Customer Service Project

Location:

Posted:

May 03, 2013

STEFAN MIGUEL BANKS

E D U C AT I O N

Virginia State University (VSU) Petersburg, VA

Business Management w/ a minor in International Business Aug 2010-May 2013

-3.15 Cumulative GPA

-VSU was selected as the best business school amongst all HBCU’s in 2012

-Received an Academic Excellence Award in 2012 & 2013

-Member of the Business Management Club

-Learned aspects of sales and distribution in SAP (Systems Applications and Products)

Relevant Coursework

COBU 343: Project Management

-Learned how to create a Gantt Chart and Network Diagram which are tools used to project the time that a project will get done

-Created a new business and formed a business plan for the business.

COBU 400: Organizational Policy & Strategy

-Completed a project that’s goal was to construct a strategic plan for an organization.

COBU 342: Product and Process Planning

-Course talked about operations management, logistics, and supply chain management.

-Learned how they are continued processes that turn inputs into outputs and then how outputs are delivered to customers.

-Learned how to improve processes, quality, and value of products and services.

MGMT 340: International Business

-Learned the how, why, and the benefits of a business expanding into global markets and how important it is for a business to

adapt to different environments across the globe.

EXPERIENCE

State Farm Virginia Beach, VA

Telemarketer June 2012-Jan 2013

-Made calls to potential customers selling our homeowners and auto insurance policies. Also went to other locations outside the

office in efforts to attract new potential customers.

Office Max Virginia Beach, VA

Sales Associate Sept 2008-Sept 2009

- Sold electronics to customers and informed them of product capability.

-Awarded employee of the month 3 times.

Kroger Virginia Beach, VA

Cashier / Stock Clerk / Courtesy Clerk Aug 2007-April 2008

-Utilized strong interpersonal skills that enhanced proper customer service and maintained up to date store inventory.

A F F I L I AT I O N S

The Colonial Heights Board of Education Kids Afterschool Program (KAP) Colonial Heights, VA

Mentor October 2010-June 2012

Pleasant Grove Baptist Church Virginia Beach, VA

Vice President of the Youth Ministry 2005-2007