Customer Service Management

Interest: Hyperion Architect/Administrator

Qualifications Profile

Highly organized, analytical, and innovative professional, with more than

** ***** ** ********** ** Hyperion tools architecture and administration.

Skilled at technology architecture and design, large-scale systems

integration, technical support, and business development. Expert at

developing standards and best practices and procedures to improve

operational stability of Hyperion Environment. Possess outstanding

knowledge in accounting, finance, planning, and budgeting; skills in

implementing change management procedures for the Hyperion applications;

and extensive experience with the infrastructure of the environment

including networking and security. Demonstrate in-depth knowledge in

providing hands-on guidance in managing complex IT projects, building long-

term productive relationships, and overseeing IT teams in multidiscipline

fields. Proficient with server configuration and management for Hyperion

Version 11.

Core Strengths

Project Management Infrastructure Design and Implementation Software

Development Lifecycle

Strategic Planning and Implementation Customer Service and Relations

Time Management and Prioritization

Technical Acumen

Hyperion: Essbase, Planning, Financial Reporting, Financial Management, and

Environment Management

WebLogic WebSphere Cobol Visual Basic Java SQL Server Oracle

Microsoft Office Suite Mainframe MS Windows UNIX (HP-UX)

Professional Experience

Finance Associate ? JP Morgan Chase, Columbus,OH: Feb2013-Till date

Environment: Hyperion Essbase/MDM

- Asset Management Support

Business Analytics Manager ? Leggett & Platt Carthage, MO: Mar 2011-Nov

2012

Environment: Hyperion Essbase/Planning/HFM/FDM/EAL/ODI/FR

- Provided keen oversight to the implementation of the Hyperion Planning,

Hyperion Financial Management, Hyperion Profitability and Cost

Management (HPCM), ODI, FDM, and Reporting Environment

- Assured active involvement in the development and validation of cycles

of Hyperion tools

- Successfully minimized the implementation time and effectively resolved

all hands-on issues

- Directed the implementation of Hyperion Profitability and Cost

Management (HPCM) and the Hyperion Financial Management (HFM) license

cost control

- Rendered exceptional planning support and developed reporting

architecture which minimized expenses

- Presided over model builds to provide the case for HPCM

- Trained and guided the infrastructure and application teams to assure on-

time completion of all financial reports

- Aided in creating plans and in resolving all HFM issues

Career Achievements:

V Successfully completed the AD to Native move of the security groups to

avoid restarts and irregular security behavior of the 11.1.2.0

environment

V Significantly reduced the restart time of the environment from 60

minutes to 10 minutes

V Brought 30% improvement to EAL report performance

V Accurately created and implemented the financial reports for HFM/EAL

V Achieved $400K savings on HFM licenses

Independent Consultant ? Markel Corporation Richmond, VA: Mar 2010-Feb

2011

Environment: Hyperion Essbase/Planning/ODI/HAL/SQL

- Developed and maintained a variety of application/software, including:

o Markel Allocation Manager Visual Basic application;

o Essbase ASO/BSO cubes;

o HAL/ODI process to populate planning;

o Budgeting application;

o SQL Server database/repository; and

o Oracle database

- Provided resolution to all issues which improved the efficiency of the

company

Specialist IT Applications ? Nationwide Insurance Columbus, OH: Jan 2000-

Jun 2009

Environment:

MVS/JCL/COBOL/FOCUS/ORACLE/ESSBASE/FR/BRIO/TERADATA/WINDOWS/SOLARIS/HP-UX

- Played an integral role in stabilizing and maintaining the Nationwide

Back office Hyperion systems (FOCUS) for the consolidation of all the

financial systems of Nationwide Group

- Oversaw the successful execution of Essbase cube(s) Planning/Reporting

as well as the development of Oracle Database Schema and the FinRpt and

NPAC (Planning analysis) cubes (All BSO cubes) based on the user need;

accurately wrote all MaxL/ESSCMD scripts for the automation of the cubes

- Conceptualized and maintained the Essbase databases (Aggregate Storage

Options (ASO)/Block Storage Options (BSO)), FR/Web-Analysis/BQY Reports,

and Java programs to achieve all customer needs

- Completed the performance tuning of the BSO and ASO cubes

- Generated and posted journal for all the data that is staged into the PS

Ledger from insurance operations

- Assured active involvement in Extended Earnings/ ULAE / Allocated Loss

Adjustment Expense (ALAE) /IBNR/ Unearned Premium Reserve (UPR)

allocations

- Validated and reconciled activities, as well as maintained the portal on

a regular basis by creating shell scripts

- Provided effective resolution to problems that occurred in

test/production environments, along with ticket and issue regarding the

data

Education

Bachelor's Degree in Mechanical Engineering

Bharath Engineering College (University of Madras) Chennai, India

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