Human Resources
Resume:
Patricia Smith
**** *. **** **** **** # **-***. Federal Way, WA 98003
********.*.*******@*****.***
HUMAN RESOURCES CUSTOMER SERVICE SPECIALIST – (Contractor)
Providence – Renton, WA – February 2013 - Present
Rotate between answering a large volume of HR employee-related telephone calls and accurate and timely data entry transaction
processing of employee information into Lawson HRIS system. Transactions include but not limited to employee hiring, benefits,
personnel and employment related changes, termination processes and other HR activities. Ensure that all customer service calls and
transactions follow policy guidelines, and investigates changes that fall outside of policy. Perform all duties in a manner which
demonstrates exceptional customer service, fosters a team concept and reflects the Sisters of Providence Mission and Values.
Requires a close and productive working relationship with all members of Human Resources.
LEAVE OF ABSENCE & ACCOMMODATIONS (LOAA) SPECIALIST – (Contractor)
Amazon – Seattle, WA – August 2012 – January 2013
Manage full life cycle of employee LOAs including classify leave type, determine eligibility, approve leave request, coordinate leave
including integration with state leave laws, calculate and monitor maximum duration of leave allowed under federal/state laws and
Amazon policies.
Coordinate the return to work process. Maintain accurate records. Partner with HR business partners regarding alternative work
arrangements and/or accommodations, worker’s compensation. Receive and process LOA paperwork and follow-up as needed. Maintain
LOA tracking and generate reports. Act as a liaison between Managers and associates to resolve issues. Respond to employee relations
issues and collaborate with HR Business Partners. Collaborate with legal counsel and/or employee relations team on policies and procedures.
LEAVE OF ABSENCE (LOA) SPECIALIST – (Contractor)
T-Mobile – Bellevue, WA – May 2012 – August 2012
Serve as primary contact to respond to inquiries and requests related to leave of absence and disability. Utilize multiple systems to
accurately research and document all interactions. Skilled in conflict resolution while maintaining a professional demeanor, delivering a
positive customer experience. To accurately process initial intake requests for leaves of absence and accommodations within established
Service Level Agreement. Responsible and accountable for maintaining personal information of T-Mobile employees. Regularly
interact with various internal and external partners including disability vendor, payroll, risk and other departments to ensure timely
processing of Leave of Absence requests. Acquire and maintain knowledge of current federal and state legislation and T-Mobile leave
policies and procedures. Identify and create tasks within the absence management system to support the case management function.
Ensure accurate, timely legal recordkeeping and documentation within the absence management system/database and all communication
tools.
BENEFITS SPECIALIST – (Contractor)
T-Mobile – Bellevue, WA – March 2012 – April 2012
Provide administration support to the Benefits Team. Process and maintain benefit records and documents necessary for implementing
and amending benefit coverage, advise and assist employees on eligibility for benefits, coverage available, and related processes and
procedures to effectively administer benefits plans and policies
Conversant with a centralized HRIS system using SAP software. Ability to identify and resolve problems in a timely manner, gather and
process information skillfully, develop alternate solutions. Able to work well in a group and individually using problem-solving skills.
Use reason when dealing with emotional topics; understand when to escalate situations that may require management attention. Build
commitment and overcome resistance when providing customer service. Provide timely and thorough responses to inquiries and
continuously find ways to improve and promote the service experience.
HUMAN RESOURCES ADMINISTRATOR & PAYROLL ASSISTANT
Aero Controls, Inc. - Auburn, WA – March 1995 – August 2011
16+ years supporting the effective implementation and achievement of an organization’s human resource requirements, taking
into account federal, state and local labor laws and regulations; ethical business practices; in a manner that maximizes employee
commitment and productivity.
Human Resources Administration
Maintained employee benefit records, handled COBRA processing/compliance, and maintained compensation records. I provided
employees with advice, and counsel on benefit programs, HR investigations, managed personnel files, handled confidential material and
applied knowledge or policies/procedures. Planned, implemented and supported the Human Resources operations for up to a maximum
of 235 employees. Federal Aviation Administration (FAA) certified repair station with annual revenues of $20M.
Workforce Personnel Data Management
Maintained and secured employee personnel files in compliance with practices, policies and procedures conforming to federal, state and
local employment regulations.
Compensation and Employee Benefit Management
Maintained and monitored employee benefit plans and files; coordinated with payroll, insurance carriers, and service providers on issues
related to insurance premium billing, enrollment eligibility, medical/dental/vision/disability/term-life and 401(k). Addressed employee
questions and issues regarding benefits coverage and claims on a daily basis and liaised closely with benefits providers to provide correct
information and to find resolutions to multiple benefits issues. Prepared benefit packets for eligible employees and collected
enrollment/change forms and entered data into various providers’ websites. Created Excel spreadsheets and Word documents for
departmental use. Prepared all open enrollments materials for distribution, collected data and entered information on providers’ websites.
Monitored employee benefits eligibility and terminations. Corresponded with third party administrators on COBRA eligibility. Provided
paperwork and implemented FMLA process for eligible conditions. Reviewed and checked employee timesheets, posted leave hours
taken, managed and posted payroll deductions including child support and garnishment deductions, posted payroll data into proprietary
payroll software.
New Hire (On-boarding) Orientation
I managed on boarding of new hires to the organization, including all applicable forms and the verification of employment eligibility
(Form I-9) through E-Verify program. I also conducted all new hire orientations.
Human Resources Administration
Planned, implemented and supported the Human Resources operations for up to a maximum of 235 employees. Federal Aviation
Administration (FAA) certified repair station with annual revenues of $20M.
Retirement Plan Administration
Processed and monitored 401(k) distributions and requests. Created excel spreadsheets for all transactions, and prepared documentation
for external annual Plan audits.
Initial and Random Drug Testing Program
Monitored paperwork and created confidential files as per FAA regulations. Prepared and completed annual online audits.
PREVIOUS EMPLOYMENT HISTORY (AUSTRALIA)
STORE MANAGER/BOOKKEEPER
Pinevalley Pty. Ltd., - Queensland, Australia, 1991–1993
LOAN OFFICER
Stanley Brown Nominees Pty. Ltd., - Perth, Western Australia, 1990–1991
EDUCATION, SPECIALIZED TRAINING & CERTIFICATIONS
St. Brigid’s College – Perth, Western Australia - General Studies
Americans with Disabilities Act (ADA), Employee Assistance Program (EAP), Equal Employment Opportunity (EEO), Employee
Retirement Income Security Act (ERISA), Family and Medical Leave Act (FMLA), Health Insurance Portability and Accountability Act
(HIPAA); Wage Garnishments; Workers Compensation, Sexual Harassment in the Workplace; Workplace Diversity; Workplace Violence;
Microsoft Office.
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