Customer Service Sales
Resume:
Howard Kerr
*** ********* ***** ******: (***) ***-
Lake Park, Fl 33403
Email: ************@*****.***
Customer Service - Account Executive
STRATEGY LEADERSHIP PERFORMANCE
Accomplished, top-performing Account Executive specializing in solutions
based consultative selling and providing exceptional Customer Service.
Committed to achieving organizational and project objectives by
implementing effective strategies and communication with team members,
clients and industry professionals.
Proficient in leveraging existing networks, proactively identifying and
managing new accounts. Excellent communication, presentation and customer
service skills. Speaks and understands Spanish.
Areas Of Expertise
Customer Service Competitive Intelligence Consultative Selling
Strategic New Business Development Problem Resolution
Planning/Analysis Integrity-Based Selling Product Expertise
Industry Networking Up-Selling Project Management
Marketing
Key Skills Assessment
Strategic Key Accounts Performance - Develop and implement strategic and
tactical sales and marketing strategies to aggressively develop new
accounts. Consistently apply practical sales approach designed to always
drive revenue increases.
Business Building - Proven ability to build new and established business
and to leverage untapped potential to maximize sales opportunities. Lead
and build internal teams through the exchange of knowledge, experience, and
goal sharing to optimize strategies and drive sales.
Leadership - Creative and resourceful, dedicated to the promotion of
company services through various strategies, and capable of leading
projects and personnel in administrative and operational endeavors.
Professional Experience
Decorating Manager and Purchaser Oct.
2000 - Present
Christopher's Creative Designs, North Palm Beach, FL
. Oversee client accounts and make recommendations for seasonal and
special events
. Assess client needs and preferences and provide strategic planning to
achieve client goals
. Engage in consultative selling of decorating contracts and supplies
. Interview and assist in selection of new employees; train new
employees for specific departments
Recruit and manage contract employees for special projects
. Manage client projects from sales to quality implementation for
ultimate customer satisfaction
Determine market buying trends and purchase supplies and inventory
accordingly
. Supervise in store selling and customer service.
Verification Specialist
April 2004 - Oct. 2005
Wackenhut National Research Center, Palm Beach Gardens, FL
. Researched data on the web
. Transmitted correspondence and verification requests
. Verified past and present employment
. Confirmed educational achievements
. Documented and reported findings.
Shipping Coordinator
June 2001 - Dec. 2001
Walgreen's Distribution Warehouse, Jupiter, FL
. Inspected shipment for damages
. Processed and documented shipping orders
Howard Kerr, Page 2
. Ensured that trucks were loaded with correct merchandise
. Assisted in the implementation of training course for new recruits.
Customer Service Representative Oct
.1993 - Oct. 2000
Christopher's Creative Designs, North Palm Beach, FL
. Assessed customer needs and preferences
. Assisted in planning customer events and decoration requirements
. Listened and resolved any customer conflicts
. Traveled to customer's homes and presented new ideas
. Resolved any customer conflicts or miscommunications within the
company.
Education
Palm Beach County School Of Arts, Diploma, Communications Graduate
West Palm Beach, FL
Recognized as "Easiest to get along with"
Palm Beach Community College, Associates of Arts Degree
References available upon request
Contact this candidate