Customer Service Rep

Dasche Downey Customer Service Rep /

**** ********** ** ** *****' Experience in Call Center Settings

Arlington, Tx 76002

Cellular: (972)

***-****

********@*****.***

Polished, professional customer service rep offering:

20 years of experience providing customer support in busy

call center environments for public utility and insurance

industry employers.

An unwavering commitment to customer service, with the

ability to build productive relationships, resolve complex

issues and win customer loyalty.

Strategic-relationship/partnership-building skills --

listen attentively, solve problems creatively, and use

tact and diplomacy to find common ground and achieve

win-win outcomes.

Experience

Consumer Relations Representative

10/2009-12/2011, Assurant Solutions, Addison, TX

Dispatched Emergency Service on Refrigerators, Water

heaters and A/C units on holidays and weekends.

Handle customer inquiries, complaints, billing questions

and payment extension/service requests.

Calm angry callers, locate resources for quick problem

resolution and design best cash-out option solutions.

Screening and routing customer, and service technician

calls to appropriate departments for technical assistance.

Interface daily with internal partners in sales, stores,

field services, new business, operations and claims

divisions.

Collections Representative

06/2009-10/2009, Chrysler Financial (Appleone), Roanoke,

TX

Resolved billing and collections for 50-100 borrowers on a

daily basis in a busy fast paced Financial Call Center.

Communication with borrowers, handling inbound calls from

customers & references.

Applied financial services knowledge by explaining the

benefits and features of auto loans and payment options.

Processed payments on auto loans ensuring accuracy and

confidentiality.

Collections Support Representative

09/2007-02/2009, National Patient Account Services,

Bedford,Tx

Handled approximately 50-150 inbound calls on a daily

basis in a busy fast paced Medical Call Center.

Communication with patients, handling inbound calls from

customers & health insurance companies.

Performed insurance verification.

Accurately entered active health care policy information

with exact allowances.

Payment Control Specialist

06/2002-04/2005, US Cellular, Madison, WI

Monthly ongoing account reconciliation and analysis for

discrepancies.

Daily specialized telephone support on inbound calls to

retail store reps.

Consultant maintenance, processing and internal quarterly

and yearly reporting.

Analyzed balances in the accounts, follow-up with key

stakeholders (receiving and procurement), and provide the

back-up documentation needed for correcting entries to

bring the accounts into proper balance. Entries in these

accounts impacted both balance sheet and P&L accounts on

the general ledger.

Participate in departmental special investigations,

Sarbanes-Oxley testing for financial audits with some data

analysis and interface with our ERP SAP environment.

Reporting, tracking and creating/updating all Accounts

Payable documentation including job aids when needed.

Partner with other team members to cross train for back-up

coverage when necessary.

Contact this candidate