Customer Service Manager
Resume:
Resume of
TERRY K. SMITH
Victorvill Calif 92394
Recent Employment History Description
April 01, 2008- January 23, 2009
BH Construction
BH Management
2626 Howell ST
Dallas Texas 75204
Job Title: Construction Rehab Supervisor
Job Description:
My career with BH Construction started April 01, 2008 where my primary job
assignments; centered in Columbia, SC; were "Remodeling Interior Apartment
Units, Direct Supervision of 6 Employee's from start to completion, and
Direct Supervision of all outside subcontractors." I also designed interior
rehab schedules with apt numbers, unit sizes, and pre-walk date schedules.
Additionally, I was in charge of overseeing proper procedures on how to
remodel a unit from start to finish.
Creating CPU budget sheets was a daily part of my job. After creating CPU
sheets for the actual cost of material for our budget, BH employees would
demo the entire unit of all parts that would be replaced, complete all
interior prep work before the painter is scheduled, and once the painting
was complete; I would order all materials for groups of 4 units at one
time. I would then schedule flooring, carpeting, and installation of
counter tops. Scheduling also included tub resurfacing & installation of
interior material to be installed by BH employees. Once an apartment unit
was complete, I would complete a final punch list of items that needed to
be addressed before I scheduled a final walk through with the property
manager. Once the manager accepted the unit I would install new locks for
the new prospective tenant(s), sign the release of the CPU Form and turn
the unit over for rental.
BH employee's would demo every item such as flooring, lights, ceiling
fans, counter tops, sinks, garbage disposals, faucets, blinds, thermostats,
electrical switches, plate covers, plumbing, air handlers, HVAC, fan
motors, doors, etc.; and turn a unit into what all of the property market
is seeking today-Beautification. I strive to provide what is most
equitable, cost effective, and beneficial for a community. In today's
market one has to set high standards, be Loyal, work smarter, communicate,
and maintain high integrity in order to be successful.
THANK YOU
Terry K. Smith
OBJECTIVE:
My objective in exploring employment with your firm is to achieve
advancement in my career and to be part of a company that is beneficial to
my future. I feel I have a lot to offer and I would be an asset to your
firm.
SUMMARY OF QUALIFICATIONS
As you will see from the positions held, I am very diverse. I have a
tremendous amount of common sense and possess the desire to learn. My
ability to lead as well as work with my piers has been my success to the
supervisory/managerial positions I have held.
EMPLOYMENT HISTORY
04/01/2008-01/23/2009 BH Construction/BH Management
2626 Howell St
Dallas, Texas 75204
06/25/07 to 03/30/08 Bamberg Job Corps/Desi
19 Job Corps Avenue
Bamberg, SC 29003
Position: Maintenance Specialist
Duties: All aspects of maintenance, complete all
maintenance assignments complex, order supplies,
check inventory weekly, painting, plumbing,
electrical,
heating/air-conditioning, install locks-doors-
screens-
windows-countertops, ceramic tile installation, APT
make ready, install sinks-faucets-hot water
heaters, drywall repairs, landscaping, repair
sprinkler timer irrigation, attend board meetings,
CHFA reports,
supervise all employees
03/01/03 to 06/20/06 Cambridge Homes Incorporated
17189 Yuma Street
Victorville, CA 92395
Contact: Adam Carmichael/ Dave Faylor
Position(s): Prep Detailer; Asst. Superintendent; Finish
Superintendent; Customer Service Representative
2
TERRY K. SMITH
Resume' Continued
Duties: Detail custom homes for walk through procedures and
key release QC, Inspect homes for turn over to home
owner. Read blueprints, red line prints for home
owner changes, walk properties for trench dates,
inspect rough plumbing, inspect rough electrical,
complete top outs, inspect rough framing, sheet and
shear inspections, load trusses, felt and loading
roofing material, straight edge all framing,
complete
all nailing inspections, check installation,
drywall,
combo inspections complete homes from start to
finish, customer service representative, walk
through
key release turnover homes after closing of escrow,
customer service warranty work order, investigate
home owners requests for work order completion
dates, take pictures of all work that needs to be
addressed by sub-contractor or warranty company,
schedule all appointments with home owners,
order light fixture packages, sand and mark floors
for installation of hard surfaces, order appliances,
template counter tops for granite, corrion maganite
tops, order cabinets, check installation of garage
doors, measure and order file places, stone vanneer,
floor hearth or raised hearth
Throughout my employment with this company, I
have successfully completed 800 homes, 96% with
zero issues on the walk through.
03/01/99 to 03/19/03 City of Victorville Redevelopment Agency
14343 Civic Center Drive
Victorville, CA 92392
Contact: Keith Metzler
Position(s) Maintenance Supervisor
3
TERRY K. SMITH
Resume' Continued
Duties All aspects of maintenance, complete all
maintenance assignments complex, order supplies,
check inventory weekly, painting, plumbing,
electrical,
heating/air-conditioning, install locks-doors-
screens-
windows-countertops, ceramic tile installation, APT
make ready, install sinks-faucets-hot water
heaters, drywall repairs, landscaping, repair
sprinkler timer irrigation, attend board meetings,
CHFA reports,
supervise all employees
01/04/99 to 11/01/99 Scott Turbon Mixer, Incorporated
9351 Industrial Way
Adelanto, CA 92301
Contact: Johnny Lusk
Position(s) Shipping and Receiving Supervisor
Duties Shipping & Receiving: complete charge of the
shipping and receiving department
Inventory: Inventory control and stock checks for
the
purchasing, assembly and electrical departments
Crating: Responsible for ordering materials, sizing
and building shipping crates for the industrial
mixing
systems manufactured here in order for them to be
shipped throughout the U.S. and overseas
Freight Forwarders: coordinate the freight
forwarders
with the shipping requirements of the customers and
make sure the shipments are properly insured
Safety Trainer: in charge of conducting training
seminars for potential forklift operators, conduct
testing and certify those who pass. Writing tutorial
materials for the training and testing booklets
4
TERRY K. SMITH
Resume' Continued
Maintenance: Oversee the maintenance of the plant
and make sure everything is in operation and OSHA
compliant
Certified Forklift Operator: I hold a current
forklift
Certification
1993 to 1996 E & S Ring Management/Mountain Vista Apartments
15450 Nisqualli Road
Victorville, CA 92392
Contact: Richard Mendez
Position(s) Maintenance Supervisor
Duties Maintenance: all aspects of maintenance, electrical repairs,
plumbing repairs, appliance repairs, carpentry
(construction and repairs), painting, lock smith
duties, door and window (repair/replacement for
interior/exterior), irrigation design and
implementation (for 22 acre property), masonry and
fencing
Warehouse: in charge of seven (7) warehouses;
purchasing, stocking and maintenance
Safety Manager: I conducted all safety meetings and
made sure the company was in complete compliance; was
responsible for the operation and insuring that the
complex ran smoothly
1994 to 1995 H & E Warehouse Do It Yourself Center
16554 Anacapa Road
Victorville, CA 92393
(760)unknown
Contact: Sal Ramirez
Position(s) Shipping/Receiving Supervisor
5
TERRY K. SMITH
Resume' Continued
Duties Shipping and Receiving: complete charge of shipping and
receiving, loading and unloading containers,
conducted stock checks and ordered items for
inventory
1989 to 1992 Barinco International Corporation
5777 W. Century Blvd., Suite 990
Los Angeles, CA 90047
Contact: Kathleen Howden
Position(s) Ocean Import Coordinator
Duties Customer Relations: set up account throughout the U.S. and
overseas Import Clerk: Classifying certain documents
for foreign goods being imported into the U.S. Import-
Export: knowledgeable on all phases of the import-
export industry
General Office: faxing, billing, Xeroxing, typing,
computer, customer service
1987 to 1989 Heeny Customs Broker Corporation
10810 S. LaCienega Blvd.
Inglewood, CA 90301
(310)unknown
Contact: Benny Wong
Position(s) Ocean Import Coordinator
Duties Import/Export: classifying customs documents, preparing
shipping documents, general office invoicing,
customer service, phones and data entry, all work
associated with shipping and receiving
6
TERRY K. SMITH
Resume' Continued
1986 to 1986 Taub Hummel & Schnall Customs Brokers
9810 S. LaCienega Blvd.
Inglewood, CA 90301
(213)unknown
Contact: Sue Knight
Position(s) Courier
Duties General Office entry classifier, entry writer,
customer
Service, phones, faxing, typewriting and order
entry,
General warehouse duties and various banking duties
1980 to 1985 Golden Messenger Services
607 N. Fries Ave.
Wilmington, CA 90043
(310)unknown
Contact: Frank Mostero
Position(s) Supervisor
Duties Billing and collections, payroll, sorting U.S.
customs
Documents to all steamship lines, banking, warehouse
Control and driver
Hobbies Reading, fishing, cycling, skating and swimming
IMPORTATION CUSTOMER RELATIONS
**Heineken Breweries **Oro American Gold Corp
**Sapporo Breweries **Metro Distributing
**Southern Wine & Spirits **Suburu of America
**Audiovox Corporation **Van Munching & Company
**Motorola Corporation **Ambosie Wine Cellars
**Walmart Industries **Mission Beverage Company
**Universal Furniture Industries
References available upon request
7
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