much about developing procedures to problem

solve and satisfy customer needs in a timely and friendly manner.

Christian Reformed Recreation Center, Grand Rapids Michigan

+ Groundskeeper, 1996 - 2000

Given responsibility by gaining time management knowledge,

learning proper usage of company resources, and working with

coworkers to achieve goals. This was my first opportunity to train

new employees.