Quality Assurance Control

KAREN CHUNG

**** ***** ***** **. ****, Home: 647-***-****

Markham, Ontario Mobile: 647-***-****

L6C 0H7, Canada Email: *******@*****.***

EDUCATION:

Sept 12 – Present

Facility Management Administrator (FMA) Designation, Toronto, Canada

Enrolled in FMA Designation with BOMI International

Sept 11 – Present

LEED GA, Toronto, Canada

Enrolled in Green Associate program towards LEED AP certification

Sept 03 – May 08

University of Toronto (St.George), Toronto, Canada

B.A. (Honours) in Urban, Economic & Environmental Geography specialist & Geographic Information System

Related Courses: Environmental Assessment, Advanced Geographic Information System, Cartography, Advanced

Urban Geography, Environmental Remote Sensing, Environment and Health, Statistics, Environmental Planning &

Management, Research Design & Project Management.

RELEVANT SKILLS:

Data Analysis and Research Techniques:

Tracks and analyze energy consumption statistics and energy cost.

Utilizes various statistical analysis methods in energy consumption analysis on a day-to-day basis at work.

Applies querying, analyzing and developing statistical output in SQL database.

Familiarizes with database management, creation and manipulation of large and sensitive information.

Develops a quantitative air quality monitoring research through fieldwork and extensive research.

Provides research support on environmental issues projects.

Maintains and organizes data set library constantly.

Communication and Interpersonal:

Displays m y communication skills through staff meetings and meetings with clients.

Presents knowledge on new software to the team through a thorough presentation.

Communicates with students and parents through my r ole as a piano and theory teacher.

Teamwork:

Team player with ability to work with a variety of simultaneous goals and issues and adapt to changing priorities.

Leadership:

Leads students in individual, group piano lesson and coordinates music theory class es.

Motivates students to complete weekly tasks.

Language:

Bilingual in English and Chinese (Cantonese), fluent in Mandarin Chinese.

WORK EXPERIENCE:

Apr 10 – Present

Environmental Specialist, SNC-Lavalin O&M Inc., Technical Services,

Toronto, Canada

Compiles environmental data as required by the client and regulatory authority to be submitted regularly.

Recognizes, evaluates and implements policies to ensure awareness and compliance with environmental

requirement.

Supports the operations management groups and field staff in regards to designated subject matter.

Performs quality assurance management through site inspections and environmental auditing.

Conducts ongoing education related to regulatory changes in environmental legislation and requirement s, and

incorporates this knowledge into business planning.

Organizes monthly meeting with the strategic client units to discuss any new environmental issues and

implementation.

Have considerable experience of internal audit and due diligence principle on environmental standard

(ISO 14001:certification)

Leads internal audit, external audit, and government inspections

Involves in programs such as 3R+ program, E-waste, Environment Week, Sustainability Committee

Involves in building certification such as BOMA and LEED by providing my technical background/knowledge

Nov 08 – Mar 10

Energy Utility Analyst, SNC-Lavalin O&M Inc., Energy Tracking & Analysis,

Toronto, Canada

Tracking, reporting and auditing of valuable energy cost and consumption statistics.

Collect energy utility information and input data into Helios and EnergyCAP system.

Generate technical reports from Helios and export them into Excel for further analysis on a monthly basis.

Analyze various types of data, reporting on cost and consumption trends for the strategic client units (SCU).

Design different formats of technical reports depending on the need of the clients.

May 08 – Sep 08

Summer Trainee (level 4), City of Toronto, Toronto Environment Office,

Toronto, Canada

Involved in the City s Request for Proposal (RFP) of the Analysis of Toronto s present and future weather system

patterns and alternatives to climate modeling.

Examined data obtained by performing quality control and quality assurance.

Screened plotted all data, analyzed data, and identified any continuity issues.

Provided data support for the NPRI report of 2007.

RELEVANT PROJECT WORK:

June 08 – July 08

Meteorological Data Analysis of the GTA & Climate Change Adaptation,

Toronto Environment Office, City of Toronto

Located all meteorological stations in the GTA and geographically mapped them by using ArcGIS.

Conducted a statistical analysis on historical meteorological data of the GTA for climate change adaptation plan.

Implemented GIS skills in creating various maps of meteorological stations and its dataset.

Applied statistical analysis to find moving averages of climate and precipitation data.

Assessed all collected environmental data for quality control.

Clean Road to Clean Air Project, Joint Project with Toronto Transportation Services, July 07

Toronto Environment Office, City of Toronto

Collected data promoting the use of sweeper trucks in different regions of Toronto hoping to reduce levels of PM 10

and PM2.5 particles in the atmosphere.

Performed tests using DustTrak Monitors at 3 different levels where stationary and mobile tests were performed.

Manipulated collected data using Microsoft Excel and Microsoft Access.

Submitted data acquisition and analysis to senior air quality specialists and transportation engineers for the use in

the final proposal for the protocol of sweeper truck and greenhouse gas emission (GHG) .

Utilized extensive research skills on trucks and emission factors and provided quantitative and qualitative data

and information for possible solutions to air quality issues.

COMPUTER SKILLS & ABILITIES:

Operating System:

W indows, Macintosh

Environmental Audit & Energy Tracking Software:

EHS Auditor

EnergyCAP (SQL)

Technical Software:

Microsoft Office Suite, Microsoft Project, Microsoft Visio

Database/Spreadsheet Software:

Microsoft Access (SQL query)

Microsoft Excel (Excel Level 3 training), eActuate Spreadsheet Designer

GIS & Remote Sensing Software:

Cartographic and Geographic Information Systems (GIS) Software: ArcView 3.2 (Spatial & 3D Analyst), ESRI

ArcGIS (ArcMap & ArcCatalog), ArcInfo, MapInfo

GIS Spatial Analysis (modeling and data query), PCI Imagework

Design Software:

Adobe Creative Suite (Adobe Photoshop), AutoCAD

Programming Software:

Good understanding of Visual Basic Language

VOLUNTEER EXPERIENCE:

Sept 00 – June 03

Front Desk Receptionist, Town of Markham, Markham, Canada

Complied and updated the Town of Markham s community database;

Assisted phone-ins and walk-ins with information about the town and community.

ACHIEVEMENT/ EXTRA CURRICULAR ACTIVITIES:

Member of the Ontario Centre for Green Building Design and Development

Certified CPR First Aid.

Holds a valid Ontario driver s license – Class “G”.

Awarded as a member of the International Year of Volunteers for four years in 2000 -2003.

Completed RCM Grade 10 Piano with Honour and Grade 4 Theory with First Class Honour.

Enjoys traveling, cycling, snowboarding, hiking, and exercising.

Completed Scotiabank W ater Front s annual Half-Marathon run in 2009, 2010, Marathon finisher in 2011.

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