Office Manager
Resume:
FRANCES E. WINTERS
**** **** ******, **. *******, Maryland 20685
**********@*****.***
QUALIFICATIONS SUMMARY
Self-initiated and goal-oriented individual, with 22 years of extensive experience in medical office management, financial management, billing and collections, accounts management, and reporting within the health care industry. Display wide breadth of knowledge in industry tools, policies, and compliance standards. Highly commended for self-initiative and outstanding motivational skills, crucial in attaining positive and productive results within fast-paced and dynamic environments. Consistently provide significant contributions both as an individual contributor and as part of the team. Exhibit in-depth passion for work and exceptional multitasking capabilities. Well organized and reliable with excellent communication skills; adept at handling and creating high-stake decisions within tough situations and stringent circumstances. Areas of expertise include:
Accounts Receivable / Payable
Billing and Collections
Marketing
Human Resources Management
Practice Management
Leadership and Team Building
Customer Service
Organizational Development
Office Management
PROFESSIONAL EXPERIENCE
Gateau Physical Therapy - Lusby, MD
PRACTICE MANAGER Aug 2000–Present
Assume full responsibility in delivering comprehensive management of all administrative support and all aspects of insurance and patient billing for the practice. Check and verify insurance submissions and collections, and maintain cash flow of the practice. Serve as the focal point of knowledge for current office statistics. Oversee support staff’s work schedules and attendance, and act as liaison officer with employees for facilities, information systems, and human resources issues.
Highlights:
- Prepare and coordinate work schedules for support staff while monitoring attendance and tardiness
- Supply adequate support and coverage for telephone and receptionist, and assist front desk as needed
- Carry out weekly schedule to check observance of patient scheduling in productive and proficient manner
- Monitor weekly and monthly statistics including number of new patients, patient visits, services rendered, collections, cost per visit, and no shows and cancellations; gather and tabulate statistics; and maintain graphs updated
- Conduct human resource functions, such as qualifying, hiring, interviewing, and testing prospective administrative employees; terminate employees contract as required; and impose human resources department procedures and policies
- Render assistance to CEO/owner in conducting performance reviews for administrative and other support staff, to include recommendations regarding salary increases
- Keep informed and knowledgeable with current changes to CPT codes and insurance company coverage
- Display expertise in maintaining appropriate billing for services rendered to facilitate the highest collections possible per patient, ensuring positive cash flow
- Preserve records on accounts receivable reports; counsel and assist patients with financial matters; and strictly implement collection policy
- Effectively negotiate and renew contracts with insurance companies
- Enroll and check credentials of new PT employees with insurance companies
- Accountable for all bank deposits and compilation of financial information for accountant to ensure timely payment of monthly taxes
- Receive and properly distribute all mail; review related literature
- Demonstrate helpful and supportive attitude to make patients feel welcome
MARKETING DIRECTOR / PRACTICE MANAGER Aug 2000–Present
Held responsible for managing programs and all contracts with the media through advertising, special events, and community services. Directed the outreach programs established by Gateau Physical Therapy. Facilitated progress, status, and activities of the programs and their productivity and effectiveness. Suggested ideas for new programs to increase visibility and income of Gateau Physical Therapy.
Highlights:
- Expertly provided marketing advice as requested for advertising, events, and services
- Maintained constant communication with leaders of outreach programs once per quarter for update on their respective programs, future plans for the program, and financial status report
- Answered all media inquiries; handled all necessary follow-up and correspondence to completion, including design and distribution of press releases; and regularly interfaced with referral sources
- Actively participated in Chamber of Commerce events for St. Mary’s and Calvert counties to increase exposure and establish new business contacts for new outreach programs
- Supervised the activity of GPT website and handled updates and corrections
- Developed and managed advertising opportunities in print, radio, television, or other appropriate media to increase visibility; designed and submitted advertisements for recruiting professional and support staff positions
- Regularly attended monthly meetings with CEO, owner, clinical directors, practice manager, and accountant; as well as monthly staff meeting to report on progress of marketing plans and projects
- Coordinated and organized Business After House events for Calvert and St. Mary’s Chamber of Commerce for over 100 community business associates
- Regularly attended the Lusby Business Association meetings
Family Foot Care-Pr. Frederick, MD - Owings, MD
OFFICE MANAGER / MEDICAL ASSISTANT / X-RAY TECHNICIAN 1989-2000
- Directly supervised and trained new employees in all departments
- Performed various duties, including greeting patients, gathering medical and insurance information, acquiring insurance pre-authorizations, scheduling hospital surgeries and other appointments, lab testing, and assisting patient to exam room
- Provided assistance to physician in conducting office surgery procedures and developed x-rays
- Oversaw patient accounts receivable and insurance billing
- Efficiently transcribed operative reports, letter, and treatment plans
- Maintained the inventory and managed the ordering of supplies and equipment
Joseph D. Afram, M.D. F.A.C.S. - Washington, DC
INSURANCE BILLING MANAGER / PATIENT COORDINATOR / EDUCATOR 1998-2000
- Handled the management of insurance billing, patient accounts receivable and reconciliation, and preparation of monthly ledgers and reports
- Helped in administering weekly patient support group meetings
- Successfully hosted and organized monthly educational seminars for patients
- Conducted television and newspaper articles promotions and advertisements nationwide
Maria Zimmitti Cohn, Ph. D. - Washington, DC
TRANSCRIPTION / BILLING COORDINATOR 1999-2000
- Displayed expertise in transcribing psychological testing results and psychological evaluations
- Managed insurance and patient billing
EDUCATION
Medical Billing/Administrative Course
Keys Business College - Norfolk, VA
APTA Coding & Compliance Seminar
Baltimore, MD 2-24-25, 2012
Private Practice Annual Seminar
2005, 2008, 2009, 2012
Survival Strategies Billing & Collections Program
Burbank, CA 2001
Associate Degree Early Education
Nassau Community College - East Garden City, NY
PROFESSIONAL AFFILIATIONS
Ambassador, Lusby Business Association
Member, Calvert Country Chamber of Commerce for GPT
Member, PPS Administrative Council
ACTIVITIES
Host, Business After Hours Events for Chamber of Commerce in Calvert and St. Mary’s Counties
TECHNICAL SKILLS
PT Practice Pro – Medical Billing Software
Medical Mastermind by Robert I. Jandorf - Medical Billing Software
Microsoft Office Suite: (Word, Excel, PowerPoint, and Outlook)
Contact this candidate