Customer Service Data Entry

Cynthia L. Soltis

**** **** **** **., *********, OH 44144

Phone: 216-***-**** / E-mail: ***********@*****.***

OBJECTIVE

To provide diverse administrative experience and clerical skills in a challenging and fast paced organization seeking

personnel with integrity, ambition and reliability.

PROFESSIONAL EXPERIENCE

Air Force One, Inc. (Commercial/Industrial HVAC/Mechanical Contractors) 2010-2012

Administrative Assistant – National Accounts Division

• Provided front line reception for national service call center

• Served as Customer Service Representative for national clients

• Dispatched subcontractors to service national clients

• Maintained and administered office inventory

• Responsible for A/R and collections of several national clients (Starbucks, Sprint, J.P. Morgan Chase) and

submission of electronic invoicing

• Reported directly to Vice President and served as “right hand” for executive level tasks

Ardmore Power Logistics 2008-2010

Data Entry Specialist

• Responsible for high speed/high volume data entry of electronically received files for processing

• Monthly reporting of client activity

• Auditing of electronic files

Express Lane Transportation 2000-2007

Office Manager

• Responsible for all aspects of office functions including, but not limited to: Payroll, Accounts Payable,

Accounts Receivable, Data Entry, Invoicing, File Maintenance and Correspondence

• Implemented a computer networking system for automation of office practices

• Supervision of office clerical staff

Dempsey, Scheiman & Associates 1993-2000

Accounting Assistant

• Managed and prepared twelve weekly corporate payrolls

• Maintained ledgers for two corporate accounts

• Collation of tax returns, receptionist and various other general office duties

Superior Alloy Steel Company 1981-1991

Office Clerk

• General office duties including, but not limited to

Telephone reception

Order entry

Accounts Payable

Accounts Receivable

• Left position to stay home and raise children

QUALIFICATIONS, EDUCATION AND CAREER HIGHLIGHTS

• Proficient in Microsoft Outlook, Microsoft Word, Microsoft Excel, Quickbooks, Power Point

• Multiple specialty software programs

o Prophecy

o SAP

o SMRT

o Ariba

o 360 Facility Maintenance

o Sugar CRM

• Coordination and implementation of special events/fundraisers/travel arrangements for national competitive

cheerleading gym

• 1981 – Graduated from St. Augustine Academy (Lakewood, OH) with emphasis on secretarial courses

• Cuyahoga Community College – West Campus

Maintained a 4.2 GPA (Honors Program) – Paralegal Studies Program but did not graduate due to raising a family and

working full time

• Single handedly orchestrated the procurement of keynote speaker, Jon Gordon (author of the Wall Street

Journal’s Best Sellers list book The Energy Bus) at the 2012 LEEDS National Conference – Service

Professionals Group – Atlanta, GA – October 2012

*Professional and personal references available upon request

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