Quality Assurance

Theodore C. Herrmann

Cell Phone: 860-***-****

E-Mail – *******@*******.***

OBJECTIVE: To work with an organization’s team to strive for zero customer escapes for processes and/or product

produced. Organizations can produce 100% conforming processes/product 100% of the time if we strive to make the

quality system robust enough to ensure capturing every opportunity before release to internal and/or external

customers. I effectively construct team based quality solutions of best practices and maintain alignment of quality

system requirements.

SUMMARY OF QUALIFICATIONS - WORK EXPERIENCE

PDS TECHNICAL SERVICES – MARCH 2011 TO PRESENT & FEBRUARY/MARCH 2009

2011 – PROGRAM MANAGER, SUPPLIER DEVELOPMENT – contracted to Gulfstream Corporation (GAC) to work

with Gulfstream Supplier base to coach, train in Best Practices, Lean Manufacturing, and AS9100,

AS9102, AS9103 requirements. Work with Program buyers and engineering groups to ensure

product/contract requirements are clearly defined, understood and incorporated in supplier programs to

ensure 100% conformance to customer requirements and deliverables by auditing processes, finding

improvements and aligning customer requirements w/ supplier QMS. Developed Progressive Audit

System – a Systematic approach to Supplier Qualification and continuation for meeting customer

requirements. Developed strategic AS9103 Variation Management training program w/ associated tools

for effective control planning processes for supplier base. Experience with MiniTab Quality Companion 3.

2009 – CONSULTANT – Developed technical requirements for GAC Field Service Representative Program

covering AS9100, AS9102, AS9103

SUPPLIER QUALITY REPRESENTATIVE, SPIRIT AEROSYSTEMS, KINSTON, NC – MAY 2010 TO MARCH 2011

Work Supplier Development initiatives relative to the AIRBUS Quality Management System

Requirements. Ensure supplier quality systems are appropriately aligned with unique Airbus/Spirit

quality system/product requirements to ensure supplier quality systems reduce the potential chance of

non-compliant requirement pass-thru. Effectively develop policy/procedure enhancements to ensure

proper flow-down of specific deliverables to supply base. Cover suppliers producing metallic components

and composite materials. Ensure quality requirements are developed and maintained. Cover suppliers

across US, South Africa, Malaysia and Costa Rica. Process First Article products in accordance with

Airbus, Spirit, and AS9102 requirements. Ensure Process Improvements and applicable AS9103 Key

Characteristic processes are progressive and work to reduce cost, reduce the cost of poor quality and

improve delivery thru-put and tact times. Reason for Renewing search – company policy change effective

10/04/10 disallowing a Work from Home agreement - forcing a 180 mile round trip daily commute when

not in travel status.

QUALITY MANAGER 03/10 – PRESIDENTIAL AIRWAYS – MOYOCK, NC – MAY 2009 TO MAY 2010 – ISO LEAD 05/09

Effectively implemented ISO/AS9110 compliant quality management system relative to FAR 135/145

program in < 6 months. Drove culture change to effective RC/CA to reduce customer/regulatory quality

escapes. Developed Audit criteria for Calibration, QMS, ISO/AS inclusive of Software Control and Supplier

Development. Drove Lean Business methodologies to decrease waste in the value stream while

increasing throughput. Provide training criteria and/or presentation of material of all requirements

developed for the QMS. Coached Sr. Management on ISO/AS systems needs, roles and responsibility

processes. Key participant in developing GUI for end-user access to the Document Control System.

Reason for Leaving – Company was bought-out and relocated to Melbourne, FLA

PRATT & WHITNEY AIRCRAFT, E. HARTFORD & MIDDLETOWN, CT.

JANUARY 2004 – DECEMBER 2008 - SUPPLIER QUALITY ASSURANCE REPRESENTATIVE - NORTH CAROLINA/VIRGINIA.

Audited to AS9100, AS9102, AS9103, ISO 9001:2000, ASQR-01 and numerous other aircraft engine OEM

and Repair Station requirements, procedures, and specs . Managed 22 Designated Quality Reps at 8

supplier companies to ensure contract requirements were properly flowed and adhered too. Contract

Review and Contract Compliance Training to all suppliers to ensure proper and robust contract review

process. Reduced quality escapes from 70 to 100% across my supplier base. Developed 100% paperless

Field Rep program for the mid Southeast region.

Assisted in developing Relentless Root Cause and effective Corrective Actions to improve Defective Parts

Per Million (DPPM) objectives. Worked with suppliers utilizing Lean Six Sigma Tools & Methodologies to

reduce cost of poor quality & improve processes, inclusive of Preproduction Advanced Planning (PPAP),

Failure Mode Effects Analysis, Gage R&R’s, First Article Inspection validations, etc. Left via Work Force

Reduction.

SEPTEMBER 2003 – JANUARY 2004 - ISO ELEMENT 9 – PROCESS CONTROL TEAM LEADER

Theodore C. Herrmann

Lead Manufacturing Team consisting of Mfg Engineering, Tool Control, Design Engineering, and Quality

Engineering as we worked to develop robust procedures for Process Development, PPAP preparation,

ensuring Management Gate Reviews for Process Capability for new and existing hardware. Developed

procedures for Transition Standard Work, Manufacturing Standard Work and Quality Standard Work.

Developed Procedures for Outsourcing of Temporary Off-Load of Hi Peak demand as well as Machine

down time to ensure uninterrupted processes and on-time deliveries.

APRIL 2002 – JANUARY 2004 - QUALITY ARCHITECT - PUBLICATIONS AND CONTRACT REVIEW – MANUFACTURING OPS

Technical Procedure Writing, ISO technical coordinator software control, project team leader,

Manufacturing Division Process Planning Procedures Owner/Author, International Aero Engines / Foreign

Military Sales Contract Coordinator. Developed procedures/technical requirements in conformance to

AS9100 requirements. VBA applications developer, Visual Basic, Ileaf Publishing, Adobe Photoshop,

Unigraphics Applications,

Training Module development/presentation for effective implementation of procedural requirements.

2001 – TO APRIL 2002 QUALITY ASSURANCE ORGANIZATION – QUALITY AUDIT & QUALITY PROCESS PLANNING –

JULY

Audited Inspection Processes for proper methodologies, inspection techniques, inspection tooling,

Developed Quality Process plans to ensure work instructions were detailed and accurate to 100%

conformance to all customer/engineering drawing requirements. Reduced scrap 100% on JT9D

Combustor by improving work instructions to eliminate guesswork for unfamiliar operators/machinists.

Theodore C. Herrmann

MIDDLETOWN ADULT EDUCATION, MIDDLETOWN, CT. 1999 THROUGH 2002

FALL SEMESTER

Instruct students in EXCEL from introductory to complex MEGA-FORMULAS, Basic VBA coding

CONTRACTED TO JDS UNIPHASE, BLOOMFIELD CT. DECEMBER 2000 THROUGH AUGUST 2001

Visual Basic for Applications developer - Spreadsheet Analyst – developed VBA modules for pre-existing applications.

Developed On-Line Training Manual for KRONOS time accounting system.

THE HARTFORD, HARTFORD, CT. 1998 THROUGH JUNE 2000

APRIL

Developed EZLETTER applications for printed output of Quote Letters and other mass mailings, utilizing MICROSOFT

OFFICE applications, COBOL 370, IMS, MVS, EASYTRIEVE, JCL

CONNECTICUT SPECIAL DEPUTIES, NEW BRITAIN, CT 2000 THROUGH OCTOBER 2000

FEBRUARY

Legislative Liaison - Coordinated communications between legislature and eight Sheriff’s Depts.

MIDDLESEX COUNTY SHERIFF’S DEPARTMENT, MIDDLETOWN, CT. NOVEMBER 1993 THROUGH APRIL 1998

Payroll Administrator - Budget Control Officer – Juvenile Court Operations Supervisor; Created database applications for

statewide annual manpower forecasting. Training coordinator

PRATT & WHITNEY AIRCRAFT, EAST HARTFORD, CT. MAY 1992 TO MAY 1993

Professional Driver - Operated tractor-trailer and coach bus License: Ct. CDL Class A – Layoff due to Restructure

PRATT & WHITNEY AIRCRAFT, MIDDLETOWN, CT. SEPTEMBER 1978 TO MAY 1992

Inspector Quality Assurance, Corrective Action Team Leader, Inspection Process Planning, Process Auditing – Developed

spreadsheet applications for Statistical Process Control Analysis – Reassigned May 1992 due to restructuring.

SPECIALIZED EDUCATION

PRATT & WHITNEY AIRCRAFT

Certified Laboratory Control at Source Representative Certificated for Forgings, Castings, Mills

ACE Associate Level II (Green Belt Equivalent) – Value Stream Mapping (VSM); Total Preventive Maintenance (TPM) –

ACE is United Technologies/Pratt & Whitney’s Six Sigma Program for Achieving Competitive Excellence .

Facilitator/Team Leadership Training, Non-Destructive Testing Training, FPI, Mag Particle etc. CMM training, Process

Certification, Relentless Root Cause Analysis, Audit Criteria, Numerous inspection training courses, i.e.; welding, gear,

clean room, etc. 40 Hour Hazardous Materials Training,

AMERICAN SOCIETY FOR QUALITY

Certificate of Completion Certified Quality Engineer

THE HARTFORD INSURANCE GROUP

COBOL Programming, COBOL 370, MVS, IMS, JCL, Microsoft Office applications, and numerous other programming

applications

MIDDLESEX COUNTY SHERIFF’S DEPARTMENT

Supervisor training skills, Lotus SmartSuite applications, Microsoft Office applications

FORMAL EDUCATION

Villanova University – Lean Six Sigma Black Belt Certification – Completed – 96.2 GPA

University of Hartford - Curriculum

Bachelor of University Studies

MIDDLESEX COMMUNITY COLLEGE, MIDDLETOWN, CT. – ASSOCIATES DEGREE W/ HONORS

General Studies -- Business 3.8 cum

Info Systems 3.7 cum ; Graphic Design – Quark Express, Photoshop, Illustrator

MARQUETTE UNIVERSITY, MILWAUKEE, WISCONSIN

School of Journalism 3.8 cum

AWARDS RECEIVED

Letter of Appreciation – 2010 for Implementation of an Effective & Compliant ISO9000-2008 Quality

Management System

Eagle Award – 2006 Pratt & Whitney for reduction in supplier escapes by 85% in one year.

Eagle Award – 2003 Pratt & Whitney for Outstanding Work Performance supporting critical customer

requirements

Letter of Appreciation & Award- for preparing Quality Program Plan & Contract Flowdown requirements in

Theodore C. Herrmann

support of International Aero Engines ASCEP Audit

Letter of Commendation - for job performance -- Middlesex County Sheriff’s Department

Letter of Appreciation - for job performance from the Quality Organization -- Pratt & Whitney – Middletown

PROFESSIONAL MEMBERSHIPS

• American Society for Quality – ASQ (Due to extensive travel, I have let this membership lapse as

meetings were too difficult to maintain a value added presence.)

• OASIS (On-Line Aerospace Supplier Information System) – review/troubleshoot customer applications as

developed for membership use.

REFERENCES

Available upon request.

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