Customer Service Representative
Resume:
Orlando Davila
Frisco, Texas 75035
469-***-**** (cell)
************@*****.***
OBJECTIVE Seeking a challenging position that will allow me to utilize my Customer Satisfaction skills and
experience in adjusting, planning and organizing; with opportunities for personal contribution and professional growth.
HIGHLIGHT OF SKILLS
Outstanding customer service skills
Multi-Lingual (Spanish, Italian)
Strong organizational skills
Experienced in working in fast-paced environment
Effective communication skills
Technical acumen and very attentive to detail
EDUCATION Bachelor of Arts in Business Management
LeTourneau University – Houston, TX
Instituto Peruano de Administracion de Empresas
Scuola Italo-Peruviana Antonio Raimondi – Lima, Peru.
EXPERIENCE
WORLEY CATASTROPHE
2012 – 2013 Independent Adjuster Hammond, LA
Deployed with nations largest insurer at operations center in Jacksonville, Florida. Assigned to perform thorough
investigation, assessment, and determination on coverage. Carefully inspect reports, statements and photographs to
assess damaged property. Conduct evaluation of losses and handle the decision making in line with claims and local
laws. Professionally negotiate with service providers, customers, and vendors. Secure and sustain high customer
service levels with both external and internal customers.
EXTEND HEALTH
2012 – 2012 Benefits Advisor Richardson, TX
Responsible for managing client accounts, research, analyze and evaluate medical, dental, life and disability benefits,
plans and programs for Fortune 500 employers nationwide. Review internal compliance and client disclosure
requirements, external vendor contracts, summary plan documents and employee communications to ensure
alignment with client expectations and legal requirements.
COMMUNITY SERVICES, INC.
2010 – 2012 ASSESSOR/INSPECTOR Corsicana, TX
Responsible for complete energy audit that identifies the most cost effective energy conservation measures to be
installed. Responsible for assessing roof replacements, home repairs and retrofits . Responsible for preparing cost
estimates on the amount of time and material required for specific jobs as outlined by DOE, as well as issuing work
orders. Responsible for diagnostic audit as required. Responsible for checking and verifying work performed by
contractors. Responsible for the monitoring of the procurement process to adhere to the Office of Management and
Budget regulations.
JSD FINANCIAL SERVICES LLC
2008 – 2010 CONSULTANT Frisco, TX
Started up a small business, offering financial brokerage services and venture capital to small business. Offered
financial expertise to buy-here pay-here car lots, as well and customer service advice and training.
DAIMLERCHRYSLER FINANCIAL SERVICES AMERICAS LLC
2006 – 2008 DEALER CREDIT ANALYST Dallas, TX
Assigned to collect capital loan payments, deficit reserves, and monthly interest charges from dealerships.
Responsible to perform credit reviews, as well as financial statements to determine financial condition of co mpany,
make recommendations with respect to credit worthiness, and risk. Responsible for daily monitoring of dealer credit
lines and over line conditions, wholesale portfolio maintenance conditions of credit approval are met within
established timeline, and dealer covenants are not in default.
2005 – 2006 AUDIT SUPERVISOR Dallas, TX
Analyze and interpret audit results to assist the dealer credit department in recognizing and preventing potential
wholesale losses. Responsible for the collection of outstanding balances at the conclusion of physical audit. Work
closely with the internal audit coordinator to ensure all inventory audits are scheduled, completed and reconciled
according to company standards. Managed fifteen auditors, achieved lowest wholesale losses in the Region.
2002-2005 RETAIL CREDIT ANALYST Houston & Dallas, TX.
Responsible for analyzing retail and lease credit applications from automobile dealers and determ ine whether
applications will be approved, rejected or qualified. Determine whether a credit investigation needs to be conducted
and the extent of these inquiries. Communicate decisions to dealers. Achieved 60% contract cashing, and 89% Type
1 penetration.
Responsible for training and mentoring of newly promoted analysts. Acted as subject matter expert for training and
rollout of Automatic Credit Evaluation in Mexico City, Mexico.
2001-2002 COLLECTIONS SUPERVISOR Houston, TX.
Managed day-to-day responsibilities and ensure individual as well as team goal achievement in conjunction with
established service level agreements. Developed, coached and mentored employees in relation to performance and
behavioral expectations by providing monthly performance feedback as well as conducting one on one are coaching
sessions. Ensure compliance with state and federal requirements while minimizing potential risk and protecting the
company’s interest. Delegated special assignments, such as insurance claims, replevins, confiscations,
impoundments and seizures. Top collections team 8 months in a row.
1997-1999 CUSTOMER SERVICE REPRESENTATIVE Houston, TX.
Responsible for the orderly liquidation of past due accounts. Assisted cust omers and dealer body on all aspects of
services offered. Obtained the lowest delinquency in the Houston zone. Recognized top collector by Western Union
Quick Collect, and awarded several recognition prizes as top collector in the Houston Zone.
COMPUTER Microsoft Word, Excel, PowerPoint, Access, Visio, Xactimate 27, State Farm ECS, Audatex, DAX,
Mitchell and custom made financial and insurance software.
TRAINING HVAC Cluster Workshop, Advanced Weatherization, IECC & IRC International Coding, OSHA 10.
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