Quality Assurance Project
Resume:
PROFESSIONAL SUMMARY
I am a Principal Consultant, Test Manager, project Manager, Senior Test
Analyst, Test Lead, and Tester. I am currently seeking a
permanent/fulltime position. I have 20+ years of experience in the
Information Technology (IT) industry with a strong emphasis in managing
multiple projects composed of teams of 16 or more testers. Skilled in
test methodology, problem solving and analytical skills, project management
and implementation; business management; test preparation and execution;
people development; strong interpersonal, communication, leadership and
organizational proficiencies. Strong communications with client
interfaces, technical problem resolution, Capability Maturity Model
Integration (CMMI), Product Life Cycle (PLC), Software Development Life
Cycle (SDLC) and Software Quality Assurance Methodologies and Best
Practices. Team player who pays attention to detail and works effectively
with cross-functional team members and peers. Proficient contributor to
your organization.
PROFESSIONAL EXPERIENCE
CIBER Inc. - 12/01/2011 to Current
Currently a Principal Consultant/Contractor Senior Quality Assurance
Test Lead at Blue Cross Blue
Shield of North Carolina (BCBSNC) for their Health Care projects:
. Assist the BCBSNC Testing Team in developing, project planning and
implementation planning strategies, procedures, processes,
templates and QA documents documentation for all QA tools
. Plan, direct, coordinate, assist and report on the team's (System
Engineers, (SE), Business Analyst (BA), and other project personnel
activities (schedules, tasks, status, issues, assumptions, risks,
and bugs/defects discovered)
. Hold planning, status, and project meetings with the BCBSNC
customer and team members
. Manage over 16 Onsite and Offshore QA Testers in India and North
Carolina
. Develop, maintain and implement test documents, reports and
templates for: Project Plans, SOPs, test cases, test scripts and
test data based on business and system requirements
. Coordinate and perform all phases of testing (planning, execution,
unit, agile, functional, system testing, Web Logic, mainframe,
online, batch, white and black box, producing 90-95% error-free
software
. Troubleshoot test issues, recorded test results, and track and
prioritize defects that resulted in code corrections and other
issues with the goal of finding all defects
. Report on and manage all testing aspects of the project software
development to ensure the project and release code delivery
schedules and deploy of code are defect free
. Assist the (BCBSNC) customers in identifying, documenting,
tracking, and managing quality activities within the QA department,
ensuring the computer applications are in compliance with business
requirements and specifications
. Continuously refine quality assurance metrics and propose process
improvement across the IT organization
. Continuously identify opportunities to implement QA Best Practices
for application development, team productivity and quality of
deliverables
. Coordinate CIBER plans in developing, planning and the
implementation of BCBSNC Training package
. Mentor, advise, motivate, train, and reward QA team members in
accomplishing corporate and project goals, thus achieving
established guidelines.
ADECCO Technical - 04/2011 to 06/2011
Successfully completed the ADECCO Principal Consultant/Contractor
System Engineer assignment at
Branch Banking and Trust (BB&T) for their Financial Banking Projects:
. Analyzed Business Requirements and approved for clarification and
testability
. Developed and reviewed Test Plan with QA Analyst
. Developed and reviewed test cases/test scenarios/step-by-step
procedures to validate requirements
. Designed and developed traceability matrix that included
requirements, test cases, and status
. Developed automated test cases
. Supported and performed the transition of test cases into
automation framework
. Analyzed and identified test data preparation and simulation
. Coordinated with QA Analyst onsite to obtain clarifications
required for offshore
. Participated in post implementation reviews
. Identified, documented and report status, issues, and risks to QA
Analyst onsite
. Performed manual and regression SIT /UAT testing
. As a part of the SIT team, performed Web based testing through a
UI, Pega bpm interface & verification of appropriate flags / data
fields on the mainframe deposit systems for the client information
file
. Worked closely with the offshore test, UAT team, and development
and product Line of Business (LOB) teams
. Utilized strong analytical thinking skills and the ability to work
in a fast-paced, ever-changing environment
. Employed, developed, and utilized QA testing Best Practices to
develop test cases, project plans, identifying and documenting
defects, and requirements translation templates.
Used the following tools: TFS, Mainframe, SharePoint, Pega,
Application Inquiry, Fulfillment, and Office
Products of (Microsoft Office, WORD, PowerPoint, Schedule+,
and EXCEL).
KEANE INC. 2005 to 2010
KEANE AT LANDAUER INC.
MEDICAL Manufacturing FACILITY - (08/09/2005-03/2010)
Principal Consultant, Quality Center Test Manager for their Medical
projects:
. Managed Onsite and Offshore testers in Keane India
. Reported on and managed testing aspects of the project software
development to ensure the project and release code delivery
schedules and deploy of code was defect-free
. Managed quality activities within the QA department, ensuring the
computer applications were in compliance with business requirements
and specifications
. Assisted the Team architecture in developing, project planning and
implementation planning strategies, procedures, processes,
templates and QA documents documentation for all QA tools
. Coordinated and managed offshore and onsite test analyst utilizing
Keane's On-site/off-shore model
. Planned, directed, coordinated, and reported on: (status, defects,
responsibilities, resources, and risks to clients, peers and all
levels of management)
. Continuously refined quality assurance metrics and proposed
improvement across the IT organization.
Principal Consulting for Keane at (GlaxoSmithKline (GSK) - RTP, NC) -
(11/06-07/2009)
As Principal Consultant, Senior Test Analyst, Test Lead, and Tester
for Keane Inc for the (GSK) account for their Pharmaceutical projects:
. Worked cohesively with all members of the team in a group
environment; coordinated and managed offshore test engineering
resources, utilizing Keane's On-site/off-shore model
. Multi-tasked: Planned directed, coordinated, scheduled, monitored,
and reported on all the project testing schedules,
responsibilities, status, estimates, resources, and risks to
clients, peers and all levels of management
. Developed comprehensive testing documents: including Standard
Operating Procedures) SOPs, policies, batch records, protocols,
test strategy, test plans, test scenarios and test cases/scripts
for templates and final documents derived from business and system
requirements documents
. Provided test coverage, documentation and/or analysis of all
business and client complex system, use cases and functional
application requirements for accuracy, clarity, and testability
. Performed intersystem Web Logic, online (System Integration Test
(SIT), SMOKE, Agile and/or Unit testing
. Performed test preparation activities such as creating and/or
simulating reusable test data
. Updated and maintained Requirements Traceability mappings in
TestDirector
. Trained, mentored and/or provided guidance to senior and junior
testers
. Performed defect management logging, tracking, and recreating
software defects
Utilized the following tools: (Mercury Quality Center and/or
TestDirector; Lotus Notes, Oracle DB; SQL Query utilizing TOAD 7.4 or
SQL*Plus, Web Server, Application and Server (configuration same as
above) Database Servers).
Principal Consulting for Keane at the (Hampton Roads Sanitation
District) HRSD - (03/06 -11/06)
and DataScan in Alpharetta, GA.)
As Principal Consultant, Senior Test Analyst, Test Lead, and Tester
for Keane Inc for their utilities projects:
. Provided test coverage, documentation, and/or analysis of all
business critical system and functional application requirements
. Performed Web, online, batch and/or backend testing
. Performed test preparation activities such as creating, simulating
and/or aging test data
. Updated and maintained Requirements Traceability mappings to
TestDirector or excel spreadsheets
. Scheduled, launched, and/or executed batch jobs
. Trained, mentored and/or provided guidance to senior and junior
testers
. Planned, directed, coordinated, scheduled, monitored, and reported
on all the project testing schedules, responsibilities, status,
estimates, resources, and risks
. Developed testing assets: including test strategy, test plans,
scenarios and scripts for templates and final documents from
business and system requirements documents and Functional
Specifications
. Provided gap analysis of existing test coverage; by proposing,
developing, and implementing solutions to eradicate breaches in
test coverage
. Responsible for defect management logging, tracking, and recreating
software defects.
Utilizing the following tools: (Mercury Quality Center and/or
TestDirector, HP-UNIX, ORACLE, SQL, PVCS Version Control, Web Testing,
Web Logic, and /or Customized COTS application testing)
Principal Consulting for Keane at (OneBeacon Insurance Company) -
(08/05-02/06)
As Senior Test Lead for the OneBeacon Java account for their
Commercial Insurance projects:
. Planned, directed, coordinated, scheduled; monitored and reported
on all of the OneBeacon project testing activities, status,
estimates, resources, and risks while managing several testers on
the Project
. Worked with and reported to directly the client site manger,
program manager, project manager, Keane manager and peers
. Created Test Strategy, Test Execution and Testing Result templates
and final documents
. Performed SMOKE Tests, Acceptance/System Test; and Independent
Verification/Validation (IV&V) tests
. Discovered, tracked and reported on defects and issues utilizing
the TestDirector tool
. Successfully participated in the conversion and validation of one
OneBeacon project, thus winning business of the next online project
. Identified, monitored, and reviewed project staffing requirements,
estimates, schedules, resources, and risks.
Used TestDirector, DOORS, PVCS Tracker, PVCS VM, and SQL Plus 3.3
EDS now Hewlett Packet (HP) 2000 to 2005
Senior Software Team Lead on the EDS Medicaid account for (South
Carolina (S.C.), SCDHHS) - (06/03-08/05)
SC Medicaid account As Senior Test Lead for the Web account for their
S.C. Medicaid projects:
. Managed and implemented a Web online project from
contractual/proposal to the final implementation and operation
. Assisted the customers (SCDHHS) Medicaid in identifying,
documenting, tracking, and implementing system and business
requirements
. Developed, maintained and implemented test documents, reports and
templates for: SOPs, test cases, test scripts and test data based
on business and system requirements
. Conducted data reviews and quality assurance testing while
conducting internal/external audits, and supporting the maintenance
of Quality Systems processes, programs and procedures
. Coordinated and performed all phases of testing (planning,
execution, unit, agile, functional, system testing, Web Logic,
mainframe, online, batch, white and black box, producing 90-95%
error-free software
. Identified opportunities to improve application development team
productivity and quality of deliverables
. Troubleshoot test issues, recorded test results, and tracked and
prioritized defects that resulted in code corrections and other
issues
. Planned, directed, coordinated, assisted, and reported on the
team's (System Engineers, (SE), Business Analyst (BA), and other
project personnel activities (schedules, tasks, status, issues,
assumptions, risks, and bugs/defects discovered)
. Held planning, status, and project meetings with the customer and
team members
. Mentored, advised, motivated, trained, and rewarded team members in
accomplishing corporate and project goals, thus achieving
established guidelines
. Reported on and managed testing aspects of the project software
development to ensure the project and release code delivery
schedules and deploy of code was defect-free.
Used Oracle databases, .NET, MS Access Database tools, Microsoft
products, COTS products, and interChange to document, validate,
execute and track testing status and test executions
Senior Software Test Engineer Lead, EDS - (10/01 - 06/03)
NC Medicaid account/Health Insurance Portability and Accountability
Act (HIPAA) Project, Raleigh, NC
As Principal Senior Test Coordinator for the HIPAA project for their
N.C. Medicaid projects:
1. Developed and implemented all key testing artifacts (test strategy
document, test plans, test cases, test results, test schedules,
test cases tracking and test reports)
2. Assisted system engineers (SEs) in developing detailed, explicit,
testable requirements
3. Initiated and generated a Requirements Traceability Matrix (RTM)
tool to track all business requirements, and mapped the
requirements to the test cases
4. With an SE, initiated and provided detailed specifications for an
Microsoft (MS) Access Test Case Tracking Database to track all test
cases, record the status of the test cases, and mapped the test
cases to each requirement
5. Initiated and provided detailed specs and updates to a bug/defect
tool, BugCentral, to track discrepancies discovered during testing
1. Documented, monitored, and reported detailed status/events to the
management team, clients, and customers
2. Interfaced with the client and customers to develop acceptance
criteria for the user acceptance test and with the EDS Project
Management Office (PMO)
3. Assisted EDS (PMO) in maintaining project schedule, QA, and
Requirements Management artifacts
4. Interfaced with the transaction set teams to ensure all testing
plans met the contract requirements and QA criteria.
Used BugCentral, Oracle, TSO/ISPF, JCL and a MS Access Database tool
on both Medicaid accounts
Senior Software Test Analyst in Quality Control (QC), EDS - (03/00-
10/01)
NASD INSITE Workbench account, Rockville, MD
As Senior Test Analyst and BA for QC at the EDS system development
organization for their Stock Market, Financial projects:
6. Performed system testing in Web-enabled thin-client applications
environment
7. Tested and analyzed Market Surveillance NASDAQ Stock Market
requirements and projects
8. Developed key test artifacts (testability assessment document, test
strategy document, test plans, test cases, and test reports)
9. Performed system, regression, batch, and on-line tests for several
projects
10. Senior Analyst, performed Independent Verification and Validation
(IV&V) against maintenance projects
Mentored and assisted the team in implementing Capability Maturity
Model (CMM) processes and standards for the EDS Solution Center at
Rockville, a CMM Level-2 certified company.
Used TestDirector, DOORS, PVCS Tracker, PVCS VM, and SQL Plus 3.3.
APPENDICES
APPENDIX A. - EDUCATION
. B.S. in Mathematics and Computer Science from Elizabeth City State
University, Elizabeth City, N.C.
. B.A. in Christian Ministry at Saint Augustine's College, Raleigh, N.C.
. Completed numerous computer technical and professional development
courses.
APPENDIX B. - AWARDS and HONORS
Received the following awards from GSK, EDS, KEANE, MCI, IBM, and the
Elizabeth City State University:
Received CIBER appreciation Gift Certificate for efforts developing,
planning and implementation of BCBSNC Training package
Received KEANE monetary award ($500.00) and Keane, K-Pin, which is a medal
and letter of appreciation from Keane Senior Management. It is a reward
that recognize employees who receive outstanding feedback directly from
Keane's external clients and customers
GSK clients, received numerous honorable mention acknowledgements, letters,
gift certificate, awards and contributions (2006-2008)
EDS monetary award ($3,000) for contributions on the SCDHHS Medicaid
account from (06/03 - 06/04)
EDS monetary award ($5,000) for contributions on the NCXIX Medicaid account
from (10/01 - 06/03)
EDS monetary award ($5,000) on the NASD account
EDS Capability Maturity Model (CMM) Audit honorable mention award
KEANE Peer Recognition Monetary award and plaque
MCI Monetary award from the Consumer Billing Organization
MCI Plaque "In Recognition of Your Outstanding Contributions" from their
NOPS/OCIS organization
IBM Excellence monetary award of ($1,500), awarded twice and IBM Peer
Recognition award
Who's Who Among American Colleges and Universities
Received Dean's list award at St. Augustine's College, Spring and Fall of
2008, and Spring of 2009
Graduated Suma Cum Laude ("3.9" Grade Point Average (GPA)) from St.
Augustine's College, N.C.
Graduated Magna Cum Laude ("3.5" GPA from Elizabeth City State University,
N.C.).
APPENDIX C. - BUSINESS and COMPUTER SKILLS
Category Experience Level Last
Used
Testing Tools
. Mercury Quality Center and/or TestDirector Expert
Current
used for defect tracking, test cases & requirements
. Banking / Mainframe - Pega, Application Inquiry, Fulfillment
User Current
. SharePoint Intermediate
Current
. PowerMHS 7.2.x User Current
. SQL Query utilizing TOAD 7.4 or SQL*Plus Intermediate
2009
. Dynamic Oriented Object Requirement System (DOORS) User
2000
. TFS, BugCentral, PVCS Tracker, PVCS Version Manager Advanced
2011
Specializations in Health Care Domain
. Medical Claims / Transactions (270/271, 276, 837, 835, etc.)
User Current
. Membership / Recipients User
Current
. Providers User
Current
. Government Regulations (HIPPA, Etc.) User
Current
Applications / Systems
. Microsoft / MS Office Products (Microsoft Word, Excel) Expert
Current
. Microsoft Project, PowerPoint, Schedule+ Advanced
Current
. ISO 9000 series Advanced
Current
. Lotus Notes for files, databases, defects and email Advanced
2009
. Microsoft Access, Windows Explorer, VISIO User
Current
. Customer Off the Shelf Product (COTS) User
Current
. US Government and FAA Procedures and Practices at IBM User
1994
Operating Systems
. Windows 7, XP and NT User
Current
. UNIX/MS-DOS User 2000
Databases
. AS400 User Current
. DB2 User 2005
. Oracle 10 User
2010
Hardware
. PC (Dell, Gateway, HP, IBM, TOSHIBA) Advanced
Current
. IBM Mainframe using (TSO, ISPF, JCL & File Aid) Advanced
Current
. SUN E10000, Solaris 2.6 User
2000
Programming Languages
. JAVA - tester User 2010
. C++ - tester User
2005
. PL/1, COBOL, and/or FORTRAN - developer Intermediate
2005
Contact this candidate