Customer Service Manager

HALINA FARRELLY

** ******** ******, ***********, ** 06033

860-***-**** . *********@***.***

Motivated manager and skilled relationship-builder with over 20 years of

experience in the hospitality, retail, and financial management industries.

Strong supervisory and organizational skills, with experiences in various

aspects of accounting management, financial reporting, internal and

external auditing procedures and project management.

EXPERIENCE

PRA DEVELOPMENT, DBA HYATT HOUSE, WINDSOR, CT

Staff Accountant, February 2012 to present

Responsible for all accounting of the Hyatt House hotel including balance

sheet reconciliation, bank reconciliations, P & L statement preparation,

and income and cash verifications as well as all accounts payable

processing. Experience in QuickBooks Online Plus. Responsible for

performing internal audits of the hotel.

L'OREAL DESIGNER FRAGRANCE, INC., FARMINGTON, CT

Retail Sales Specialist, November 2011 to present

Ralph Lauren, Giorgio Armani and YSL Increase sales efforts for at Macy's

Westfarms Coordinate all communications between the brands and the store.

HAMPTON INN & SUITES, FARMINGTON, CT

General Manager, June 2009 - April 2010

Direct and manage all phases of multimillion dollar hotel construction.

. Supervise project engineers, foremen, and laborers

. Hire and train all hotel staff in preparation for opening

. Coordinate materials delivery and communicate project status to various

stakeholders

. Develop yearly business plan, annual budget, and periodic forecasts in

accordance with parent company's profitability goals

HOMEWOOD SUITES BY HILTON, GLASTONBURY, CT

General Manager, October 2008 - June 2009

Direct and manage all hotel operations, including customer service,

personnel management, stakeholder communications, and financial planning.

HILTON GARDEN INN, GLASTONBURY, CT

Assistant General Manager, April 2008 - October 2008

Manage daily hotel operations, including personnel management and training.

Assist general manager with financial planning, human resources

administration, accounting, and customer service operations. Served as

interim General Manager at the Hilton Garden Inn in Edison, NJ.

Front Office Manager, September 2007 - April 2008

Oversee all guest services operations, including reservations and front

office management. Hire, train, and develop staff members while emphasizing

customer service and operational success.

Team's customer service scores exceeded Hilton brand's average benchmark

Administrative Manager, February 2006 - September 2007

Conduct all human resources administration operations, including

timekeeping, data maintenance, benefits, workers' compensation, and ADP

payroll management, for two hotel properties. Assist General Manager with

weekly accounts payable.

. Member of Hersha Northeast Region training team - educated staff on

harassment and work environments

. Employee of the Year, 2006

FILENE'S, MANCHESTER & WEST HARTFORD, CT

Account Specialist, October 2000 - February 2006

Increase sales efforts for Ralph Lauren and Giorgio Armani accounts at

Buckland Hills and Westfarms malls in Connecticut.

HERMES OF PARIS, INC., NEW YORK, NY

Regional Account Executive, October 1994 - November 1995

Manage all retail accounts in the New England, New York, and Mid-Atlantic

markets.

. Communicate with retailers to increase net shipments

. Manage orders for national accounts, including Saks Fifth Avenue, Neiman

Marcus, and Barneys New York

. Coordinate nationwide sales and marketing efforts with other regional

executives

. Prepare annual financial documents and forecasts for executive committee

JEAN PATOU, INC. (incl. ROCHAS PARFUMS & CARON PARFUMS), NEW YORK, NY

Retail Sales Specialist and Account Executive, September 1992 - October

1994

Manage all retail accounts in the New England, Cleveland, Pittsburgh, and

upstate New York markets.

. Communicate with retailers to increase net shipments

. Develop Annual Management Review Report, including business analyses and

projected sales, for CEO and COO

BOSTON SAFE DEPOSIT & TRUST, BOSTON, MA

Quality Control Analyst, October 1989 - March 1992

Coordinate, prepare and distribute monthly Controller's report to Board of

Directors. Assist with periodic audits of Domestic Custody areas, including

bank vaults in New York and Boston, per federal regulations.

MERRILL LYNCH, PIERCE, FENNER & SMITH, INC., BOSTON, MA

Financial Consultant, February 1988 - May 1989

Account management, portfolio analysis, and other financial planning

services for MLPFC clients.

MOSELEY SECURITIES CORPORATION, BOSTON, MA

Retail Broker, December 1987 - February 1988

Provide full range of financial planning services to client base, including

account management, portfolio analysis, and market trend identification.

Unit Trust Trader/Wholesaler, June 1987 - December 1987

Identify and sell available trust inventory, develop internal and external

broker relationships, and generate daily trading volume of $300,000.

Received Series 7 and Series 63 stock broker licenses.

EDUCATION

NORTHEASTERN UNIVERSITY, BOSTON, MA

Bachelor of Science in Business Administration, 1987

Concentration in Marketing

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