MBA, PMP, Six Sigma Green Belt
Resume:
Gunjan Dave MBA, PMP, Six Sigma Green Belt
[pic] ******.****@*****.*** +1-226-***-****, +1
SUMMARY PROFILE
. 9 years of consulting, project management and process improvement
experience tested across various industries and countries
. Received customer and employer appreciation for successful execution of
business critical projects, using superior business acumen, problem
solving, analytical and people management skills
. Track record of successfully engaging all levels of stakeholders for
delivering robust and sustainable business solutions, using my
communication, interpersonal, team and leadership skills
PROFESSIONAL EXPERIENCE
Process Leader, Business Process Management - Canadian Division
Jun 2012 - Present
Manulife Financial, Waterloo, Canada
Perform strategic assessment of business functions to identify gaps between
customer needs/business strategy and process performance. Lead/Support
projects to deliver improved business process performance as measured by
financial/quantitative metrics. Provide direction and coaching to project
leads to manage process improvement projects using Lean Six Sigma approach.
Develop the Business Process Management program and engagement model with
the business functions
AVP - MIS & Capital Planning, Finance Division
Jul 2010 - Jun 2012
OCBC Bank, Singapore
Led process improvement projects, for Management Information Services
(MIS), to enhance the Bank's strategic decision-making capabilities;
managed organizational improvement initiatives to improve staff engagement
and development in the Finance Division. Participated in the Internal
Capital Adequacy Assessment of the bank
Key Achievements
. Managed the cross functional project to develop and implement a process
for timely and accurate addition of new banking products to the bank's
profitability measures
. Designed and implemented 'MIS Service Request' process to effectively
integrate changing business needs in the Bank's performance measurements
. Reduced the timeline for releasing performance measurement reports to the
business users by 40%
Project Manager - Environmental Services
Oct 2009 - Jul 2010
St Michael's Hospital, Toronto, Canada
Managed process and organizational improvement initiatives with a final
objective of improving patient care; conducted focus groups, surveys and
performed job shadowing to understand processes gaps and opportunities for
introducing process efficiencies
Key Achievements
. Identified and implemented process improvements that created workflow
efficiencies and cost savings at the same time improved staff engagement
and customer service
. Provided analytical support to the leadership team in creation of a
change management strategy to foster inter-disciplinary collaboration
across the hospital for improved patient care
. Facilitated the vision creation exercise to align a department of 120
staff to a common vision of service excellence
Team Lead
Sep 2007 - Apr 2008
United Airlines - Infosys Technologies Limited, Chicago, Illinois, US
Performed due diligence while acquiring a new account at United Airline's
Revenue Management department
Key Achievements
. Interviewed 20 subject matter experts to assess client's functional
objectives, technology needs, and resource requirements. Identified the
scope, risks and the overall approach for transition of the 17 business
critical IT applications
. Strategized the transition of IT application support to Infosys with key
objectives of attaining higher process standardization, simplification of
support operations and lower support cost for United Airlines
Onsite Project Lead
Mar
2005 - Sep 2007
GE Aviation - PATNI Americas Inc, Cincinnati, Ohio, US
Managed the full life cycle of IT projects from conception and initiation
to closure; managed all communications including presentations, about the
projects, with client groups, internal teams and senior management
Key Achievements
. Managed and coached a team of 13 onsite and offshore consultants to
simultaneously execute multiple projects to enhance and maintain 3 of the
most critical cost accounting systems of GE Aviation
. Streamlined and automated GE's property disposition process to reduce the
processing time by 91%
. Received award from GE for designing a new tool for differentiating price
variance and efficiency variance. The tool aided finance clients to
tackle $130M USD business challenge
. Received PATNI (GE Business Unit) Certificate of Excellence from GE
Infrastructure CIO in recognition of my efforts on the financial close
activities for GE-Aviation's multibillion dollar sub-ledger systems
. Spearheaded initiatives that brought annual productivity benefits of
$300K USD in the Program Management Control System of engineering
projects at GE
Offshore Project Lead/Consultant
Sep 2002 - Mar
2005
GE Aviation - PATNI Computer Systems, Mumbai, India
Translated business requirements into effective technical solutions
Key Achievements
. Managed and coached a team of 9 consultants to execute development
projects in GE's multiple costing domains
. Delivered cost correction benefits of $500K USD by analyzing the root
cause and designing solution to fix recurring errors in costing
methodology
. Enhanced team productivity by 25% by initiating a Knowledge Management
program. The initiative was recognized with Knowledge Representative
Award by the company
. Received Team award for delivering $200K USD projects on schedule, within
budget and high in quality as measured by customer feedback
EDUCATION & CREDENTIALS
. Master of Business Administration [MBA]
May 2008 - May 2009
Queen's School of Business, Queen's University, Canada (( Graduated in
the Dean's list
. Bachelor of Engineering, Electronics and Communication
Dec 1998 - May 2002
Dharmsinh Desai Institute of Technology, India ( Graduated amongst the
top 15%
. Six Sigma Green Belt certified
. Project Management Professional (PMP) certified
SUMMARY OF RELEVANT SKILLS
. Business acumen - Business knowledge of multiple functions including but
not limited to marketing strategy, finance, management accounting,
service management, operations management, change management principles,
statistics and business decision modeling
. Methodologies - Track record of using PMI project management (PMBOK) and
Lean Six Sigma process improvement methodologies
. Process improvement skills including but not limited to development of
work flows/swim lanes, process mapping with cross functional teams,
facilitating sessions, identifying process gaps, setting process
improvement targets/key performance targets, establishing metrics and
measurement systems, providing training on new processes and managing the
implementation of new processes
. Project management skills including but not limited to performing cost
benefit analysis, creating project charter, determining project scope,
schedule, creating project plan, allocating resources, providing project
status updates, supervising project execution to ensure that the
deliverables meet the scope, quality, cost and time requirements
. Tools - Made extensive use of MS Excel and MS Visio to analyse and model
business processes, MS Office tools like PowerPoint and Microsoft Word
for effective presentation of solutions and MS Project for organization
of projects
INTERESTS/AFFILIATIONS
. Volunteer - Landmark Education, Singapore (2011),Toronto, Canada (2009 -
2010), Cincinnati, Chicago, USA (2006-2008), Mumbai, India (2004-2005)
Landmark Education is an international enterprise which delivers
several educational programs catered towards causing permanent and
positive shifts in the lives of participants
Example of assignment: I volunteered to manage a team of volunteers to
provide the best in customer service to 170 participants of the flag ship
program of Landmark Education in Toronto
. Member - PMI Institute, Toastmasters International
. Interests - Reading fiction & non-fiction, music, photography, trying new
sports
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