Customer Service Engineer
Resume:
DAVID O. LOPEZ ***.*****@*****.***
**** ******** ***** *******, ***** 78154 210-***-****
OBJECTIVE
Experienced and well-trained Electronics Technician seeks new
opportunities with an organization that needs a proven performer.
SUMMARY
. Extensive background in installation, troubleshooting, and repair
of digitally controlled, laser and production equipment.
. Excellent communication, interpersonal, and customer service skills
- able to work effectively with a broad spectrum of personalities
and develop relationships that generate repeat and referral
business.
. Skilled in the use of diagnostic equipment, schematic, diagrams,
and engineering specifications to repair state-of-the-art digitally
controlled devices and ensure operations within design
specifications.
. Flexible, fast-learner who adapts quickly to new situations and
works effectively in a team setting.
. Computer skills include Microsoft Office Professional (Word, Excel,
PowerPoint, and Access), SQL, commercial equipment/manufacturer
assembly software.
. Bilingual with the abiliy to conduct formal business in English and
Spanish.
EXPERIENCE
JUKI AUTOMATION SYSTEMS, Morrisville, North Carolina 1996 -
Present
(Formerly Zevatech)
Field Service Engineer - Provide a wide range of account services for
clients throughout the United States and Mexico. These services
include the installation, troubleshooting and repair of laser guided
production equipment using state-of-the-art robotics and high speed
digital and microprocessor controlled circuits. Additionally . . .
. Conduct end-user training for each sale and serve as Primary
Account Engineer on special accounts to ensure total customer
satisfaction and knowledge related to equipment/software
utilization.
. Troubleshoot, inspect, test, provide maintenance and additional
training to new teams, with an emphasis in application, programming
and hardware operations.
. Function as Key Information Executive between internal units and
external customers, from initial sale to contract close serving as
subject matter expert on all technical criteria.
. Assist in developing proposals to meet the specific needs of each
new client. Play a key role as a deciding force behind the
customer's final purchase decision, especially where the client is
weighing offerings from well recognized competitors.
. Recipient of the prestigious Customer Service Representative Award
of the Year, a Road Warrior Award, and numerous Customer Service
Awards.
DATAPLEX DTG, Austin, Texas 1988 - 1996
Senior Field Specialist - Promoted to this position after
establishing an excellent record of performance as a Customer Service
Representative. Provided service and engineering support for clients
throughout the state of Texas. Installed, serviced, repaired and
maintained Minolta Optical Imaging systems, in addition to
reader/printers, cameras, duplicators and reproduction, film and
photographic equipment.
DAVID O. LOPEZ . . . Page 2
EARLIER EXPERIENCE
. Field Service Technician, Bell & Howell Co., Houston, Texas
Installed/serviced microfilm rotary/planetary cameras, reader
printers, processors & duplicators. Promoted from a Sales Support
position.
. Service Technician, J&M Electronics, San Antonio, Texas
Repaired a full range of consumer electronic equipment including
stereos, cordless phones and VCR's.
. Service Director/Grocery Manager, H.E.B. Grocery Co., San Antonio,
Texas
Directed front-end store operations, managed a team of 60 Customer
Service and Check-Out personnel, and assisted with merchandising
and customer service agendas.
EDUCATION
Associate of Applied Science in Electronics, San Antonio College, San
Antonio, Texas, 1984
Pursued an Associate of Applied Science in Radio, Television, Film
from San Antonio College, San Antonio, Texas, 1977
REFERENCES AVAILABLE ON REQUEST
DAVID O. LOPEZ
3609 Saratoga Place
Schertz, Texas 78154
***.*****@*****.***
Dear Sir or Madam:
I am contacting you to explore matching my electronic technician and sales
engineering background with opportunities in your organization. I have
enclosed a brief resume for your review.
As you will see from my background, I have over 10 years of experience that
involved electro/mechanical expertise, project management, and client
relation development/ management. Currently, I am contributing as a key
engineer tasked with project installation, premise up selling and training
for laser guide robotic manufacturing equipment for a domestic and
international customer base. I am a skilled communicator and product
educator, with exemplary presentation experience to both informed and
novice executive level audiences, in addition to multi-disciplined internal
and external company teams.
I consistently meet/exceed stringent client specifications that required
advanced technical aptitude that ensures top quality business-to-business
solutions on behalf of long-term project commitments. My outstanding
record produces strong customer retention and business relationship
building and enhances ongoing sales/up-selling results.
I look forward to meeting with you to discuss specific aspects of my
background that are of interest to you. Please feel free to contact me at
the above address or telephone number to make arrangements for an
interview. With reasonable notice, I can arrange my schedule to meet with
you at your earliest convenience.
Thank you for your time and consideration of my request and qualifications.
I look forward to hearing from you soon.
Sincerely,
David O. Lopez
Enclosure
Contact this candidate