Manager Customer Service

JOANN MARSHALL

404-***-**** Stone Mountain, GA

**************@*********.***

Accomplished HR/Payroll Business Partner with Strong Business Acumen

Experienced Payroll Manager and Human Resources Management Systems with

strong analytical, technical, and project management skills. Key areas of

experience include extensive knowledge of payroll processing, taxes,

general ledger, time attendance and garnishments. Past and current

positions have required me to be a key player in implementation of systems

upgrades and conversions.

Payroll and Accounting Systems

ADP HRB ADP ReportSmith

Ceridian Time & Attendance

Oracle ADP General Ledger ADP PayeXpert

/ Enterprise V5

EZ Labor Manager/ETime Ceridian Esource/Insync PeopleSoft

Microsoft Office (Intermediate) White Plains

ADP Reporting

PROFESSIONAL EXPERIENCE

CSM Bakery Products, Tucker, GA

2012 - 2013

Bakery Products Manufacturer

Sr. Analyst, Financial

. Summit biweekly payroll for processing to ADP according to payroll

schedule.

. Process additional pay and benefit adjustments for biweekly employees as

requested by HR.

. Audit and prepare payroll for review by payroll manager.

. Provide excellent customer service to plants located in Massachusetts,

Texas and Kansas

. Process weekly and biweekly journal entries using ADP General Ledger.

. Process biweekly expense reimbursement.

. Ensure accuracy of check distribution for corporate and plant employees.

. Report monthly labor statistics to the U.S. Bureau of Labor Statistics

for California and Massachusetts. .

. Handle stop payments via online banking system.

. Process final payments for terminations or adjustment via ADP Total Pay

Card.

. Submit and review daily wire transfers, confirmation and payment advice

from ADP to the finance department.

. Process garnishments, tax levies and child support orders.

. Create and distribute termination letters for all wage assignments or

child supports.

. Verify 401K funding from Wells Fargo.

. Handle special projects assigned by Payroll Manager.

ANGELICA TEXTILE SERVICES, Alpharetta, GA

2010 - 2012

Textile and Linen Management Provider

Payroll Analyst

. Process non-exempt employee payroll data for west coast service centers.

. Set up deductions for weekly and biweekly employees as requested by the

Human Resource department.

. Summit weekly and biweekly payroll for processing to ADP according to

payroll schedule.

. Process additional pay and benefit adjustments for weekly and biweekly

employees.

. Audit and prepare payroll for review by payroll manager.

. Provide excellent customer service to 13 service centers.

. Process monthly union payments.

. Process weekly and biweekly expense reimbursement.

. Handle check distribution for corporate office.

. Maintain employee's tax and direct deposit changes.

. Handle stop payments via online banking system.

. Calculate manual checks as requested.

. Produce and develop reports for service centers, HR and finance.

. Handle updates/changes to ADP eTime.

. Maintain integrity of data entered at the service center level.

. Develop and process severance payment schedules.

. Upload and audit general ledger account via Oracle.

. Provide payroll funding to Corporate Treasurer.

. Provide weekly hours to field to assist with OSHA reporting.

. Assist with year-end processing.

Key Accomplishment: Streamline union processing from 2 weeks down to 3 days

and implemented training for field support on new payroll system.

OCTAPHARMA PLASMA, INC., (formerly Life Therapeutics), Clarkston, GA

1999 - 2009

Biotechnology Company

Payroll Manager

HRMS

. Manages, maintains, and ensures complete, accurate, and confidential data

for over 1500 active employees within the HRMS and payroll system.

. Assist in the identification of new HR needs and software products;

perform analysis, develop suggestions to complex or unusual problems

relating to special management studies for company-wide HR administrative

programs; develop/maintain strong working knowledge of HR system to

effectively utilize its capabilities; provide end-user training/support.

. Successfully completed the conversion of a new HRMS and Payroll System,

by utilizing my vendor management skills.

. Provided training to managers prior to the go-live date for EZ Labor

Manager and new time clock.

. Designs, develops and produces standardized and ad-hoc management reports

using the HRMS; including but not limited to headcount, benefits,

overtime, time-off accruals and attendance reports.

. Construct reports for various human resources compliance related

requirements, responsible for ensuring data integrity by assisting with

system maintenance and system audits and recommending process changes to

improve effectiveness.

. Prepares statistical summaries and special reports from the HRIS system

involving pay grade and performance data, payroll information, EEO/AAP

data and other employee information.

. Develop queries, reports and spreadsheets for management.

Payroll

. Oversee and coordinates the production of all biweekly payroll including

special compensation allowances such as living quarters, car allowance

and bonuses.

. Plans, schedules and administers payroll for over 1500 employees in

Alabama, California, Georgia, Nevada, Utah, Florida, North Carolina and

South Carolina.

. Oversee the supervision of personnel, which includes problem resolution

and evaluates performance.

. Manages the development, implementation and administration of payroll

records, systems, and procedures.

. Work with external auditors to implement and maintain all necessary

controls.

. Compiled payroll data as requested by state, federal and local agencies

for processing of garnishments and wage assignments.

. Ensures timely reporting and payment of employer and employee taxes,

premiums, and miscellaneous withholdings to appropriate agencies.

. Completes the preparation and maintenance of disbursements, reports and

statistics for government agencies.

. Oversee and ensure timeliness and accuracy of system maintenance

including personnel addition/change audit, system control maintenance,

preparation of quarterly payroll tax returns, preparation of tax forms

and year end payroll tax reports and monthly bank statement

reconciliation.

. Complete month-end closing process including preparation, analysis and

interpretation of monthly financial statements and related payroll

schedules. Prepare monthly payroll accrual for accounting.

. Complete year-end accounting projects including profit plan, audit and

tax schedules.

SEROLOGICALS CORPORATION, Norcross, GA (Acquired by Life Therapeutics)

1999 - 2004

Biotechnology Company

Payroll Supervisor

. Supervised and coordinated activities of payroll administrators.

. Managed the payroll process for the corporation to ensure compliance with

company policies, government regulations, and tax codes.

. Oversaw the entire biweekly payroll process, including processing of

benefit adjustments, timesheets, calculation of pay, and creation of

paychecks.

. Handled the distribution of paychecks/vouchers and arranged direct

deposit programs.

. Established auto pay program for reimbursement of travel expenses.

. Processed Canadian payroll for 300 hourly and salaried employees.

. Prepared and submit union payments to Canadian agencies.

. Direct point of contact between facility and corporate office.

. Prepared audit and ad-hoc reports to verify data integrity.

. Compiled payroll data as requested by state, federal and local agencies

for processing of garnishments and wage assignments.

. Submitted 401K and flexible spending reports to third-party vendor.

. Participated in conversion and implementation projects of the Payroll and

Human Resources systems.

Key Accomplishment: During my 10 year tenure with OPI, I increased direct

deposit enrollment from 65% to 95% participation saving the company over

50K in fees.

EDUCATION

University of Phoenix, Phoenix, AZ, 2006

BS - Information Technology

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