Customer Service Medical Billing
Resume:
Gladys Placeres
Royal Palm Beach, Fl 33411
Email: *********@***.***
OBJECTIVE: To obtain a position that will utilize my training in medical office procedures,
coding, billing and business experience.
MEDICAL BILLING KNOWLEDGE:
• Medical Terminology • Medicare
• CPT
• Coding Procedures • HMO
• ICD-9-CM
• HCFA-1500
• Medicaid
COMPUTER / ADMINISTRATIVE SKILLS:
• Knowledge of Microsoft Word, Excel, and PowerPoint
• Medisoft / Encoder Pro and Afinity Software
• Typing ability at 55 words per minute
• Detail-oriented with the ability to multi-task
• Excellent communication and customer service skills with an outgoing personality
• Medical Office & Insurance Procedures
WORK EXPERIENCE
HEARUSA Palm Beach Gardens, FL 1/2011-6/2012
Medical Billing Insurance Specialist
Review and prepare claims for electronic and hard copy submission
Follow-up with all insurance companies on denials and pre-existing conditions
Review all remittance advice for payment errors and denials
Collection on patients and insurance company
Navinet, Availity, Zirmed
LEDEREICH FAMILY ENT Clifton, NJ 6/2010 –12/2010
Medical Billing and Coding
Follow-up with all insurance companies on denials and pre-existing conditions
Review all remittance advice for payment errors and denials
Collection on patients and insurance company
Payment posting, account receivables account payables
Review and prepare claims for electronic and hard copy submission
EDI/MICROMD Experienced
NJ OTOLARYNGOLOGY Clifton, NJ 2000-2010
Medical Billing and Coding
Responsibilities:
• Provided Office Support of patient calls and files
• Follow-up with all insurance companies on denials and pre-existing conditions
• Payment posting, account receivables account payables
• Collection on patients and insurance company
• Identify billing errors for correction and resubmit
• Review all remittance advice for payment errors and denials
• Review and prepare claims for electronic and hard copy billing submission
ACI WIRELESS Summit, NJ 1997-1999
Administrative Assistant
Provided a full range of administrative support to the organization's CFO, Duties included word
processing of letters, memos, travel arrangements, data entry of client files, customer service,
and payroll processing.
KATHY JEANNE INC Fairfield, NJ 1992-1996
Shipping and Receiving Manager
• Received and documented all shipments. Processed purchase orders and daily receipts.
Notify department of deliveries. Train new employees and delegate duties. Process
outbound shipments for FedEx and UPS.
• Revised departmental operating procedures. Streamlined shipping process, resulting in
annual savings. Researched competitive shipping prices with numerous delivery
services. Maintained departmental records and invoices.
EDUCATION:
Plaza School of Technology Paramus, NJ 2000
Certificate: Medical Billing/Coding Specialist
Dover Business College Paramus, NJ 1996
Diploma: Computer Information Specialist
Microsoft Office, Word, Excel, Access, PowerPoint
Harvard Graphics
BILINGUAL: English/Spanish
REFERENCES: Available upon request.
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