Customer Service Representative
Resume:
Kenneth F. Murray
Brooklyn New York
**********@*****.***
Objective: To obtain employment as a Customer Service Specialist with in a
dynamic company.
Highlights:
Over 10 years of highly successful, professional experience in
Customer Service.
Proven ability to excel in stressful environments and open to
shift work.
Self-motivated, proactive and confident in making independent
decisions.
Knowledgeable in Microsoft Office and internet savvy.
Experience:
STAPLES, Brooklyn, NY
Customer Service Representative
1992 to 2013
Answered inbound phone calls from Staples Customers.
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Placed orders from our wide range of product offerings,
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including Office Supplies, Furniture, Technology Products,
Facilities and break room supplies, print and promotional
products.
Ensured each Customer receives outstanding service by
•
mystery shop standards.
Maintained awareness of all promotions and advertisements.
•
Executed the daily operational, day-to-day goals and
•
priorities assigned by store management.
Assisted in the training and development of peers.
•
Uphold merchandising and store cleanliness standards.
•
Participated in the processing of new shipments and help
•
the team to keep the receiving and back stock area clean
and organized.
Conscious of shoplifting activity.
•
Aid customers in locating merchandising in store,
•
staples.com. as well as, processing special orders
Education:
Community Bible Institute and Seminary
Bachelor of Theology Education
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