**** ******** ******

Morgantown, WV *****

Primary Phone: 304-***-**** Alternate Phone: 204-***-****

Debbie L. Vac email:

abszpf@r.postjobfree.com

Profile

Top performing leader with more than 15 years experience in working with a high volume call

center and fast paced environment. Skilled with problem solving and responsive to meet the

needs of clients, staff and management. Resourceful and adaptable to any sales/office

environment. Organizational ability to handle multiple priorities and meet deadline schedules.

Attentive to detail and prompt to take corrective action. Quick study and eager to assume

increasing levels of responsibilities.

Motivated, flexible and versatile – able to maintain a sense of humor under pressure. Poised and

competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-

driven environments. Excellent team-building skills.

Work Experience

Support Technician: Contracted

Global Resources LTD,

Multiple projects for technical support for businesses within Northern WV.

Tech Support Specialist: Jun 2010 - Mar 2012

Frontier Communications, Morgantown, WV

Handled technical-support questions for clients and partners. Ensured call resolution in a timely

manner, maintained highest level of quality support in every client interaction. Interacted with IT

members to make sure all ordering and billing systems are operating correctly. Escalated system/

account issues and system outages for quick resolution.

Technical Support Specialist: Apr 2005 - Jun 2010

Verizon Communications, Clarksburg, WV

Provided on-site and remote support for all business/work-flow ordering and billing systems to all

Call Centers thru the Verizon footprint. Averaged 40-50 trouble shooting calls per day for

system issues. Aided in the development and training of all new Technical Support Specialist for

department.

Customer Service Consultant: Dec 2003 - Apr 2005

Verizon Communications, Clarksburg, WV

Customer service for inbound calls for Call Center. Served as Lead on Sales Committee. Sales

and Training Champion(SME) for the Clarksburg Call Center.

Marketing/Sales Support Specialist: Aug 1998 -Dec 2003

APR (Contractor for Verizon), Clarksburg, WV

Defined the training, operational and logistical requirements to roll out CRM (Customer

Relationship Management tool). On-Site CRM support for the New England and Potomac

Regions. Trained and certified CRM trainers. Marketing Pilots, conducted various studies.

Participated in the development of the Verizon CSSC Sales Strategy, a $2.4 million dollar sales

training program. Sales Mentor, provided individual one on one sales development, coaching,

and feedback to sales representatives in the Call Centers. Developed and delivered sales

workshops and training. Designed, managed, and promoted sales contest. Acted as a Liaison

between Management and Sales representatives to note trends and improve moral. Worked with

Channel Marketing and Project line managers. Provided Analytical support to the Management

teams in the Call Center. Customer Premise Equipment Champion for the VA/WV district.

Manager: Apr 1984 - Aug 1998

Casual Corner Group, Morgantown, WV

Managed total store operations, including staff hiring, training, evaluations and work schedules.

Handled budget, payroll, inventory control, receiving, merchandising (plan-o-grams) and store

maintenance.

Manager: Oct 1990 - Oct 1991

Maurices Dept. Store, Morgantown, WV

Manager: Oct 1984 - Aug 1990

Brooks, Bridgeport, WV

Billing/Payroll Clerk: Jan 1979 - Oct 1984

Education and Training

RW High Nutter Fort, WV High School Graduate

Fairmont State College Fairmont, WV Courses in Business Administration

Hamilton University Online, WY Bachelor of Science, Business

Administration

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