Manager Customer Service
Resume:
CORY LYN JENSEN
Herriman, UT 84096
Home #801-***-****
Cell #801-***-****
E-Mail: **********@*****.***
Education
**** ********** ** ******* **** Lake City, Utah
Bachelor of Science, Business Management
2002 Salt Lake Community College Salt Lake City, Utah
Associate of Science
Professional experience
Utah Podiatry Group
2009 to Present
Business Manager
Coordinate and manage the operations of 6 medical clinics
with locations from South Ogden to West Jordan, UT.
Manage 16 staff members to include Medical Assistants and
front office staff.
Directly report to 6 Physicians on a daily basis.
Oversee monthly financials (AP, AR, GL, etc.)
Manage staff schedules, hiring, payroll, disciplinary
action, firing, and other personnel issues.
Provide ongoing training and support to office staff.
Communicate and implement corporate procedures and
policies.
Responsible for increasing marketing efforts.
Within first 8 months of employment, successfully
reconciled a $500K discrepancy between company bank
accounts and QuickBooks. Subsequent reconciliation
increased efficiency and helped put in place a daily
accounting and monthly/annual budget.
Led change from in-house billing process to an outsourcing
billing process which worked off of a % of collections
versus an hourly rate payment schedule. This change caused
1st year collections to increase by $250K and 2nd year
collections to increase by $500K.
Ferrari Color
2006 to 2009
Project Coordinator
Responsible for managing between 10 to 12 client projects
per day.
Beyond the store, was also the project coordinator for the
entire Marketing team.
Successfully executed accurate order input, and fulfillment
of projects.
Accountable for numerous $20K to $30K large monthly
accounts.
FedEx Office
1992 to 2006
Interim Center Manager / Assistant Manager / Project
Manager
As Interim Center Manager, effectively managed and oversaw
daily operations of up to 8 employees which included
customer service agents, couriers and production operators.
Accountable for store revenues of $300K + annually with net
monthly profit of between $8K to $10K.
Responsible for $96K annual supplies budget.
As Assistant Manager and Interim Center Manager, was
accountable for the hiring, disciplinary action and
scheduling of employees.
Oversaw monthly financial and production goals.
Provided training to employees, communicated corporate
procedures and policies, and ensured accurate daily work
flow.
Accurately oversaw daily cash-in and cash out processes.
Prepared End of Month reports.
As Project Manager, was chosen to be part of rollout team
to initiate corporate-wide state-of-the-art computer Order
Tracking Program (OTP). This new program and process took
the company from a paper process to an electronic format,
saving hundreds of labor hours per year.
Key person in initially setting up, organizing and opening
a new large volume only, closed door Commercial Production
Center serving a region of 10 stores.
Developed procedures which consistently reduced waste each
year by 10%+.
Took initiative to learn repair procedures for complex
equipment and machines, saving the company major repair and
maintenance costs.
In fourteen (14) years with FedEx Office, was asked to work
in 6 different stores to stop gap and troubleshoot store
needs.
additional skills
Fluent in Spanish
Excellent customer service and interpersonal
skills. Strong in time management, adhering to
project deadlines and multi-tasking
Proficient with MS Office Suite
references
Duane Bascom, FedEx Office Manager
Cory Waite, Sales Manager
Contact this candidate