Customer Service Accounts Payable

Symay Boreland

**** ********* *** #*** ********* Ontario 416-***-**** ***********@*****.**

Customer Service at home

Dedicated, motivated, personable and technically skilled business professional with customer service,

bookkeeping, accounts payable, receivable and administrative support skills set developed through different

job experiences for more than 10 yrs. Offer computer skills in MS Office Suite and accounting systems.

Organize reliable friendly, and a quick learner. Demonstrate the ability to self-direct and work within

specific timeframes

Key Skills

• Knowledge of accounting • •

Replying to caller inquires, Operating photo copy and fax

concepts, practices and transferring calls to staff machine

•

procedures extension Proficient in MS Office

• Customer service /clerical and • Knowledge and experience (Word, Excel, PowerPoint),

collections handling the front desk duties Internet and E-mail

• verbal • •

communication – Accounts Payable/Receivable Accounting Software includes

•

professional telephone manner Simply Accounting, Quick

Bookkeeping & Payroll

• Meridian Switchboard Books Pro, and ACCPAC

multiline system

Experience

Contract Working from Home

Customer Service with

Telecommunications and Retail stores

Updated customers profile in the system

Maintained detailed files of all communication with customers

Communicated clearly and effectively; following the company’s direction

Actively listened to customers concerns and identified problem causes and determined steps to resolution

Assisted with online purchases, receive payments

Dealt with email communications

Faith Believers Apostolic Ministry – Charity Organization - Toronto

Admin Assistant/Bookkeeper- Volunteer

Handle all transaction for the church, did application for charitable status and for property tax exemption. Keep

book record of all purchases made and donation received

Submit charitable income tax

Enter donations in church accounting system and Quick Books, issue tax receipts

Prepare income statement and balance sheet for income tax purposes

Reconcile account and make bank deposits

Deals with all Government and churches correspondence

Record and read minutes, write references and invitation letters, prepare payroll for one employee and submit

payment to Receiver General.

Accounting Clerk (Co-op)

Act Finance Inc., ~ Toronto, ON

Entered customers and vendors Invoices and Receipts using QuickBooks

Recorded and posted journals and adjustments, reconciled bank statements

Generated monthly trial balance and prepared financial statements

Processed Accounts Receivable, Accounts Payable, PST/GST remittances

Prepared "T4" Summary and Statutory deduction /CPP, EI, Federal and Provincial income Tax for quarterly

remittances

Collection Clerk

NCO Financial System, ~Toronto

Perform collections of outstanding credit cards.

Skip traced to locate debtor

Negotiated payment terms when necessary

Collected the maximum amount of payments possible

Actively listened to customers concerns and identified problem causes and determined steps to resolution

Accessed and processed information daily

Received payments, issued receipts

Work with on-line accounts and FDR system

Communicated clearly and effectively; following the company direction

Accounts Receivable Clerk

Hanson Publication ~Toronto

Maintained up to date accounts receivables using company accounting software

Sent invoices by e-mail, faxed or mailed

Performed collections of overdue invoices through direct telephone call

Dealt with adjustments, payments, account write-offs.

Negotiated payment terms when necessary

Collected the maximum amount of payments possible

Maintained detailed files of all communication with customers including credit history of accounts

Recognized by manager as the top collector in the department for almost two years

Place a hundred calls per day to small, medium and large businesses

Education

Computerized Accounting

Working Skills Centre and ACEES career College ~ Toronto

Computerize Accounting

North American College ~ Toronto

Accounting

York-dale Adult Learning Centre ~ Toronto

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