Customer Service Manager
Resume:
Lutherville, Md. *****
************@*******.***
Dawn Boebel
Objective To find an opportunity to utilize my skills in
customer service, management, and operations.
Experience 2011-2013 Shoprite Timonium, MD
Cashier and Shoprite.com
Ring up customers, apply coupons, discounts, and
accept payment.
Answer questions and resolve issues.
Prioritize orders by pick-up or delivery time.
Download order to handheld scanner, shop, upload to
computer, export to register, finalize paperwork.
Call customer for substitutions, make substitutions
and complete order accordingly.
Occasionally train new cashiers.
2004-2011 Garon's Ethan Allen Towson, MD
Housekeeping
Cleaned large furniture store by dusting,
vacuuming, cleaning glass, emptied trash, and
mopped floors.
Restocked coffee station.
Cleaned three bathrooms, kitchen, and back offices.
Disinfected phones and other surfaces to maintain a
healthy working environment.
Removed trash from store to dumpster.
1997-1999 Pet Valu International Parkville, MD
Store Manager
Greeted and assisted customers with product
selection.
Informed customers of sales and promotions.
Rang up customer's orders.
Created weekly employee schedule.
Helped with staff training.
Performed banking duties.
Recorded inventory counts and made adjustments when
needed.
Unloaded weekly supplies and restocked store
shelves.
Displayed signage and kept a clean store.
1987-1996 T.C.B.Y (The Country's Best
Yogurt) Timonium, MD
Store Manager
Interviewed, hired, trained, and terminated
employees.
Greeted customers, took orders, served them and
accepted payment
Made menu items including specialty items such as
pies and cakes.
Did a bi-weekly schedule.
Received weekly delivery and put away all items.
Did a visual inventory and ordered supplies.
Did daily banking and made cash drawer for team
members.
Called service companies for repairs on equipment.
Won an intra-store contest among five stores.
Prize was a one week trip to Florida.
Consistently earned above average to excellent
health department reports.
Maintained payroll and labor costs within target
range.
Education 1984-1988 Towson University Towson, MD
B.A. International Studies
Spanish, German, and Russian (not fluent).
Interned for Sister Cities Program in Baltimore
City.
EKG Certification from CCBC (Essex)
Dale Carnegie Management Seminar (1988)
CPR and AED certified.
Interests Travel, bowling, and gardening.
Misc. Held the position of Treasurer for Cromwell Woods
HOA for three years.
References available upon request.
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