Retail Customer Service

“Filomena Pouoa”

***** ***** ****** ***. *, Garden Grove, CA, 92843*C213-***-*****Email:

**********@*****.***

Objective:

A highly motivated professional searching for a challenging position as

a Customer Service Representative with multi-tasked duties and room for

growth. While Making a significant contribution to the success of employer

utilizing strong background and experience from my past employment.

Experience:

10/2012-Present AGR Group

Santa Ana, CA

Energy Consultant

Outbound and Inbound calls. Calling out to certain states helping

customers out and letting them know of the Deregulations that they have.

Their state voted to have Deregulations to where they can now make a

choice on who they want to supply their electricity. AGR Group, is a

license and approve supplier participating in the customer choice

opportunity. Letting them know and understand that they will still be with

their utility company. The only thing we're doing is helping them lower

their rates, and being on a fixed rate then being on an open market rate.

11/2010-08/2012 Goodwill of Orange Count

Anaheim, CA

Sales Associate

Processing wares, processing clothings, processing shoes, processing

COB, running wares, racking out and also pulling. Being on the register

when needed. Doing customer service. Calling for store recovery every 15-30

minutes. Re doing displays every once a month. Making sure that the

customers are satisfied.

03/2008-11/2010 99 Cent Only Store

Fullerton, CA

Head Cashier/Customer Service

Making sure that the entire Cashier’s on the register’s are doing ok

and following protocols. Helping out customers with refunds or exchanges.

Fronting the V.I.P section, Balloon section, Disney section. Making sure

that all register’s are fully filled with Z-tapes, Paper Towels and

cleaning spray. When closing out a cashier at the end of their shift, we

make sure they do their 5-steps before we close them. And when closing

them, no more then 10 minutes. At the end of the night I make sure to close

all the paper work and counting the top and bottom safe to see if the money

are in the right amount.

05/2005-10/2007 Option One Mortgage Corporation

Irvine, CA

Customer Resolution

Running errands to nine different departments: REO, Service Accounting,

Investor Reporting, Loan Payables, Taxes and Insurance, Marketing Research,

Post Sale, Collections and Bankruptcy. Giving them each customer’s check’s

to be posted. Making sure that all batch’s are scanned and keyed in. Going

in the Que’s and keying in all the check’s loan number’s, amount and

payoff’s. Posting special deposit’s. Printing out Tran card’s. Opening

mail’s in the mail room. Printing out MCR check’s and getting them out to

whomever requested these check’s. Typing NSF letter’s and putting them in

the envelope so they can be mailed out to the customer’s in the overnight

mail’s.

08/2002-06/2005 Pizza Hut

Kapolei, HI

Assistant Manager

Responsible for directing the daily operations in the Restaurant General

Manager’s absence. Ensuring compliance with company standards in all areas

of operations, including product preparations and delivery, customer

relations, restaurant maintenance and repair, inventory management, team

management, recruiting and retention of team members, financial

accountability ensuring that the highest quality products and services are

delivered to each customer and other duties as required or assigned.

Contact this candidate