Manager Customer Service

Essam I. Alfayadh

**** *. ******** ** #***

Chicago, IL 60660

773-***-****

*********@*****.***

Job Objective:

To utilize my education and employment skills in securing a fulltime job

position in the American workforce.

Education:

1990-1994 Secretarial Studies Baghdad, Iraq

1988-1990 Kuwait University / College of Law Kuwait City,

Kuwait

1976-1988 General Studies Kuwait City, Kuwait

Work History:

02/2011-10/2012 Billing Manager at American Urgent Care Louisville KY,

submitting claims online, account receivable, putting procedure codes in

the Medisoft system, training billers on the Medisoft system, EMR, sending

bills to patients & deposit checks in the bank.

4/2010-3/2011 Supervisor Valet at Lexus of Louisville Sam Swope,

Louisville, KY, greeting customers, taking customers cars to the service

bay, washing customers cars, writing daily report for the valet activity &

schedule valets time.

9/2009 - 10/2010 Teaching Assistant at Kentucky Refugee Ministries,

volunteer to teach the refugees English language.

2006 - 2009 Guest service manager at Alsham hotel, Damascus, Syria, ensure

customer satisfaction, Common duties for a guest services manager, ensuring

other customer service employees preform their job as they should.

1996-2006 Self Employee / Contractor in Baghdad/Iraq, dealing with

companies to

Build houses, warehouses & agriculture, signed contracts with ministry

Of oil (Oil for food & medicine).

Skills and Training:

Certified medical interpreter 2010

Bilingual (Arabic/English), World of Work (eight week employment

orientation course through Kentucky Refugee Ministries), computer

(Internet)

Other interests:

Studying English, basketball, swimming.

Reference

Will be provided when needed

Contact this candidate