Customer Service Quality Assurance

John W. Everson

***** ** ******** **** **#***; Tualatin, Oregon 97062 • 503-***-**** • ****.*******@*****.***

GENERAL MANAGER/EXECUTIVE CHEF

An accomplished LEADER with distinguished culinary/foodservice and management career encompassing high

volume cafeteria dining, on/off site catering services, family dining, and hotel resort. Emulates strong leadership

qualifications with ‘spirit de corps’ and team building concepts; a significant contributor to operation efficiency

through Service of Safe Food and customer service with high sanitation standards, continuous HACCP training,

and quality assurance using Farm to Fork Concept.

• Purchasing & Inventory Management • Staff Training & Development

• Food Preparation & Presentation • Budget Administration

• Special Events Management • Quality Assurance & Controls

• Customer Service & Guest Relations • Innovative Menu Development & Planning

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PROFESSIONAL EXPERIENCE

General Manager/ Executive Chef/ Senior Food Operation Sergeant

United States Army October 2005 – January 2011

Delivered Results

• Trained peers in new Hazard Analysis & Critical Control Points standards • Led Menu Board meetings

Kitchen Manager/Staff Sergeant

United States Army October 1998 – October 2005

Delivered Results

• New Facility Start-up • Implemented Train the Trainer Program •Wrote SOP’s for catering Services

Sous Chef/ Sergeant

United States Army October 1995 – October 1998

Delivered Results

• Coached and trained Subordinates resulting in multiple awards at various level of competitions

Line Cook/ Foodservice Specialist

Gustav’s Pub & Grill; Tigard, OR April 2012 – PRESENT

WDW Swan & Dolphin Resort; Orland, FL August 2011– March 2011

Chili’s Bar & Grill; Hinesville, GA January 2011 – June 2011

United States Army November 1990 – October 1995

EDUCATION

Le Cordon Bleu College of Culinary Arts June 2011 – PRESENT

Basic Non-Commissioned Officer Course June 1996 – August 1996

Primary Leadership Development School August 1994 – September 1994

Food Service Specialist Course January 1991 – March 1991

Certification:

Food Manager Serve Safe/NRA August 2011 – August 2016

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REFERENCES

Upon Request

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