Manager Quality Assurance

George (Rick) Poitras

***** ******** ***** (***) 789-

7429

California City, CA 93505

***********@***.***

PLANT / PRODUCTION MANAGER / QUALITY ASSURANCE MANAGER

Objective:

Proven ability to organize and streamline production processes to create a

quality product that meets rigid and strict tolerances from product specific

standards to government required standards.

Effective Management of up to 170 employees and Quality Assurance to

produce a low cost, low warranty, quality product that any company would be

proud of.

Increased production by 30%; Cut warranty costs by 25%.

•

Summary: Numerous Management & Supervisory Training Classes; Trained in QS 9001

processes; Quality Training Classes; Proficient in MS Word & Excel.

• Hands-on manager with 20 + years of successful leadership experience in

Plant & Production Management and Quality Assurance.

• Competent in lean manufacturing procedures having overseen fast paced

production processes.

• Thorough knowledge of current manufacturing and quality practices.

• Experienced in all aspects of production, including engineering design,

purchasing, quality inspection, customer service and warranty.

• Strengths include strong leadership, excellent communication and

supervisory skills; hiring, termination, scheduling, training, and payroll; strong

team player.

• Attention to detail and dutiful respect for compliance in regulated

environments.

• Familiar with human resource, safety, and environmental requirements.

• Computer and Internet literate.

Quality Assurance Manager

• Set up and monitored quality procedures to oversee complex production

processes dealing with life threatening systems.

• Trained Quality technicians for each check point in the system.

• Wrote procedures and job descriptions.

• Maintained records and filed reports to governing bodies.

• Set up and maintained Quality system.

Experience:

8/2010- Present Plant Manager/Quality Manager/Safety Manager

Villa International, Cerritos, CA (DO NOT CONTACT, STILL EMPLOYED)

Manufacturer of High Quality Upholstered Furniture for the Recreational Vehicle

Industry.

Rearranged 60,000 sq ft Manufacturing Plant to use maximum space.

Changed Manufacturing flow process to create point to point, easy flow with

minimum steps required for feeding of stations from beginning to final assembly

and shipping.

Organized processes of information from sales and engineering to manufacturing

to simplify, standardize and eliminate errors of information.

Set up Safety Program and Quality Program

Run Production with up to 140 production personnel over 2 shifts

5/2008 2/2009 Operator

Rio Tinto (Borax Mine) Boron, CA

Made Borax Product for Companies such as Dial Soap, Fiberglass, etc.

This is a round-the-clock process with three shifts of 8 hrs each.

Make checks of the process by doing the rounds of the manufacturing

system.

Use a 9-yard loader to load the product into the beginning of the system,

run the process by computer system for starting up, maintaining and changing

process, and delivering product. I do not directly supervise any employees.

Qualified and worked as an Operator in Primary Process.

Qualified and worked as an Operator in Magnetic Separation Process.

Qualified to Run Process remotely by computer and also worked in this

area.

Qualified on Loaders (to 10 yards), Forklifts, Bobcats, MSHA Qualified

2009.

11/2006 3/2008 Plant Manager

American Carriage Originals, Tehachapi, CA

Manufacturer of Luxury Motorbuses on Prevost Chassis. Buses = $1.5 Million+

Building was about 20,000 sq. ft. One shift production process.

Plant Manager American Carriage Originals

Experience:

(continued) Reported directly to the owner of the company.

Supervised 30 persons including Designers, Purchasing, Service Personnel,

and Manufacturing employees.

Interacted daily with vendors and owners of the buses.

Hiring and training employees.

Purchasing.

Engineering.

Service.

Safety.

All phases of quality and daily production.

4/2004 9/2006 Plant Manager

Dutchmen Industries, Goshen, IN

Manufacturing plant of Travel trailers, Fifth wheels, and Sport Utility Vehicles,

with aluminum frames and Fiberglass exteriors. We built RV's for FEMA for many

disaster efforts in the US, including New Orleans hurricane, and many others

Reported to the Corporate Director of Manufacturing of this one-shift operation.

Supervised 160-170 employees in a 130,000 sq.ft plant.

Set up production to manufacture $300,000 worth of product per day and

$1.5 million per week of business.

Interacted daily with employees, vendors and in-house company suppliers,

dealers throughout the USA, and the Sales manager for my product.

Insured on-time delivery by vendors to insure smooth manufacturing of a

quality product to the dealer.

When I took over as Plant Manager, many RV's were going out

incomplete. This created quality issues and time wasted on dealer issues. I was

able to streamline the building process and create a finished, quality end

product.

Produced from 13 High-end fibreglass walled Toy Haulers to 22

Fibreglass walled Recreational Travel Trailers per day.

Scheduled orders and production.

Practiced a lean manufacturing process with vendors delivering the

product needed for manufacturing one to two days before being needed in order to

minimize on site inventory and also aid in exact match to established orders.

Oversaw Payroll information and details for all personnel in my charge.

Hiring and Training of employees.

Quality and Consistency of Product.

Increased production 30%. (See explanation on Page 4.)

Cut warranty costs by 25%. (See explanation on Page 4.)

2/2003 3/2004 Quality Assurance Manager

Aero Coach Division of Dutchmen Industries, Syracuse, IN

A division of the above company that built Travel Trailers.

Reported to the Corporate Director of Quality. (One shift.of 50-60 hrs a

week).

Responsible for 4 plants in the Aero Division – all Codes and Quality

issues.

Responsible for all Quality and Systems check personnel and

implementation of procedures.

Supervised 7 employees in 4 buildings who did Life-critical checks of

systems such as Electrical, Propane, and Plumbing.

Created and monitored the check process as well as doing Quality checks

of the process and of each individual final product to insure a ready-to-ship,

quality RV.

Experience: (continued)

Quality Assurance Manager Aero Coach Division of Dutchmen Ind.

Interacted daily with vendors, employees, management, sales managers,

and sales people, as well as government inspectors from the U.S. and Canada.

Responsible to provide paperwork to RV-specific governing agencies

(RVIA) and (CSA) and government-specific manufacturing agencies.

Because of the quality and success of the product produced under my

responsibility, I was asked to take over the above plant at Dutchmen's largest

and highest $ line as Plant Manager.

05/1996 Nomad Travel Trailer, Div. of Skyline Corp. Elkhart, IN

12/2002

Plant Manager (1 shift of about 50-60 hrs a week)

Responsible for producing a quality and complete product through my area.

Supervised 33 people that worked for me in this manufacturing process.

• Responsible for the production processes of electrical, metal, slide-outs,

body work in a multi-product production line, supervising 50 plus employees.

• Hiring production employees and maintaining production levels of up to 15

travel trailers, fifth wheels and park trailers per day.

Dealt daily with vendors, designers, purchasing, sales personnel,

production and management.

Nomad Travel Trailer, Div. of Skyline

Quality Assurance Manager

Responsible for a three plant facility including lamination plant.

Insured a quality product throughout the manufacturing process by daily

inspections of system checkers (those doing the critical tests of life threatening

systems) as well as inspections throughout the production line to verify quality and

compliance with mandatory requirements by agencies such as RVIA (Recreational

Vehicle Industry Association) and UL (Underwriters Laboratories).

Responsible for code application and quality for RVIA, RPTIA, CSA,

Underwriters’ Laboratories (U.L.) and numerous state codes applicable to the

recreational vehicle industry.

Dealt daily with purchasing and vendors to insure quality materials for

production.

Consistently checked production for code violations and set-up monitoring

programs for all production areas.

Communicated with dealers/customers to stay in touch with current

situations.

Due to growth within the Company and the success of my Quality

position, I was asked to take over portion of the production process as Plant

Manager.

7/1993 4/1996 Plant Manager

Cobra Industries, Goshen, IN

Responsible for 80+ employees in the production of high end Travel

trailers and fifth wheels. (1 shift about 50-60 hrs a week).

Produced 5 per day at this facility.

Interacted with Production personnel, engineers (designers), sales, dealers,

vendors and management.

Oversaw scheduling, complete payroll documentation, and quality of

product.

Production scheduling.

Hiring and Training of employees.

Purchasing.

Shipping of high end travel trailers and fifth wheels.

Experience:

8/1990 - 6/1993 President

Diversified Marketing, St. Petersburg, FL

Solar Energy

Education & Training:

IN-HOUSE COMPANY TRAININGS

Trained in QS 9001 processes

Training to keep up with emerging laws and requirements, and testing procedures put

on by governing bodies such as UL, CSA and RVIA .

Knowledgeable in MS Word, Excel, Outlook

Notes about my Accomplishments & Management Style (Page 2):

"I increased Production 30% and also cut Warranty costs by 25%. How?

First and foremost, I interacted with the production people to find out what created their

individual drive to succeed. What motivated each one? Money? Accomplishment?

Security. I tailored their individual goals to achieving mine based on what drove them.

I then organized the manufacturing process to achieve systematic building based on the

number of people necessary to accomplish the goal for a day's work, which allowed the

individual people to make more money and produce more product in the given time.

I fine tuned the delivery of materials to always be there when they were needed to finish

the manufacturing on a daily and weekly basis.

I then spent most of my day interacting with workers to answer their questions,

challenge them to better their time for completion, physically work with them to share

easier ways to accomplish these goals, and encourage them to always make certain that

when an RV leaves their area it is a quality, well built unit so that they don't have to do

rework. This saved them time which got them out earlier in the day, made them more money

per hour, and created a quality product.

Contact this candidate