Sales Service

CHARLES M. MENTZER

*** ****** ******* *** ? Williamsburg, Virginia 23185

? 479-***-**** ? *******.*******@*****.***

Yacht Sales Consultant

Seasoned leader with a proven track record of excellence in driving

profitability and boosting efficiency for automotive service centers and

maintenance facilities. More than 20 years of experience in both hands-on

maintenance and the management of sales and service crews, facilities,

drivers and vehicle fleets. Highly skilled at identifying problem areas

within an organization and formulating solutions that increase customer

satisfaction, reduce operating costs and improve the bottom line. Adept at

collaborating with engineers to design and manufacture automotive parts.

Solid working knowledge of safety and regulatory compliance, including

HAZMAT handling. Proficient in CAD as well as automotive-related programs

such as Invomax Shop, Mitchell UltraMate advanced estimating system,

Mitchell SE and ALLDATA. Have valid Virginia Commercial Driver's License

Class B, M with endorsements S, P and N; no restrictions, expires July 8,

2016.

Automotive Maintenance ? Vehicle Fleet Management ? Staff Hiring, Training

and Management

Price Negotiation and Cost Reduction ? Vendor Relations ? Process

Improvement ? Retail Sales

Inventory Control ? Purchasing ? Scheduling ? Budget Management ? Product

Development and Design

Auto Repair Facility Design and Construction ? Market Research and Analysis

? Troubleshooting

Change Management ? Building and Grounds Maintenance ? Accounting ? Driver

Supervision

Purchasing ? Operations Management ? Problem Solving ? Event Production and

Promotion

Safety and Regulatory Compliance ? HAZMAT Handling ? Start-Up Ventures ?

Community Relations

Technical and Safety Inspections ? Contract Negotiation ? Insurance Claims

Management

PROFESSIONAL EXPERIENCE

CENTREPORT RV SALES & SERVICE, Fredericksburg, Virginia ? 2008-2010

Recreational vehicle and parts dealer with on-site storage and repair

services. Has 10 employees and more than 100 RVs on the 3.5-acre lot at any

one time. Annual revenue exceeds $1M.

General Manager: Directed day-to-day operations. Managed the budget and

accounting functions. Directly supervised parts and service departments.

Took all repair orders and coordinated with insurance companies on claims

and warranties. Ordered inventory. Performed daily quality analysis checks

on all repair work. Planned and implemented sales and marketing programs.

. Identified ongoing problem areas within the company and formulated

strategic action plans that increased both revenue and customer

satisfaction.

. Reorganized the company, establishing 4 separate departments (sales,

service, parts and storage), developing new policies and procedures for

each department, and reassigning staff to increase efficiency.

. Reduced the cost of parts by instituting a bidding process for vendor

contracts.

. Set up a retail storefront that generated walk-in traffic and increased

sales of parts and accessories.

. Introduced systems and procedures that increased service productivity

300% and eliminated a large backlog of vehicles waiting to be repaired.

. Negotiated a 3-year, $300K fleet maintenance contract with the County of

Stafford, Virginia.

. Grew sales and service revenue from under $300K to more than $1M in less

than 2 years.

ZJAM RACING, INC., dba US 19 DRAGWAY, Albany, Georgia ? 2007- 2008

22-acre site featuring a 1/8-mile NHRA-sanctioned drag racing track and

facilities for other events, such as concerts, auto shows, flea markets and

charity fund-raising functions. Had 30 employees and annual revenue of

roughly $1M.

continued

CHARLES M. MENTZER ( Page 2 ( *******.*******@*****.***

ZJAM RACING, INC., dba US 19 DRAGWAY (continued)

Owner and General Manager: Directed maintenance and repairs of the on-site

vehicle fleet, consisting of 5 tractor trailers (toters), 4 specialized

tractors, an ambulance and a fire truck. Supervised upkeep of lawns,

seating areas and buildings, including kitchen and dining facilities, food

concessions, racing tower, tower shack and guard shack. Created and

conducted sales and marketing campaigns. Ordered and managed inventory of

supplies and equipment for medical and vehicle maintenance purposes.

Performed all accounting functions, including payroll and accounts payable

and receivable. Scheduled events. Conducted safety and technical

inspections of cars and driver protection equipment before each race.

Implemented accident prevention program. Oversaw general operations on race

and other event days, assisting as needed to ensure the success of the

program.

. Increased the number of events from 68 per year under the previous

ownership to 140 per year.

. Hosted the Southern Outlaw Pro Stock National Drag Races.

. Maintained the lowest insurance claim record of any NHRA track in the

country.

. Earned a reputation throughout the community for producing outstanding

family entertainment.

ZJAM RACING JUNIOR DRAGSTER PARTS & SUPPLY, INC., Jacksonville, Florida and

Albany, Georgia ? 2001-2008

Designer, manufacturer and retailer of parts and accessories for junior

drag racing cars and drivers from ages 8-18, with 10 employees and annual

sales exceeding $1.2M. Sold products at NHRA and IHRA race tracks in an 8-

state region from specially outfitted tractor trailer toters, as well as by

telephone and mail order from company headquarters. Performed trackside

repairs on 300-400 cars per season. Transported and sold racing fuel in

accordance with Department of Transportation regulations for handling

hazardous materials.

Owner and President: Supervised truck drivers. Managed day-to-day

operations of all aspects of the business, including ordering, inventory,

accounting, pricing, sales tax reporting and vehicle licensing. Developed

and implemented sales and marketing plans. Directed maintenance, repairs

and regulatory compliance of 11 product trucks and 5 Freightliner Columbias

used to haul racing parts and methanol. Designed and oversaw the outfitting

of product truck interiors.

. Grew the company from a start-up operation to the largest supplier of

junior dragster parts in the Southeast.

. Collaborated with engineers using CAD to design some 130 auto parts,

including engines, blocks, cylinder heads, intake manifolds, exhaust

flanges, exhaust pipes and fuel cells.

. Built and sold 200-250 motors per year.

. Kept manufacturing costs down by using scrap metal from previous jobs.

. Negotiated with manufacturers to buy supplies in smaller-than-normal

quantities at volume discount prices.

. Developed relationships with track owners that enabled the company to

become an authorized vendor at races in Alabama, Colorado, Florida,

Georgia, North and South Carolina, Tennessee and Texas.

NORTHERN VIRGINIA AUTOMOTIVE SERVICE CENTER, INC., Woodbridge, Virginia ?

1994-2000

Privately owned company offering complete service for all types of domestic

and import vehicles.

Owner and President: Founded the company after conducting extensive

competitive market analysis and feasibility studies. Designed and directed

construction of the facility to ensure maximum service efficiency. Chose

and purchased the most cost-effective equipment possible. Set pricing for

parts and service. Devised vehicle repair schedules that would achieve

maximum levels of customer satisfaction and retention. Planned and directed

a marketing campaign based on target customer profiles.

. Increased productivity by setting performance goals for all employees,

coupled with pay-based incentives.

. Wrote and produced an employee policy manual.

. Introduced new products that increased sales by 70%.

. Built annual sales revenue from $0 at the start of the business to $1.8M

in 6 years.

continued

CHARLES M. MENTZER ( Page 3 ( *******.*******@*****.***

Career Note: Additional professional experience includes roles as General

Service Manager, PHAN'S AUTOMOTIVE, Woodbridge, Virginia; Shop Foreman and

Line Technician, BEATTY'S AUTOMOTIVE, Dumfries, Virginia; and E-5 Ground

Support Equipment Supervisor, Aircraft Intermediate Maintenance Division,

USS Coral Sea, UNITED STATES NAVY, Alameda, California, and Norfolk,

Virginia. Details available upon request.

EDUCATION

Courses toward Bachelor of Science in Mechanical Engineering

Central Texas College Distance Learning Program (onboard the USS Coral Sea)

PROFESSIONAL DEVELOPMENT

High Tech Advanced Automotive Technology Courses

General Motors C3 Systems

Ford EEC III and EEC IV Systems

Engine Management Systems

Bosh Fuel Injection

L Jetronics

K Jetronics

Diesel Institute of America

Heavy Equipment Repair and Maintenance

Management Success Seminars

Business Management

PROFESSIONAL CERTIFICATIONS

ASE Refrigerant Recovery and Recycling Review and Certification

Virginia State Certified Safety Inspector

Virginia State Emissions Inspector

Virginia State Emissions Technician

National Institute for Automotive Service Excellence Master Certifications

(currently inactive)

Engine Repair

Manual Drive Train and Axles

Suspension and Steering

Brakes

Electrical and Electronic Systems

Heating and Air Conditioning

Engine Performance

Virginia Commercial Driver's License Class B, M with endorsements S, P and

N.

No restrictions, expires July 8, 2016.

Contact this candidate