Senior IT Project Manager/Operations Director

ROBERT W. SANDERS

******.*.*******@*****.*** • 480-***-**** • 22128 Braddock Place, Boca Raton, Florida 33428

PROFILE SUMMARY

Senior IT Project Manager/Operations Director 24+ years Air Force / 2+ years civilian career. Led cross functional

project teams, creating comprehensive plans for technical and implementation projects within both military and civilian

environments. Knowledgeable within facets of IT environment, from WAN, LAN, MS Servers, Help Desk Support,

Software code, and VOIP. Trained leader experienced in delegation through management of up to 20 teams and 60

individuals, military, civilian and local foreign nationals. Experienced with introducing and implementing regulatory

guidance, from local through governmental levels. Demonstrated ability to work within a team or independent

environment without local supervision. Military trained to manage multiple concurrent tasks and deadlines within high

pressure environments; 100% expectations achieved. Accomplished liaison between Executive leadership, end users

and technical experts to gather needs, convey information and provide success. Scrum/Agile methodology framework

and overall Business Analysis familiarity. Proficient with MS Office, Project, Sharepoint, and Clarity PM Tools. Member

of Project Management Institute (PMI). Government level Top Secret/SCI security clearance available.

PROFESSIONAL EXPERIENCE

Operations Project Manager II, CIS – Cross Country Healthcare, Inc 6/2011 to 11/2012

• Responsible for Operations Dept. Information System project management, execution, and successful

completion.

• Analyze project status, scope, expectations and risk management to provide strategic recommendations directly

to the Operations Enterprise Director and all stakeholder levels between the CIO and individual team members.

• Provide project management direction for local and geographically separated operational subsets such as,

network/server tech, telecommunications, and technical support desk initiatives.

• Continuously control project direction for multiple cross functional and geographically diverse technical teams.

• Track project metrics for manning, funding and milestone deadlines; provide accurate anticipated expenditures.

• Directly support the Project Management Office to initiate new standards, templates and regulatory guidance.

• Collaborate project management efforts of peers laterally during large scale corporate system projects.

• Liaison with outside agencies, as required, for projects related to general systems support and new initiatives.

• Coordinate with Software Development and QA for full SDLC and UAT schedule, expectations and

requirements.

Project Management Highlights:

• Drove call center initiative for corporate wide IT inventory tracking; 15% annual loss now 100% accountability.

• Increased project program clarity 33%; identified inefficiencies and developed new standards and templates.

• $500k estimated annual savings in IT; multiple location data center standards design and implementation

project

• 100% successful software code/data collection method project; directed US and India teams collaborative

efforts

• Assigned stalled IT upgrade project; Initiated risk analysis, new charter, and renewed stakeholders; 25%

savings.

• Financial process map analyzed and requirements documented; 150% efficiency and 75% manpower cost

gained.

• Web based sales development project; Data flow, mock templates, and detailed user requirements gathered.

Dated: 2 Apr 2013

ROBERT W. SANDERS

******.*.*******@*****.*** • 480-***-**** • 22128 Braddock Place, Boca Raton, Florida 33428

Manager, Information / Administrative Office – USAF, Det 13 Research Lab 3/2007 to 4/2011

• Directed a call center team of 9 computer system technicians providing daily computer support capability and

direct technical support for 230+ Air Force Research Laboratory scientist and supporting users.

• Supervised 6 multi office individuals’ efforts of laboratory records management and administrative support.

• Provided annual savings of over $2.3M, ensuring 100% communication to world wide agencies, through video

teleconference (VTC) program management and technical support for 6,900+ conferences.

• Drove personnel recognition program for 200+ personnel; liaison with executive level and direct morale impact.

Project Management Highlights:

• Transitioned 20 office electronic records management project; defined project documents and steps to include

deliverables, communications, risks, and schedule; met 100% governmental regulatory PA/FOIA requirements.

• Oversaw the migration of 1000+ military research case files, both active and archived in support of operational

transfer to a new location, ensuring compliance with all security and sensitivity requirements.

• Lauded by senior leadership for 24/7 executive administrative support during deployment to Riyadh, Saudi

Arabia.

• Provided extensive collaboration with internal and external agencies, to include security, protocol, and general

management of resources ensuring successful transfer between incoming and outgoing executive leadership.

Dated: 2 Apr 2013

ROBERT W. SANDERS

******.*.*******@*****.*** • 480-***-**** • 22128 Braddock Place, Boca Raton, Florida 33428

Superintendent, Information Management – USAF, Operations Division, Tokyo Japan 6/2004 to 3/2007

• Supervised and staffed call center IT support and three physically separated administrative offices of 15

personnel.

• Senior emergency operations center manager; responsible for interfacing internally and with executive offices,

providing status reports and direction as liaison between personnel during high pressure crisis situations.

• Communicated at all levels to include executive and end user personnel to ensure 100% technical

understanding.

• Responsible for 100% accessibility and regulatory maintenance of classified emergency network and resources.

• Research and maintain governmental requirements for forms and directives to ensure 100% compliance.

•

Project Management Highlights:

• Combined 3 administrative offices into a singular function; analyzed manpower and infrastructure requirements

against capability and risk. 25% savings in duration, eliminated 4 positions for annual savings of approx. $200k

while increasing support capability to 150%.

• Implemented executive level administrative information flow project; efficiency increased by 25% and 500+

annual man hours saved.

• Provided collaboration with 30+ separated information management offices and real time management of vital

classified web based data sites in support of 23,000+ personnel during deployment to Bagram, Afghanistan.

Manager/Lead Instructor, IT and Admin Support – USAF, IT/Comm Division, Tokyo Japan 6/2000 to 6/2004

• Supervised level I and II IT call center help desk technicians providing support for 5,400+ end users and

systems.

• Managed IT administrative office of 5 individuals and Senior IT technical support instructor

• Communicate network status and system metrics with recommendations for project schedules and scope.

• Escalated level III support and network administrator requirements coordinating between users and technicians.

• Communicated at all levels to include executive and end user personnel to ensure 100% technical

understanding.

• Ensured 100% accessibility while meeting full compliance in government system and security requirements for

Active Directory, Exchange, and desktop PCs.

Project Management Highlights:

• Designed/implemented new IT training center to include coordination of resources, creation of simulated

network environment and instructor curriculum to annually train 175+ level I IT technicians; increased IT support

2200%

• Provided direct leadership coordinating 20 teams, during emergency network restoration following a virus

infection, to identify and cleanse 690 computers within 6 hours; 0% security loss and minimal user interruption.

• Implemented Remedy ticket tracking system; 96% average for 3,700+ annual trouble tickets 3 day closure.

• Utilized communication skills to liaison with customers of all levels of expertise and identify technical issues.

• Achieved 99.84% network reliability with timely response, effective backups and proactive maintenance.

EDUCATION AND TRAINING

Bachelor of Science, Management Information Systems

Bellevue University, Bellevue, Nebraska

Dated: 2 Apr 2013

ROBERT W. SANDERS

******.*.*******@*****.*** • 480-***-**** • 22128 Braddock Place, Boca Raton, Florida 33428

Associate of Applied Science, Criminal Justice

Associate of Applied Science, Information Management

Community College of the Air Force, Montgomery Alabama

Certification, Project Management Professional (In Progress),

University of Arizona / Project Management Institute

Certification, Six Sigma Green Belt, Six Sigma Black Belt and Six Sigma Lean (In Progress)

Villanova University, Villanova, Pennsylvania

Microsoft Office Suite, Sharepoint and Project

University of Arizona / USAF technical schools

Cisco Certified Network Associate (CCNA) Course

Network+ Certification Course

Global Knowledge, Chicago, Illinois

Designing a Microsoft Windows Server 2003 and Active Directory Infrastructure

Implementing and Managing Microsoft Exchange Server 2003

Microsoft Learning, Redmond, Washington

Dated: 2 Apr 2013

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