Management Quality Assurance

SHAMAYA HOUSE

**** ************* ***** *** *, Baltimore, MD 21234

*******.*****@*****.***

Contact: 347-***-****

PROFILE Detailed oriented and energetic individual seeking challenging position in Business Management, Marketing, or Operations. 8 years combined of Business Management, Diversity, and Operations. Knowledgeable of Consumer Monitoring, Employee Engagement and Event Coordination. B.S. in Marketing with experience in Marketing Tactics and Consumer Relations.

SKILLS & ABILITIES +Management Skills +Organizational Skills

+Conflict Resolution +Records Management

+Multicultural Skills +Computer Literacy

+Accounting Management +Interpersonal Skills

EXPERIENCE WAL-MART STORES, INC. OPERATIONS MANAGER OWINGS MILLS, MD

11/2008-Current

Ensured quality assurance for consumers and staff during store operations. Provided oversight in management, accounting and receivables while increasing profits and margins surpassing company financial goals of $50 million in sales.

• Recruited, developed and trained associates for job specific tasks and arrangement.

• Maintained store effectiveness and sales leading the region in gross revenue of $55 million for 2012’s fiscal year.

• Initiated associate morale activities and events increasing associate productivity.

• Directed special store funded projects including The Children’s Miracle Network and March of Dimes fundraiser raising $5,000 in donations per year

• Restructured company budget regulations increasing facility profit margins.

Drafted informative company diversity plans increasing employee professionalism and productivity.

• Reduced monetary errors and shortages recovering $100,000 from incorrect balancing.

Commended by Regional Management exceeding performance in sales and operational management.

• Maximizing staff productivity with essential associate engagement promoting healthy work environments

• Managed diversity events for the “Women in Leadership”

Interview training classes.

SONY MUSIC ENTERTAINMENT/R.E.D MARKETING REPRESENTATIVE BALTIMORE, MD

3/2011- 9/2011

Selected as a marketing representative to increase online publicity, incorporate fan engagement and advertising services. During the internship, marketing plans were created using grassroots promotion. Merchandising and promotion were implemented to increase artistry presence in the greater Baltimore metropolitan areas.

• Developed plans for online fan engagement and social interactions increasing label artists fan base.

• Introduced specialized clientele marketing with Public Relations and Management.

• Engaged client management to online fan engagement and social interactions of 30,000 prospective consumers.

• Incorporated social marketing and media to advertise artistry showcases.

• Completed physical advertising campaigns for musician showcases and events.

BANANA REPUBLIC RETAIL ASSOCIATE TOWSON, MD

01/2009-12/2009

Greeted customers of the company during their shopping experience. Assisted with consumer shopping and clothing recommendations. Assisted with product replenishment and ordering for store needs.

• Reduced company shrinkage by 50% assisting management with store audits.

• Arranged visual merchandising for consumers to increase consumer purchasing.

• Processed inventory shipments for store replenishment.

EDUCATION MORGAN STATE UNIVERSITY 2011 BALTIMORE, MD

B.S. Marketing

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