Sales Engineer
Resume:
TED GUDERMUTH
Charlotte, NC 28269
************@*****.***
EXPERIENCE:
REHAB SOLUTIONS INC, Matthews, NC
Network Administrator
- Manage support of 50+ offsite facilities and over 200 users for all
Server, client, and network issues
CBE TECHNOLOGIES, Boston, MA
2003-2007
Field Technician - Engineer
- Installation and repair of HP/CPQ, Dell, IBM PC systems and peripherals
and HP, Lexmark, IBM, Dell printers
- Migration of Boston Children's Hospital email system ~3500 users
Win95/98/00/XP, Mac O/S 8.x, 9.x, 10.x Panther
- Multiple 2000/2003 Server Upgrades, Netware 3.x, 4.x/7.x, Exchange Server
2000/2003
Self-Employed: Independent Contractor
2001-2003
Contracts include AT&T Broadband, Boston Children's Hospital, Kohl's
Department Stores, TEKSystems, DPE Solutions
- RF Engineering / Drive Testing involving GPS systems, route mapping, and
signal strength data collection into report-generating database software
via laptop PC for Cellular service carriers Cingular and T-Mobile
- Installation of video modulator & demodulator equipment, fiber optic
converters and wiring expanding the capabilities of AT&T Broadband /
Comcast head-ends for broadband Internet, telephony, HDTV, testing
connections and leakage.
- Windows NT/95/98/2000/2003 Client/Server, Netware 3.x, 4.x/7.x, Exchange
Server 2000/2003
- Installation, repair and maintenance of video touch screen terminals and
registers, video monitors, RF antennae, cash drawers, PC's, and handheld
inventory devices to restaurant and retail networks including IBM,
Panasonic & Javelin
- Cat-5, Cat-3 wiring, Ethernet RJ-45 network cabling termination and
electrical wiring.
C.I. Software Associates, Inc. Lynnfield, MA
2000 - 2001
IT Technical Recruiter
- Recruited senior technical contractors in technical support, network
administration, engineering, web design, database and data modeling,
programming and scripting for clients including Fidelity, John Hancock,
IBM, EMC, and Nextel
PENNWELL PUBLISHING COMPANY / pennNET, Tulsa, OK
1995 - 2000
Lead Desktop Support Specialist
- Managed support of 300+ on-site and remote users on PennWell WAN
including purchasing and implementation, setup and installation,
troubleshooting, and maintenance of network PC's, printers, and
peripherals, software, network and Exchange Server 5.5 and Outlook 97/98 e-
mail support and administration, Remedy call tracking
- Managed RFP and implementation of all desktop and laptop hardware and
software for internet startup growing from 30 to 170 employees in one year,
PC and Mac, handhelds, printers, displays, teleconferencing,
videoconferencing
- Managed vendor and contract relationships for desktop and infrastructure
needs for 5 satellite offices and main office
- Managed the structuring of help desk to receive issues, notify
appropriate personnel and track calls through implementation of Remedy call
tracking and asset tracking software, WIN 95/98/NT/2000, Mac OS 9,X, IIS,
SQL, SMS, Exchange 5.5/2000, Outlook 97/98/2000 and all Office applications
for PC and Mac, Quark and Adobe products
- Recruited, interviewed, and hired candidates for technical support
positions
MICROAGE SOLUTIONS, Tulsa, OK
1995-1997
Pre-Sales Technical Support Engineer, Sales Representative, Service
Coordinator
- Managed the setup and initialization of a helpdesk and dispatching system
for the Tulsa Public School System for maintenance of all district
computers, video and TV, VCR and other recording devices, and other
multimedia equipment
- Corporate sales including pricing, sourcing, and pre-sales tech support
and configuration, on-site consultations
- Recruited, interviewed, and hired candidates for technical support
positions
EDUCATION: The University of Central Arkansas, Bachelor of Science, 1993
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