Manager Engineer

GARY J. SMITH

*** ********* ***** ************, ********* 38017 901-***-****

**.*****.***********@*****.***

Highly experienced Engineering Manager with excellent capabilities leading people, managing

significant technical and engineering projects in fast-paced environments. Strong technical and

business qualifications with hands-on global engineering experience. Proven ability to analyze

critical business requirements, identify challenges and opportunities, and develop innovative and

cost-effective solutions for improving products and services and increasing revenue.

Excellent leader of people and teams Highly results-oriented Product

development

Global experience Creative & innovative Project

management

Experience:

TUG Technologies, Kennesaw, Georgia

Nov 2012 to

present Regional Manager, Airport Shops

• Manage 6 airport shops that maintain ground support equipment for airlines and

ground handling companies

o Responsible for overall performance of shops, over $4.5M in sales

o Analyze performance and provide feedback, guidance and training to

improve performance

o Develop operational procedures and assist in training new managers

o Conduct manager conferences when VP is unavailable

o Provide strategic direction for airport shops

Sabbatical

Sept 2011 to

Oct 2012

• Through careful planning and purposeful implementation fulfilled a long term goal

of traveling the 48 contiguous states with my family on the trip of a lifetime

FedEx Express, a Division of FDX Corporation, Memphis,

Oct 1996 to

Tennessee

Aug 2011 GSE Engineering Manager October 2006 to

August 2011

• Managed 4 engineers in specifying and designing Ground Support Equipment for

FedEx Express’ worldwide fleet of over 48,000 assets

• Managed 3 technical specialists who provide repair and troubleshooting

assistance to 1600 maintenance technicians worldwide

• Developed Chinese suppliers to support the equipment needs of FedEx Express’

APAC hub move

• Achieved 5.0/5.0 Leadership Average for five years

• Reviewed and approved over $80 million annually in GSE purchases

• Managed an expense budget of over $1 million annually

• Improved data accuracy and accountability of specifications

• Engineering responsibility for over 48,000 assets in 79 countries valued at over

$1 billion

Project Engineer March 2002

to October 2006

• Project lead for information system that manages a global fleet of 96,000 assets

• Developed electronic purchase to pay system for Vehicle/GSE parts

• Designed and implemented an electronic time card for Vehicle/GSE technicians

• Upgraded legacy system to a web based front end, improving information entry

and access

• Designed and implemented a parts inventory control system at over 650

locations worldwide

• Subject Matter Expert for computer based training for 1700 technicians and

managers worldwide

• Provided data for legal and regulatory requirements

• Trained maintenance support staff on data elements and reporting software

• Combined data from multiple areas to provide analysis and reporting

Sr. Reliability Engineer June 1998 to March

2002

• In addition to the responsibilities as a Reliability Engineer

• Coordinated Y2K efforts for Vehicle/Ground Support Equipment department

• Maintained building security system for department of 100 people

Reliability Engineer October 1996 to

June 1998

• Reported on Vehicle and Ground Support Equipment fleet to management and

field personnel

• Assisted with board packages for capital justification

• Provided reliability information and analysis to Engineering and Management

• Supported internal system hotline through training and problem solving with

users via telephone

• Supported numerous departments within FedEx Express and FDX Corp. with ad

hoc reports

Superior Industries International, West Memphis, Arkansas

Oct 1994 to

Oct 1996 Plant Engineer / LAN Manager

• Designed new products and determined manufacturing feasibility

• Utilized AutoCAD to design 3D product displays for sales force

• Determined time standards for manufacturing and packaging products

• Researched and updated applications for existing products

• Specified and sourced solutions for computer and manufacturing requirements

• Managed a 25 user Novell network and trained users in Windows applications

AutoZone, Memphis, Tennessee

Mar 1991 to

Oct 1994 Operations Support Supervisor / Quality Assurance Analyst

• Supervised daily operation of store and warehouse computer operations

personnel

• Coordinated roll out of computer hardware to 800+ sites in 5 weeks

• Researched new computer hardware solutions for 850 stores

• Defined and wrote procedures to facilitate new employee training

• Designed quality assurance procedures for software testing

• Assistant Manager in retail store prior to corporate promotion

United Technologies - Carrier, Indianapolis, Indiana

Sept 1990 to

Dec 1990 Industrial Engineering Co-Op

• Designed paint racks for automated powder paint system

• Assisted in implementing controls to automate a titration system

Ellers, Oakley, Chester, & Rike, Memphis, Tennessee

Jun 1990 to

Aug 1990 Survey Crewman

• Assisted surveying new road construction, river bank stabilization, and

construction sites

• Obtained practical experience in large scale HVAC design/build projects

GARY J. SMITH

Page 3

Sears, Roebuck & Co., Indianapolis, Indiana

Sept 1987 to

Jun 1990 Sales Associate, Automotive Service Technician

• Sold tools, paint, hardware, and automotive parts and services

• Serviced automobiles and installed automotive parts

Education:

University of Memphis, Memphis, Tennessee

August 1993

Masters of Business Administration - Production Operations Management

Purdue University, Indianapolis, Indiana

December 1990

Bachelor of Science - Mechanical Engineering Technology

Computer Skills:

Microsoft Office Professional, Computer Associates Eureka Reporting, FOCUS, Novell,

UNIX, Multiple Mainframe applications, PC troubleshooting and repair

Awards:

Recipient of 2 Five Star Awards in 2003 and 2008 – FedEx’s top performance award

Recipient of 3 Division Excellence Performance Awards from FedEx Express in 2000,

2001, 2002

Recipient of 3 Star Awards from FedEx Express in 1998, 1999, 2000

Community Involvement:

Boy Scouts of America Troop 48 committee member

Collierville Christian Church board member – property chair June 2010 – May 2011

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